Olx India — fraud - no product received

Address:HBH Colony Sector 28 Faridabad Haryana (121008)

Hello respected sir/ma'am,

Firstly, i would like to thank youe for providing such platform to listen to common people like us.

With due regard and respect, i would like to share my haunting story with easy4shoping.com - an online platform to buy product at cheaper rate.

On friday night, i met a delegate (By the name rakesh) of easy4shoping.com on olx who offered me samsung s9 plus at reasonable price of 13999.
Upon agreeing he said that i would have to make an advance payment of 1000 rs and as remaining 90 percent would be cod, also mentioning that i would be provided with dtdc cart number to track the product (Lie!!).
I agreed, and transferred 1000 on the below account number (Refer the attachments) by the name vijay (Seems authentic as it is paytm account which must be kyc registered and can be easily tracked in case of any malicious activity).
Also, he added that the product will be delivered on monday positively by 11'o morning.
I awaited but no response. After multiple calls and follow ups, he again asked me to make a payment of 4000, reluctantly but i had to pay, as he assured me of the delivery within 30 min of the payment. For assurance he shared his documents (Aadhar card, pan card, passport and i also have all call records), and that also of vijay's.
I was fooled again, and they asked me the reaming full payment. I did with all trust as i did my analysis on the site (Please refer the attachment which could be easily traced with the information and also i have their identity proofs).
But still there is so resolute or strong reply from them. The product has not been delivered to me yet and i'm awaiting for their response.
Also instead i'm getting fraud phone calls with abuses as they are triying to access my phone data (I have the phone number which is not blocked), but now i'm smart enough to differentiate.

Please help me to resolve this issue. I will have utmost respect for the olx care services.

Here are the details:

Account details of easy4shoping:

A/c[protected]
Ifsc-pytym0123456
Bank name-paytm payment vnak
Holder name-vijay

Identity proofs of the staffs of easy4shopping :
In the attachment

Receipt of the product:
In the attachment

Screenshots of the transaction details of the account paid to:
In the attachment

Also please note: i have all the phone recording and complete whatsapp chat. Also i'm still in touch with the staff as i want him to be there (I'm talking politely). May be helpful in tracking. He is not responding properly.

My olx registered number: [protected]
Contact number of the suspect:
Email id of the company:[protected]@easy4shopping.com
Website :easy4shoping.com

Please help me in this in case anything else is needed.
+10 photos
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Verified Support
Aug 15, 2020
OLX India Customer Care's response
Dear Chaytanya,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!
Aug 15, 2020
Updated by chaytanya
Hello OLX, Thanks for your concern. Please help me in providing the registered number and email ID associated with this OLX account.
This would be helpful as evidence.
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