Ola — Unwanted Payment and threatening

Hello,
I am writing to you with tremendous irritation and negativity due to the unprofessional acts done by your customer service associates, Ola cab divers and the pathetic Ola application. The whole of your business as per me is a pathetic process to cheat, trouble and irritate the consumer/customers.

I Manish Srivastava was a loyal customer of Ola till July 2022, since when this Ola app actually took me for a ride and is still continuing with the same till date. This fabulous ride consists of enlisted pitfalls:
1. On my ride to Kirtinagar frm greater Noida, Ola app stated a payment of Rs. 122/- and the misbehaved driver after using abusive language and threatening me n my wife asked me to pay R.622/- because as per him Ola app reflected incorrect amount.
2. In my next booking, which was a rental cab, without intimation the cash payment option was changed to postpaid. Further to this the driver asked me to pay Rs.1800/- in cash which was already paid online as per Ola app. But the driver denied the same and after a long debate I was compelled to pay the driver in cash. This too happened in July 2022. We tried to connect and wrote to Ola support the same hour when this transaction happened through the Ola App but did not get any response from them.
3. Multiple times drivers have asked us to make payment of their Petrol/CNG charges to get it adjusted against the payment. They have even denied the services if we do not have cash and don’t entertain gpay payment as well.
4. My wife’s Ola account was permanently blocked without any intimation. We tried to connect with Ola support multiple times through email but did not get any success.

After all the aforesaid points, here comes the best part from Ola Support I.e. THE RECOVERY OF POSTPAID DUES
- In the month of September, the Ola Customer Service/So called recovery officers connected with me for making the payment. When I placed the case, they diverted it to dispute resolution team. Since then, Ola team has asked multiple recovery officers to threaten me every hour by call and WhatsApp messages. The screenshots of some msgs are attached for your reference.
- Further to this, Ms. Shalini from Ola customer care connected with me on 8th September, 2022 for a dispute resolution. When we explained her every single issue and detailed, the response from her was “I can give you a relief of Rs. 600/- but you need to make the balance payment”. As we denied to make dual payment after a long debate, she retained the same unpaid amount and disconnected the call stating the case stands unresolved.

With all the facts stated above, I am clear Ola is taking the consumers on a ride with pathetic cab services, untrained and unprofessional drivers and customer support officers. They are targeting to get dual benefit from the customers who can pay.. but why should we pay twice for the same services. I’m very clear to take an action or report to consumer forum for this apprehensive behaviour of Ola.

Regards,
Pissed Customer
Manish