[Resolved]  Ola Money — money got deducted from ola money but the irctc transaction got failed

Address:620015
Website:IRCTC app payment through Ola Money

My ola money had around 580/- and i added an extra of 122/- to book my ticket. The money has been deducted and the transaction has failed. The ola account balance is zero right now. I have booked it through irctc app through ola money e-wallet and i do not see any sign of refund process which has been initiated either in irctc app or the ola money app. Please do initiate the refund process and let me know the status of it soon. Thank you!
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Sep 26, 2018
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2018
Ola Money Customer Care's response
This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in.
Our experts will get back to you at the earliest with a resolution.
We'll pass on your feedback to the relevant team. Concerned team will work on the
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