[Resolved] Olx India — after paid fees of rs 199 my add doesn't appears live and doesn't show any add details in my account section in my orders

Sourabh0000

from Betul Bazar, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh

Dear sir/mam
I had paid fees of rs 199 on 11 may 2018 vide my account linked with mob no [protected].in my account section i m unable to see payment details i had already done and any order history.in my order section it's showing no orders found. I m unable to see my add details in my order history. If i am unable to see my add from my account/order section how will i edit my add. Plze let me know how i will edit my add from my account linked with [protected] it's not showing any add in my account /order section history. Please show my add in my account section order history and make it live soon. Otherwise kindly refund my amount soon. For any clarifications you can get me at [protected] (24*7).
Expecting immediate resolution of my concern.
Regards
Sourabh
[protected] call me anytime

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May 18, 2018

Complaint marked as Resolved

Thank u very much to consumer complaints . in finally they replied by their same email address [email protected] what they mailed me let's see that mail I m copying here for understanding Copied Email sent by OLX INDIA Surbhi (OLX India) May 16, 10:06 IST Dear Sourabh, Greetings from Team OLX! Please accept my sincere apologies for the inconvenience caused in this matter. Allow me to help. I would like to inform you that the amount which you paid for availing the Free Limit Upgrade service did not get activated due to a technical glitch on our end. Don't worry! We have added credits of equivalent amount in your account. You can use these credits for purchasing the same service from OLX within 180 days from the date of issuance. Hope this is helpful. Please feel free to write us back in case you have any concern related to OLX. It would be a pleasure to assist you again. Alternatively, if you wish to have a word with us, please call our toll-free number at 1800-103-3333 (10:00 am to 07:00 pm) available seven days a week. Regards, Surbhi