[Resolved] Olx India — apple watch

Sound Design

from Kolkata, West Bengal

Address:

791111

I was supposed to get an apple watch by the seller who has changed the name to angel123. I had to recreate my account in order to trace her. The seller is a liar and a dupe. Please block her as i was supposed to get the product two weeks back. After paying her, she will make it look as though she has sent it through courier service but she won't and then blame the courier service.

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May 10, 2018

Complaint marked as Resolved

Verified Support

Apr 06, 2018

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs on our email address i.e. [protected]@olx.in.

- Your registered phone number on OLX.
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

Thanks,
Team OLX

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Comments

azharmechanic

from Hyderabad, Telangana

I am the owner of the four wheeler Maruti Swift VDi bearing No. TS 13 EE 2818 and I came to know that some unknown persons are raising false advertisements proposing sale of above said vehicle which is not true and there is serious apprehension of cheating may subject to innocent people. Please removed the said advertisement.

OLX India Customer Care's response, Apr 6, 2018

Verified Support

Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms of Use.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

And also for any assistance required in the same please do contact us on safety@olx.in. We assure you that our top priority is to maintain a safe and secure OLX community.

Thank you for contacting OLX!

Thanks,
Team OLX