[Resolved] Olx India — after paid fees of rs 199 but add doesn't appears live and also doesn't show any details in my account section | |||
After paid fees of rs 199 on 11 may 2018 for 30days my add is not live and no details are showing in my account section. No order history or no payment history account linked with [protected]. Either you do live my add or kindly refund my amount that i had already been paid on 11th may 2018. My account linked with [protected]. For any clarifications you can get me at [protected] (24*7). Was this information helpful? | |||
May 18, 2018 Complaint marked as Resolved Thank u very much to consumer complaints . in
finally they replied by their same email address [email protected] what they mailed me let's see that mail I m copying here for understanding
Copied Email sent by OLX INDIA
Surbhi (OLX India)
May 16, 10:06 IST
Dear Sourabh,
Greetings from Team OLX!
Please accept my sincere apologies for the inconvenience caused in this matter. Allow me to help.
I would like to inform you that the amount which you paid for availing the Free Limit Upgrade service did not get activated due to a technical glitch on our end.
Don't worry! We have added credits of equivalent amount in your account. You can use these credits for purchasing the same service from OLX within 180 days from the date of issuance.
Hope this is helpful.
Please feel free to write us back in case you have any concern related to OLX. It would be a pleasure to assist you again.
Alternatively, if you wish to have a word with us, please call our toll-free number at 1800-103-3333 (10:00 am to 07:00 pm) available seven days a week.
Regards,
Surbhi | |||
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I couldn't access olx app since today, i have never violated any of the terms and conditions.it is showing ip banned whenever I tried to open the olx app. Please resolve the issue.
Thanks in advance