[Resolved] Olx India — I have lost money due to a fraud seller

sahil saurav

Address:

Pune, Maharashtra

On 10the jan., 2019.. I ordered made easy book, civil engg. From a seller.. I had paid 1000 rs. To him and he satisfacted me dat he'll send books to my location as earlier as possible... But till yet i have not get any single book... He is also picking my calls and also not responding on what'sup..
Sir, i want you to take strict action against him because these fraud sellers always try to fool us.. I'm submitting some details..

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Mar 28, 2019

Complaint marked as Resolved

Verified Support

Feb 21, 2019

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter.

1) Kindly share the pertinent Ad Id/phone number or email Id/ that you are referring to.
2) Alternatively, you may also share the suspect's contact details used on OLX with us.
3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent.

We look forward to your response.

Regards,
Team OLX.