[Resolved] Olx India — false description damaged sent by seller

Devendra0705

Address:

F-28 ,sector-8, Paytm Building, Gautam Buddh Nagar, Uttar Pradesh, 201301

Seller send damaged item as mentioned in the description item condition is mint and fully function, after receiving the item i seen item is total damaged and non functional.

1) screen is broken
2) volume and brightness buttons are non functional.

And i offer to seller send this item back to him as ask for refund then he start not picking my calls and stop communication.

Seller no. :- [protected]

Total amount paid = rs.500 + rs.70 = rs.570
Ad id [protected]

Add description :-
"casio" lcd pocket colour television (Lcd tv), model no. Tv-470

Post location :-
Vardhman nagar, mumbai, maharashtra dec 07

+1 photos

Was this information helpful?

No (0)

Yes (1)

Jan 30, 2020

Complaint marked as Resolved

Verified Support

Dec 28, 2019

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!