Ola — Unable to use ola money wallet amount for any ride though having sufficient balance in wallet.

Recently I updated my mobile number in ola after which my ola postpaid got disabled and also I am unable to use my ola money wallet balance for any ride, while selecting the option as ola money wallet it's always asking to add money in wallet and the it's showing the balance as Rs 0 though my wallet has Rs 861.Though I have sent mail to ola support team but still didn't get any resolution from them. Now it's been long time i have been waiting but still no proper response.