[Resolved]  Ola Money — Ola trying to charge double money

On 25th Feb I had booked Ola cab from Bhopal Airport to Narayan Nagar. The fare shown was Rs 300/- on CRN [protected]. As I was waiting for the cab, the driver called and asked if I pay him in cash or through wallet. He wanted payment through cash. On destination I paid him Rs 300/-, as there was no other recourse available. I also raised the matter to the Ola support through app. They insisted that I pay the wallet amount too which was deducted. I took up the matter even on twitter with Ola support. There is a series of tweets in support.

However Ola kept on harassing daily through at least 3-4 automated calls daily and WhatsApp message with increasing the interest amount since last 3 months and currently indicating Rs 451/- as the pending amount. They do not believe their customer of 5-6 and treat the cash payment given to driver as a tip.
This is wrong on part of Ola to try to take double money through cash and wallet for a single ride at one hand and harassing the customer. Since then I have decided never to use Ola as their customer support people do not listen or cares.