[Resolved] Ola Money — ola money complaint about recharge amount being deducted from bank account but ola money is not showing any balance

Nivid Mantri

from Mumbai, Maharashtra

Jan 27, 2018

Address: 400063

I have done online ola money recharge (Money in) of 999 inr for my ola cab account linked with mobile number +91 [protected] (Nivid mantri) on 26.01.2018. The amount has been deducted from my debit card but the ola money is showing zero balance.
Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
I am having travelling plans for today. So your quick action is highly appreciated.

Thank you.
Best regards,
Nivid mantri.

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Mar 3, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2018

Ola Money Customer Care's response Hello Nivid,

Greetings for the day!

We certainly understand your query regarding Ola Money wallet refill and also regret the inconvenience caused in this regard.

We would like to inform you that, upon checking our records we see that the payment was successful due to which the Ola Money wallet account was not refilled.

The amount will be refund in your bank account within 7 to 10 business days from the date of transaction. You may refer your bank statement after the provided time frame, for the confirmation of the refund.

Please find the following transaction details for your reference.

Transaction ID: donx-tohz-trbo

PayU ID: [protected]

Amount: Rs.999

Date:[protected]:54:26

We appreciate your kind understanding and patience in this regard.

We value your business and kindly write to us on [protected]@zipcash.in for any further assistance.

Regards,
Team Ola Money

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Comments

Nivid Mantri

from Mumbai, Maharashtra

Feb 12, 2018

Hi Team Ola Money,

Please note that there were two transactions of Rs. 999/- on the same day i.e.[protected]. I have already received credit for the first transaction, but for the second transaction its been debited from my account and no credit yet, its already more than 7-10 business days as stated above.

Kindly transfer the recharge amount at earliest to my ola cab account or return to the bank account please.
Your quick action is highly appreciated.

Thank you.
Best regards,
Nivid Mantri.

Nivid Mantri

from Mumbai, Maharashtra

Mar 11, 2018

There is still no response from Ola Money wallet, I don’t know what these guys are up to.. it looks like they are indulged in Fraud I hope.