My final amount of withdrawal was 1515 usd but I received only 1020 usd. and pending amount is not cleared yet.
This incident happened in 13 September 2021
ACCOUNT DETAILS
Your account
[protected]
Account name
USD Account
User ID
45860877
E-mail
[protected]@gmail.com
this was the last mail they sent me
My name is Arpan. I am from Olymp Trade Customer Care Support and I am here to assist you today.
We apologize for the inconvenience that occurred to you regarding the final withdrawal from our platform. This e-mail is with reference to the recent telephonic conversation with you.
As you have been informed already that you are going to receive 1, 515.60 USD as the final withdrawal. You have already mentioned on call that, you have received the withdrawal 1020 USD on your bank account. I want to inform you that, the remaining amount is yet to be processed from our side. You can expect the total withdrawal to get processed from our side within 10 working days from the date of blocking of your account.
We hope for your understanding and do apologize for the inconvenience. In the meantime, your patience and cooperation will be highly appreciated.
If you have any further queries, please feel free to contact our customer support anytime.
With best regards,
Olymp Trade Customer Support Department.
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