Ola — Over and wrong billing

Dear Sir,

With my utter discomfort I am bringing an incident in your notice which I experienced during my recent travel journey booked with Ola Cab services. The said journey was between New Delhi Airport to Meerut dated 3rd of Dec, 2021.

During booking of the ride it was clearly mentioned that up to 90 Km Base price would be charged and extra ride charges would be over and above it and after the completion of the ride now we see a changed pricing practice which shows base price applicable up to 75 Km, whereas, even now on their site it still shows base price @ 90 km. We have attached the documents we attained for reference purpose while our booking.

Post this, another major issue that aroused is the calculation of the ride in terms of distance travelled, it was clearly mentioned in the bill as well as in my and the concerned driver’s agreement that distance travelled was 101 Km. But now the pricing for the ride is being calculated on 111 Km for no valid reason.

The heights of indecent service and behavior was not just limited till this point as further driver charged an additional amount of Rs.150 as per toll charges, as per my knowledge toll charges are not applicable as of now but the same has been insisted on their part and on asking for receipt of this charge the response given from the driver is that they make these payment on monthly basis, hence, no documentation or receipts of these charges will be made available to us.

Expecting for comfort and ease in my journey I had booked my ride from Ola services hoping for a professional and fair conduct, but, in return all I received was sheer harassment of my mental comfort. Please look into this matter and unprofessional behavior and help me in attaining the right course of action that needs to be taken against such service provided as well as excessive amount of money that I had to incur due to this.

Looking for correct measures and response, I would be highly obliged.

Key Highlights of the matter;

• Additional ride charges to be calculated over 90 Kms.as was clearly mentioned from the service provider during the time of booking.
• Charging of toll charges without any receipts/ valid documents.
• Total distance travelled is 101 Kms. but have been charged on 111 Kms.