Olymp Trade — account being credited

 
1 Review
South Africa
 Terence Meyer on Mar 31, 2020
I made a deposit into my olymph trade account using a skrill ewallet service. On registering my new account i made a deposit and recieved a bonus aswell. All funds reflected in my new account and i was happy. I logged out of the account and later on tried to log in again with no sucess, i re registered the new account and spoke to one of there online consultants. I provided proof of payment and was reassured the problem would be rectified within 24hrs. Nobody is responding to emails to rectify the problem. They are just avoiding me.

Complaint Status


[Mar 31, 2020] Olymp Trade customer support has been notified about the posted complaint.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Updated by Terence Meyer, Apr 01, 2020
I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Verified Support
Olymp Trade Customer Care's response, Apr 01, 2020
Hi, dear Terence!

Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

Best regards, Olymp Trade team.
Updated by Terence Meyer, Apr 01, 2020
Hi, my user ID is 57835901 and my email is as follows [protected]@gmail.com
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Updated by Terence Meyer, Apr 03, 2020
thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Verified Support
Olymp Trade Customer Care's response, Apr 03, 2020
Hi, dear! According to the information we received, the payment is credited today, 03.04. Please, check your account!
Updated by Terence Meyer, Apr 05, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 05, 2020
my account has NOT been credited yet
Updated by Terence Meyer, Apr 05, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 05, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 06, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 06, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 06, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 06, 2020
hi

i have checked my live account and it has not been credited yet. please check again and update me asap.
Updated by Terence Meyer, Apr 06, 2020
i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me
Updated by Terence Meyer, Apr 06, 2020
i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me
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    Olymp Trade - account being credited