[Resolved]  Olymp Trade — Something strange with percentages going on

I am quite an experienced trader. But all my experience lies in the forex trading so the fixed time trading was a new thing.
So I wanted to try it out and I decided to give it a go.
But there is one issue occured. I don’t really understand how the profitability is shaped up.
For instance I don’t have 90% of profitability, but sometimes I see pictures of the same assets with the profitability higher than 90%.
Feels shady a little bit from the Olymp trade’s side ngl.
Was this information helpful?
No (0)
Yes (0)
May 28, 2024
Complaint marked as Resolved 
I just figured it out... it is actually the statuses. The profitability of my trades depend on the status level I have, which is understandable.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 31, 2024
Olymp Trade Customer Care's response
Hi, Elias Sethi.
Your feedback on our team’s work is much appreciated — it shows us that we’re doing things right. Reach out to us anytime!

All the best,
The Olymp Trade team
Complaint comments 

Comments

Hello, Elias Sethi.
Thank you for sharing your feedback and concerns. We understand that transitioning from forex trading to fixed-time trading can be a new and different experience.

Regarding the profitability rates, we want to assure you that Olymp Trade is committed to transparency and fairness. We also want to confirm that Olymp Trade has taken steps to increase the profitability rates for various assets, ensuring a better trading experience for our users. Our aim is to provide competitive and fair rates to help our traders achieve their goals.
Best regards,
The Olymp Trade team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Olymp Trade
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    1519
    Pending
    365
    Resolved
    1121
    Olymp Trade Phone
    +54 11 5917 5747 [Buenos Aires]
    +27 21 100 3880 [Cape Town]
    Olymp Trade Address
    James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
    View all Olymp Trade contact information