Ola Money — money deducted from bank but ola money is not updated

I added 999 rs two times. But my ola money shows only 999. But 1998rs is deducted from bank account. I need a refund or please add 999 rs to my ola money. When will i get the refund. Im a regular customer and this is disappointing. Please update the status after initiating refund to my email at the earliest.
Bank:hdfc
Ref no:[protected]
Date:20 feb

Thanks