[Resolved]  Ola Money — Ola Money deducted but payment failed

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.olamoney.com

I was buying online item on ebay. I paid 1763 rs to ebay thru ola money on 6 may. My money deducted from ola but transaction failed in between. I raised issue with ebay to look in matter and refund my money. Ebay told me that refund has been initiated on 9 may and it will take 4 to 7 days to complete process. But till date on 17 may it is not reflected in my ola money account. Now they have asked me to look with ola. Customer care person was telling me in between call that they don't support to ola yet. But i saw ola money option at time of payment in ebay. I dont know whom to contact further.
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May 19, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Nov 10, 2015
j7600841283's response
I Done post paid bill payment through ola money of Rs 600 but i didnt recieve any payment on my account please ressolve soon
Verified Support
Apr 16, 2017
Ola Money Customer Care's response
We request you to share the email ID and phone number so, that we can check and assist you further in this regard.
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I Done post paid bill payment through ola money on mobile number [protected] of Rs 600 but i didnt recieve any payment on my account please ressolve soon
Dear SAMPRANSH,

Thanks for reaching out to us. Kindly share your Transaction ID at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
my ola account withdraw option not show why? myemail is [protected]@gmail.com and my number is [protected]

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