[Resolved] Olx India — used guitar

pavan70.n

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500025
Website:	olx.com

I bought an used guitar from Saurabh singh fom olx for rs.2300/-. I visited his house and checked the guitar and said the this guitar has some problem. neither o[censored]s don't know that the problem can be resolved or not. he said that, "I think the problem can be resolved", so I to said that, I will check that in guitar shop and purchased from him. but the guitar repair shop said that it cannot be repaired. I said Saurabh about issue and asked for my refund. now he is talking like you have to be cautious and you have to have the knowledge about it before purchase. I said it was my fault and reduce 100rs and give me my money back. but he is saying that I don't have time thinking or talking to you regarding this matter. you made a mistake and make sure not to repeat it. earn some money and next time purchase it nicely. what do I do?

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Jun 25, 2018

Complaint marked as Resolved

Verified Support

May 17, 2018

OLX India Customer Care's response Dear Pavan,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs on our email address i.e. [protected]@olx.in.

- Your registered phone number on OLX.
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

Thanks,
Team OLX