Olymp Trade — Amount debited from my bank account but showing transaction failed

Dear Olymp Trade customer support,

I am writing to file a complaint regarding a transaction that occurred on 24th May 2023 on your platform. I attempted to deposit AED 43 into my Olymp Trade account via the Bank Card payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.

I would like to request an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.

I have attached a copy of the transaction receipt and my Olymp Trade Account Transaction dashboard for your reference.

I request you to look into this matter on priority and take the necessary action to ensure a refund of the deducted amount as soon as possible.

Thank you for your prompt attention to this matter.

Sincerely,
Salman Nazar
Olymp Trade Id:[protected]AED
Email: salman.[protected]@gmail.com
Request Number: [protected]