[Resolved]  Ola Money — Ola money postpaid deducted despite paying in cash to the driver

After completing a ride, the driver demanded cash over Ola money postpaid claiming that he has not received the payment from Ola yet. My Mom paid the driver Rs.332/- in cash and went about. She was later asked to clear dues for the ride. A ticket was raised for the same and numerous customer care executive were explained regarding the incident by my mom and myself, despite everything there has been no resolution to the ticket and late fee has been added over and over again to a sum of Rs.150/- currently.