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I am waiting for your response still I have not received any reply yet...
Same here aswell
USER ID : 68491766
I had USD 194.92 in my account when my account was blocked.
When I enquired about the funds at [protected]@olymptrade.com they are telling me that my account is empty and I have already withdrawn the funds.
I have submitted my bank statements and upi statements aswell but they're not listening and telling me that I don't have any funds left
Please help
USER ID : 68491766
I had USD 194.92 in my account when my account was blocked.
When I enquired about the funds at [protected]@olymptrade.com they are telling me that my account is empty and I have already withdrawn the funds.
I have submitted my bank statements and upi statements aswell but they're not listening and telling me that I don't have any funds left
Please help
Olymp Trade Customer Care's response, May 24, 2021
Verified Support
Hello, Musaib007!
We have received your complaint, thank you for bringing this situation to our attention. We have passed your request to our support team. Our specialist has tried to reach you, but the phone call was not answered. Our support team member has forwarded you an email, please, take a look. If any questions appear, do not hesitate to get in touch with us.
Best regards, Olymp Trade team.
We have received your complaint, thank you for bringing this situation to our attention. We have passed your request to our support team. Our specialist has tried to reach you, but the phone call was not answered. Our support team member has forwarded you an email, please, take a look. If any questions appear, do not hesitate to get in touch with us.
Best regards, Olymp Trade team.
Mine too got blocked
User ID: 74062624
I was on the process of kyc and during the selfie on of my relatives mistakenly put his face on the selfie procedure, and i even ask the consultant on how to redo it but all they reply me was steps to submit kyc, And there was no button to redo the selfie procedure so at last i thought of submitting it with the wrong selfie thinking it might ask me to retake the selfie as it was a wrong selfie but no they accept it and guess after sometime they blocked my account.
I had 366usd without bonuses and they only refunded me 59.78usd saying its according to the rules and whatsoever.
I am so disappointed because it was just a small mistake which i could retake it to remove the mistake but no just blocked no second chance
User ID: 74062624
I was on the process of kyc and during the selfie on of my relatives mistakenly put his face on the selfie procedure, and i even ask the consultant on how to redo it but all they reply me was steps to submit kyc, And there was no button to redo the selfie procedure so at last i thought of submitting it with the wrong selfie thinking it might ask me to retake the selfie as it was a wrong selfie but no they accept it and guess after sometime they blocked my account.
I had 366usd without bonuses and they only refunded me 59.78usd saying its according to the rules and whatsoever.
I am so disappointed because it was just a small mistake which i could retake it to remove the mistake but no just blocked no second chance
Olymp Trade Customer Care's response, Jun 10, 2021
Verified Support
Hello, DinoMangte!
Thank you for your comment. We have passed this information to our support team. Our specialists will provide you with the required assistance on this matter. In case you disagree with the provided explanations, you can forward a complaint to an independent department: [email protected] In your email kindly describe the situation in detail and specify your account ID number.
Best regards. Olymp Trade team.
Thank you for your comment. We have passed this information to our support team. Our specialists will provide you with the required assistance on this matter. In case you disagree with the provided explanations, you can forward a complaint to an independent department: [email protected] In your email kindly describe the situation in detail and specify your account ID number.
Best regards. Olymp Trade team.
My query was not resolved still it is mentioned as resolve, olymp is only for deposition we cannot withdraw money from it when you reach to a certain level of amount.
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I don't have access on my account because it is blocked but I can provide you with my email id :- [protected]@gmail.com
I have not violated any rules, I already informed to your customer support earlier to block all my old accounts and i will be active in only one single account henceforth and did exactly the same after confirmation I was stick to single account, I am a sincere trader but when I started earning with my own strategies and started winning after a huge losses my account got blocked.