Ola — Refund of one of the UPI Payments that was done twice

Ola — Refund of one of the UPI Payments that was done twice

N New Consumer from Delhi, Delhi Jun 5, 2023 Jun 23, 2023 This thread was updated on Jun 23, 2023

Hi, This is in reference to one of my trips that was booked for an Autorickshaw on 17-May-2023 at 8:42 AM. I have done a payment of Rs. 463.00 twice for this trip using UPI but haven't received one payment reversal for this trip from Ola cab company. The trip details are as below - Trip ID - CRN [protected] UPI transaction reference #[protected]Rs. 463.00) UPI transaction reference #[protected]Rs. 463.00) These 2 payments were completed by UPI. Request to look into this issue soon and ask OLA to revert one of the payments of Rs. 463.00 to my original payment mode ASAP. Note - Have sent emails to Ola's support and Nodal Officer but haven't heard back from them at all. The Ola Support Ticket #[protected] Was this information helpful? No (0) Yes (0)

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New Consumer

from Delhi, Delhi

Jun 23, 2023

It's been more than a month since the payment got deduced by OLA usless system is not refunding one amount. Their support channel seems to be just for sake of show, and grievance officers are just sleeping on people's hard earned money. Pathetic service!!