[Resolved] Olx India — lg single door refrigerator

jish2555

from Ernakulam, Kerala

Address:

Bangalore, Karnataka, 560076

Hi team,

We purchased a lg single door refrigerator through olx seller truman who in turn is the proprietor of m/s af metro home appliances.

We bought it on 09-10-18 and delivery made by night 9.00pm. Since it was raining they told us to switch on the appliance after 3 hours and assured that the item is in perfect working condition.
But we realised about cheating after 3 hours that the fridge was giving out loud noise from compressor side and cooling was not happening even after 20 minutes.

This we informed the seller the same day itself and send the video and details over his whatsapp number. He responded like next day his technician will come and attend the issue. But even after repeated follow-up he didn't send us technician nor picked up the phone for another 3 days. So then when i messaged him about this irresponsible behaviour, he threatened me of bad consequences. We paid 6000 rupees and we got a completely faulty fridge.
Afterwards we arranged a technician for knowing the actual issue and they submitted report saying that compressor and freezer box to be replaced and it costs 5700 rupees extra.

Kindly take action against this seller. I am having complete details about him, his shop, bill and warranty card etc.

Jishnu vt

+2 photos

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Nov 20, 2018

Complaint marked as Resolved

Verified Support

Oct 17, 2018

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs on our email address i.e. [protected]@olx.in.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

Thanks,
Team OLX