Ola — Pricing

West Mambalam to Guindy, Chennai - 7.00 p.m. Fare Rs. 157/-
While for the same distance return was charged @ Rs. 449/-

For return booked for pick-up at 10.00 p.m on 07.05.16. Driver called at around 9.30 and I said we will be ready by 10.15. Driver refused and immediately I said we will be ready by 10.00, still the driver refused on the grounds that he need to make more trips and hence cannot even come at the booked time. Booked another vehicle through ola through one of my colleages and shcokingly the charge was 3 times of normal. For the onward trip it costed me Rs. 157/- and for return it was Rs. 449/-. We agree to pay some extra amount for night jouneys but claiming 3 times of normal fare is unjustified. It may be noted that OLA serves general public and they cannot fleece public like this. Would urge ola to look into their pricing policy.

Similarly on 26.06.16, booked a cab for return @ 10.00 p.m. from Abirami Megal Mall to West Mambalam in Chennai. I mentioned the location excactly at the time of booking. Driver called up at around 9.50 and said that he is 3 kms. away and will not be able to make the trip. By the time Old could arrange another vehicle, I took other means fo transport to reach the destination. However, ola arranged for another vehicle and the driver was disappointed when he realised that I no longer required his service.