Ola — unprofessional service

Address:	Bangalore, Karnataka
Website:	help.olacabs.com/support/home

I want to update you about the unprofessional services and drivers you provide. Recently i had booked an ola from cochin international airport.
The driver called me up immediately and asked where i was going. I told him the place. He said he was coming and came after 10 mins even though it was showing 2 mins in the app.

He came, i have put the luggage inside the cab and we started moving. Before taking the otp, he asked me the fare which was shown in the app. I told him 500/-
Then he refused to go and told me some stupid reason. What i understood was he wanted to travel without using the app and wants me to pay him the amount which was shown in ola app. Since the amount he felt as low, he didn’t want to complete the trip. So he asked me to cancel it and book another cab.
Since i refused, he himself cancelled the trip and dropped me in the middle of the road and left. I had to walk all the way back to the airport area where cabs would stop. Since i had already come out of the airport, i was not able to book a prepaid taxi as well. The important part is it happened late night around 1 am.

I want you to take severe action on this!

I have been trying to raise concern through your app and none of the options are working. I seriously doubt the security measures of ola now. It is never safe for ladies to travel through ola.

Please respond.

The details are:

Crn :[protected]

The cab driver’s details,

Name : noname… only a c
Ph: [protected]
Car: white indica
Car no: kl41-g-1522