Ola — Trip cancellation automatically, double charge

Address:	Kolkata, West Bengal, 700094
Website:	OLA

My booking id: crn[protected] was done on 10th april for pickup on 11th april at 9.15 am. I got driver details on 11th april, driver name babu, car no. Wb19h1891. To my surprise the booking was cancelled by the system automatically and i was sent a message of cancellation.

I had no other option than to rebook at 2 times the normal charge, crn[protected].
I use ola extensively but this experience has shattered my opinion about ola. I feel fleeced and cheated given the fact that cancellation was done automatically by the system to make me pay double the normal rate.

Hope the ola management will restrain from such mal-practices.