[Resolved] Olx India — Non refund of amount | |||||
Satpal Kapoor Feb 25, 19:11 IST Kindly ref my phone number : [protected]. On 25/2, I had posted few ads on OLX for selling certain items. Since I was in hurry, I saw the option for featured ads pack and opted and paid Rs 2694/= for package of 10 ads. However, since my ads did not appear in the relevant space, I contacted the call center and was informed that the package was applicable only for mobile and TV etc and not for other items and hence my request can not be entertained. Its only then that I realized my mistake. However, my subsequent request for refund / adjusting the amount for placing the ads in featured column as per applicable rates was also turned down. This was unfair as I have paid the money inadvertently and I should have the option either to get the refund or use the amount otherwise. I had taken up the matter through email with their support team but to no avail and was replied as follows: "I regret to inform you that no refund is applicable on such instance. I request you to utilize your package for the TVs, Video - Audio category & Delhi location". However this is unfair. If by mistake, I have deposited an amount for a service which I can not use, I have a right to get the refund. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Verified Support Feb 26, 2017 OLX India Customer Care's response Dear Satpal, Greetings from team OLX! We understand your concern and regret the inconvenience caused. We would like to inform you that, change in location and category is not allowed. You can utilize your package and post your Ads in the same category and location for which you have opted a package for. However, our specialized team would like to immediately address your concern. Please contact us at [protected]@olx.in so that we can appropriately assist you in this matter. Thanks, Team OLX | |||||
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When i chat with interested person (buyer) that time my chat(sms) not deliver in time take more time to sms deliver.
Please chek what is the problem.do help as needfull
Thanking you!
We are sorry to know that you had to face this issue.
We request you to write to us at support@olx.in, along with the squad of your concern so that we can start resolving it immediately.
If you are unable to write to us, you can contact our Toll-free number at 1800-103-3333 (10:00 am to 07:00 pm) available seven days a week.
Regards,
Team OLX