[Resolved] Ola Money — ola money complaint about recharge amount being deducted from bank account but ola money is not showing any balance | |||
I have done online ola money recharge (Money in) of 999 inr for my ola cab account linked with mobile number +91 [protected] (Nivid mantri) on 26.01.2018. The amount has been deducted from my debit card but the ola money is showing zero balance. Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please. I am having travelling plans for today. So your quick action is highly appreciated. Thank you. Best regards, Nivid mantri. Was this information helpful? | |||
Mar 3, 2018 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Verified Support Jan 28, 2018 Ola Money Customer Care's response Hello Nivid, Greetings for the day! We certainly understand your query regarding Ola Money wallet refill and also regret the inconvenience caused in this regard. We would like to inform you that, upon checking our records we see that the payment was successful due to which the Ola Money wallet account was not refilled. The amount will be refund in your bank account within 7 to 10 business days from the date of transaction. You may refer your bank statement after the provided time frame, for the confirmation of the refund. Please find the following transaction details for your reference. Transaction ID: donx-tohz-trbo PayU ID: [protected] Amount: Rs.999 Date:[protected]:54:26 We appreciate your kind understanding and patience in this regard. We value your business and kindly write to us on [protected]@zipcash.in for any further assistance. Regards, Team Ola Money | |||
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Please note that there were two transactions of Rs. 999/- on the same day i.e.[protected]. I have already received credit for the first transaction, but for the second transaction its been debited from my account and no credit yet, its already more than 7-10 business days as stated above.
Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
Your quick action is highly appreciated.
Thank you.
Best regards,
Nivid Mantri.