[Resolved] Olx India — I'm complaining about a fraudulent person and his brand "kapspets"

Ragini Shah

from Vadodara, Gujarat

Website:

kapspetsmumbaikennel.com

I got my Golden retreiver puppy from Kapspets. The owner of Kapspets promised me papers for my puppy which he said would take "at the most 75 days". I was charged for the papers too. My puppy is 6 months old now and I have been following up almost every week for the papers. The owner has been using abusive language on the phone and refuses to give my papers. I have no idea if my puppy is a pure breed and I had to go through hell over the phone with a person who seems extremely unstable in the mind. I strongly request OLX to take action against such people from advertising and victimising OLX customers to such frivolous actions. I was absolutely cheated and verbally abused by Kapspets.

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Mar 26, 2017

Complaint marked as Resolved

Verified Support

Feb 21, 2017

OLX India Customer Care's response Dear Ragini,

Greetings from Team OLX!

Thank you for sharing your concern. We deeply regret the inconvenience caused to you.

We are here for your assistance and can go ahead and take the necessary action against the seller. In order to do so, we request you to please share more details such as a record of any transaction or interaction between you and the seller which will help us to investigate further.

Also, I request you to kindly share the AD ID/URL/Link of the ad at [protected]@olx.in, so that we can assist you better till your satisfaction.

We value your relationship with us and wish to leave no stone un-turned in meeting your expectations and assure you of our best services.

We look forward to hearing from you.