[Resolved] Ola Money — wrong billing of cancellation charges and inability to access my account | |||
I am a senior citizen. On 11/01/19, i was charged cancellation fee of rs.30 three times wrongly. Each time i did not book the ride. As soon as i opened my ola account the ride was booked automatically and vehicle sent. Only once i booked and used the ride on that day and on all other three times i was wrongly charged. I am afraid to even open my account now for fear of wrong automatic booking and charging of cancellation fee. Please look into the matter and set any defect in the booking site, refund rs.90 debited as cancellation fee and enable to use my account again Was this information helpful? | |||
Mar 2, 2019 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Ola Money Customer Care's response Please write to [protected]@olacabs.com for assistance on the same.You can also tag or DM @Olacabs @ola_supports on twitter for assistance. Ola Cabs team will get back to you with a resolution at the earliest. Your patience and cooperation is appreciated till then. | |||
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I tried to transfer amount from Ola money to bank account on 24th Jan, 2019 but amount got deducted from Ola money but not credited to bank account. Transaction id is EG0E-5WPM-AAWM. Kindly initiate refund for that amount into Ola money wallet. Please do the needful asap.