[Resolved] Olymp Trade — Account Blocked even though there was only one active account

[Resolved] Olymp Trade — Account Blocked even though there was only one active account

A ADMathur Aug 14, 2021

Hello, I have created an account with olymptrade previously a long back maybe 1-2 years back and since then have not traded with that account. Due to some reason I created a new account with the link provided by their affiliate and was actively trading on that account. I also got all the documents and bank account verified successfully and completed their Verification process successfully in the new account. (Screenshot attached) After my new account got verified, I also received a mail from them saying that my other accounts are closed and I can continue trading in the new account. (Screenshot attached) And I fully complied with that and was trading with the new account only. But as soon as I started earning consistently on their platform, I received a mail saying that my all accounts are blocked due to multiple accounts. I have invested lot of money and time in learning their platform and when I started earning profits they blocked my account with a reason which was already resolved at both ends. I want my current account to be unlocked and want to again continue trading. As the only active account that I was using was the new one. Please see attached the screenshots of all the mails that I have received from Olymptrade. Regards Ankit +2 photos Was this information helpful? No (0) Yes (2)
Oct 23, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Aug 17, 2021 Olymp Trade Customer Care's response Hello, dear Ankit! Thank you for contacting us and providing such detailed information on your situation. Account blocking is a serious measure that is taken in case the service agreement terms are violated. The success of a trader cannot be a basis for blocking an account. Please, specify your account ID number so that we can give you full assistance on this matter. We will investigate the issue thoroughly and pass your request to our support team. Your cooperation is much appreciated. Best regards, Olymp Trade team. Aug 17, 2021 Updated by ADMathur my last active account using which I was trading was [protected]@a3games.in Verified Support Aug 18, 2021 Olymp Trade Customer Care's response Hello, Ankit! Thank you for sharing additional data with us. We have passed the provided information to our support team. Our support team member will reach out to you as soon as possible to get more details on the issue. Best regards, Olymp Trade team. Sep 01, 2021 Updated by ADMathur So basically, even after contacting their support and giving all the proof the issue is not resolved, and they are copy pasting the same thing again and again. I am now 100% confirmed that they are just doing SCAM and looting people money. Whatever financial institute they say they are registered to is not a recognised institute, as you can give money and be part of that group. Most of the countries like US, Russia and Europe also doesn't recognise them at all. And from whatever I have understood, these SCAM people and company is spending lot of money in the paid reviews across multiple sites and forums to attract more users. I have already contacted lot of people with similar issues and will now decide on the next course of action against them, as they cannot get away with this. They have to be banned if they are not honest. A Verified Support Sep 22, 2021 Olymp Trade Customer Care's response Hello, dear Ankit! Thank you for expressing your opinion. We are sorry to hear that you have drawn such conclusions about the platform. We always fulfill our obligations to traders. Olymp Trade is a category A member of the Financial Commission (FinaCom), which confirms the company's reliability and the high quality of services. This speaks of the transparency of the company and guarantees each trader deposit insurance, comprehensive support, and prompt resolution of all issues. You can view the certificate here: https://olymptrade.com/en-us/regulation We provide access to a proven and reliable tool for earning money. We decided to terminate cooperation with some countries, such as the Russian Federation, on our own initiative. If you do not agree with the decision taken on the issue of your account, you can contact our regulator directly: https://financialcommission.org/olymp-trade/. Please forward them a detailed explanation of the situation and add all the required evidence. You will be provided with a thorough reply. Best regards, Olymp Trade team.
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Comments

Manjit2609

Aug 14, 2021

Same happened to me as aswelll. Ye to be resolved

Olymp Trade Customer Care's response, Aug 18, 2021

Verified Support

Hi, Manjit2609!

Thank you for keeping us informed. Please stay assured that our specialists are making every effort to speed up the resolution process of your issue. Your patience is much appreciated.

Best regards, Olymp Trade team.

Farm Ac

Nov 5, 2021

Same thing happen to me as well. I had lot of conversation with them on mail and they said you cant trade on our platform in future.

Olymp Trade Customer Care's response, Feb 14, 2022

Verified Support

Hello, Farm Ac!

Thank you for contacting us. Your review is very concerning to us. Please, provide us your account ID, so we could investigate your case and specify the reason why the account was blocked. We will guide you about the further actions which could be undertaken.

Best regards, Olymp Trade team.