Olx — Account banned without proper reason

Olx — Account banned without proper reason

S SRKKarthik Mar 19, 2023 Apr 1, 2023 This thread was updated on Apr 1, 2023

I have been using OLX and have paid 349 rs to post an AD and it went live. Right after 15 minutes, AD got removed and I was not able to login to my OLX account and it stated account banned. I emailed the OLX support team and I have been keep on getting the standard template as a reply such as ' Account banned due to suspicious activity', 'Account banned due to breach of terms o[censored]se'. When I am responding them every time to explain me what is the actual breach o[censored]se, they still respond only with their standard email template - ' breach of terms o[censored]se'. I emailed them 4 times and each time I am getting the same response. This kind of customer support is really frustrating as they are not in a position to make the customer understand it. I am raising this issue against OLX for not keeping up their standard and have hired dump peoples in their customer executive team who are not understanding our concerns. A compliant should be raised against OLX for not handling this in an effective way Note : Account got banned after they got my money. What is their technical team doing before that ? There is no breach o[censored]se before I made payment or what ? Was this information helpful? No (1) Yes (0)
Verified Support Mar 21, 2023 OLX India Customer Care's response Dear OLX User, We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned. In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority. Thanks, Team OLX Apr 01, 2023 Updated by SRKKarthik Hello - How can this has been changed to Resolved ? I didn’t hear anything from OLX and the email ID provided by OLX as in the above message doesn’t work and I have already provided the snapshot for the same. Also I have sent so many email to OLX support team but they are dump machine people who reply only with the standard template. If needed you can get all the information on this account through that email chain which I hope you will have it recorded. This is cheat ans OLX has got my money and didn’t posted my ad. I do not want OLX support going forward and I need my money to be refunded. If this is not going to happen, I will proceed with consumer case legally with the Indian court .
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