Olx India — Problem with olx add

Hi my name is Shahabas and I get call frm olx executives continuesly regarding posting add for particular amount and I got a package recently, but after posting add the problem is that I can’t open any chat or selling chat,
Unfortunately I paid some amount for the package and then no body giving me any response from olx, now I got disappointed with olx in this case
Even still there is my two featured add is pending, but iam worried that how cud I use those add without any chatting option