Ola Money — My Money was debited from My bank account but it is not added in Ola Money

Address:500016
Website:Ola Cab

Hi... I'm Ola customer.. Yesterday I have started to add money in Ola Money.. In that why my adding my money was debited from MY KVB account 300Rs/- but it that money was not added in Ola MOney... Please refund my money.. I never ever expected from Ola.. Im a regular customer but as this issue came.. Really My interest for Ola was gone... If you people want me as a regular customer then as soon as possible refund my money.. I have mailed you but there is only one response.. So please refund my money
PayU ID - [protected]
Transaction ID - c8ww-eb46-n8ny
Bank Ref No. - [protected]
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Ola Money customer support has been notified about the posted complaint.
Dec 07, 2016
Updated by Sumalatha Nandru
2 days back I have tried to transfor my 300/-rs money from KVB Account to OLA Money but it was failed and My money 300/- was debited but that money was not added in Ola Money.. I contacted with Ola customer services they said your transaction was failed and we haven't received your money so u just contact with your bank people.. KVB Bank account, Im mainting this account from past 9months, I dont have any prblm with this account but recently my money deibted for Ola Money but that money not added in Ola Money.. So please refund my money as soon as possible.. I'm waiting for your response.
Complaint comments 

Comments

Hi,

I added Rs 250 on my ola wallet on 1st December late night & when i tried to use it on 2nd December morning,
It Shows zero balance.
Kindly ask your support team to call me.
Transaction ID: C8WI-N4JN-2LOB
Pavithra Reddy's reply, Feb 1, 2017
Did you get your money in to your account??
Yesterday on 8th of december, i recharged my phone number from ola money but till now the payment hasnt been made to the cellular operator. As the ola company is claiming that we refund the same amount of money within 24 hours but that has not happened yet. Kindly refund the same amount as my last date for payment is due on 10th december, 2016
Hi, I added Rs.1999/- yesterday to Ola money using my ICICI bank debit card; while the amount got debited from my account it was not added into the ola money; again I tried to add Rs.499/- from my ICiCI bank debit card to Ola money account today, amount got debited from my bank account but was not added into my Ola account

Can you kindly verify and help get my money back

Below are the debit debit details of my account

Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 19/12/2016 IIN/I-Debit/ZipCash C/[protected] Dr. 599.00
2 17/12/2016 IIN/I-Debit/ZipCash C/[protected] Dr. 1999.00
200 rs deducted from account but not credited to ola

Details
Your a/c 07269451 is debited Rs 200 on[protected] A/c balance is Rs 316.79 Info: INB/[protected]/PAYU.IN/ola

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