[Resolved]  Ola Money — ola wallet/ola money

Address:

Mumbai City, Maharashtra

Hi, my entire family uses the ola app for our daily commute and we were happy with it too, until recently when my dad's ola app got blocked. This was on 9th november, 2017, and we couldn't even open the app to check anything because it just stated that "the account has been blocked either temporarily or permanently" and that we need to contact ola support for the same. He also had rs. 1800/- of ola money saved in his ola wallet to use for daily commute. We called on ola customer care number and informed them regarding the same. They were clueless regarding the same and said it has happened through the system directly, and they cannot help us. They asked us to wait for 3 days and asked us to mail on [protected]@olacabs.com and [protected]@olacabs.com and even though my dad isn't that tech savvy and doesn't know how to use mails, i did it for him from his mail id. We got an automated reply saying that we will get back after 24-48 hours. After more than 3 days we got a revert saying that the account has been blocked permanently. On asking for the reason for the same, they did not have an answer. And when we asked for the ola money to be transferred back in our account, and mailed on [protected]@zipcash.in and [protected]@olamoney.com 8 days back, there has been no reply for the same. This is highly disappointing. This is the final and last communication we are trying to have with
Ola to either unblock the app for mobile number - [protected] - or transfer rs. 1800/- into our bank account. We will not hesitate to go legal for the same. This is an absolute unacceptable behaviour exhibited by ola and we are not going to let it go. Thanks!