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[Resolved]  Olymp Trade — Account block

Dear sir,

User ID: 74062624

I was on the process of kyc and during the selfie one of my relatives mistakenly put his face on the selfie procedure, and i even ask the consultant on how to redo it but all they reply me was steps to submit kyc, And there was no button to redo the selfie procedure so at last i thought of submitting it with the wrong selfie thinking it might ask me to retake the selfie as it was a wrong selfie but no they accept it and guess after sometime they blocked my account.
I had 366usd without bonuses and they only refunded me 59.78usd saying its according to the rules and whatsoever.
I am so disappointed because it was just a small mistake which i could retake it to remove the mistake but no just blocked no second chance

Best regards,
Kapminlen Kom
User ID 74062624
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Aug 6, 2021
Complaint marked as Resolved 
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Comments

Hello!

Thank you for leaving a complaint. We are sorry to hear about your disappointment with us. We have passed your request to our support team. Our specialist will contact you as soon as possible.

In case you disagree with the provided explanations, you can submit a complaint to an independent department: [protected]@olymptrade.com In your email kindly describe the situation in detail and specify your account ID number.

Best regards. Olymp Trade team.
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DinoMangte's [Complaint's author] reply, May 30, 2021
Why is my 366.9usd being withheld
Hi, DinoMangte!

Thank you for leaving a reply. We have requested further assistance from our support team, you will be contacted at the earliest convenience. Our specialists will consult you with great pleasure.

Best regards, Olymp Trade team.
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