Ola — Unfair damage charges

Anirudh Rajagopal

Dec 15, 2021

Address:	4th Block, 3 414, 17th Main, 100 Feet Ring Rd, Bengaluru, Karnataka 560034
Website:	www.olacabs.com

I used OLA Drive service today. Due to a negligent driver, the car I had rented out from OLA incurred a scratch near the left rear wheel. OLA chose to collect damages and I was happy to pay. However, they deducted the entire sum (2000 INR) deposit amount. Interestingly, they quoted damage charges as 1694.92 (excluding GST) and eventually, charged GST on it to arrive at the figure of 2000 INR. Very conveniently rounded off to the exact sum that was help as deposit from me.

Despite contacting support for multiple times, I get scripted replies from people/bots who don't even read my side of the story. The scratches can be fixed with a marker/deep paint under 700 rupees that I've offered to fix myself. However, I have had no meaningful correspondence from the company.

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Dec 15, 2021

Updated by Anirudh Rajagopal I was eventually called by customer care who told me that irrespective of what the damage is, the amount charged would be fixed (whatever paid as deposit). This is truly ridiculous but the agent was in no mood to listen. Sad state of customer service!