Ola Money — Request for Cancellation of Hospicash

I bought Hospicash worth 499 plan in Ola Money on Oct 15th, 2021.

Then few hours after I decided to cancel the Hospicash policy and I have sent email to [protected]@olamoney.com for cancel the policy and refund my money back to my account.

The next day Oct 16th, 2021 I received mail from Chandra bhushan (Health Insurance) below the mail I recieved :

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Hello Karthick,

Greetings of the day!

We understand your concern with regards to Health Insurance and regret the inconvenience caused.

Please be assured that we have escalated your concern with the relevant team on high priority.

We would request you to provide us time until 19th October 2021 to provide you with an appropriate resolution.

We value your business with us, and please write to us for further queries at [protected]@olamoney.com.

Regards
Ola Financial Services

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Today Oct 20th, 2021. Still no response from Ola. Please take necessary action from this Ola company and get my money back to my account. Here below my details:

Name : Karthick L
Email : [protected]@gmail.com
Mobile : [protected]