| Address: 1276, Govant Building, Kumul Highway, Port Vila, Republic of Vanuatu |
I am writing this complaint regarding my Olymptrade account, which has been restricted and is currently under internal investigation.
My payment method verification has now been successfully completed, and I have received an official confirmation email stating that my payment method has been verified. However, my account still shows “Verification required/ongoing”, and I am unable to access my funds normally.
A withdrawal of INR 50, 000 was cancelled due to an internal investigation on my account. I have contacted Olymptrade support several times and provided all the documents requested from me. I was initially asked to complete payment-method verification, which I successfully completed after submitting the required bank and payment documents.
Olymptrade support has now informed me that the payment verification is complete and that the remaining issue is a separate internal investigation. They have also stated that I do not need to take any further action and that the relevant team will review my case.
I have been waiting for a resolution, but my account remains restricted and I still do not have a clear timeline for when my funds will be released.
I kindly request Olymptrade to:
Complete the internal investigation as soon as possible.
Remove the unnecessary “Verification required/ongoing” restriction since my payment verification is already complete.
Confirm the current status of my account.
Confirm the status of my cancelled INR 50, 000 withdrawal.
Confirm when my available funds will be released and transferred to me.
Provide a clear written explanation if my account cannot be reopened.
I have fully cooperated with the verification process and have provided the required documents. I am requesting a fair and timely resolution of this matter.
Account Holder: Ravindra Tak (Boss)
Registered Email: [protected]@gmail.com
Support Ticket: #32917754
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