Ola Money — Ola postpaid blocked issue

[Resolved] Ola Money — Ola postpaid disable
V
Vivek751070
from Noida, Uttar Pradesh
Apr 5, 2022

Ola has disable my postpaid account. I used ola postpaid amount where i was given emi request of RS.15000 which is successfully converted and i received the msg from ola team.

Right now they are sending me the msg for the whole amount to pay which was converted into emi.

Pay Now option is disable at my ola postpaid account so i unable to pay emi.

If i unable to pay the emi amount at ola app or ola money app so why should i pay penalty and why should my cibil score will impact.

I'll not pay any penalty or late payment fee.

I sent one mail to IDFC First bank because they are his finance partner.

Requesting you team to fix this issue. Social media escalation done from my end.

Ola registered mobile number- [protected]

Ola Registered mail id- [protected]@rocketmail.com
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Ola Money customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2022
Ola Money Customer Care's response
Hi Vivek, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4242991.
Apr 13, 2022
Updated by Vivek751070
Hello,

Ola postpaid account is active but not the payment option because when I am clicking on clear due so blanks screen coming at next page.

You are asking me to apply two step verification but when i am try so error is showing at my mobile screen.

I attached the screen. I'll request you to please fix glitch issue on ola app.

Customer care number is not working as well. So if someone is unable to pay the ola postpaid amount because of ola app glitch issues so who is responsible for this.

May 01, 2022
Updated by Vivek751070
Ola team sent me payment link of whole amount not emi amount which i converted in 12 months. My cibil score has impacted. Kindly share the emi payment link for the payment.

 
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