Ola — Ola Money wallet not available for user

I cannot able to use my olamoney wallet balance. I am getting error ola money wallet is not available for user. Kindly check and resolve the issue. Already I have raised several tickets for the same issue but no one has gave me the proper solution. Without giving proper solution closing the ticket. I have been keep on following up for the same issue for past one week. Kindly resolve this issue.

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