Dear [Olymp Trade customer support],
I am writing to file a complaint regarding a transaction that occurred on 11th April 2023 on your platform. I attempted to deposit Rs.5991.96 [a Total of Rs.6000(Rs.8.06 was a bonus)] into my Olymp Trade account via the UPI QR payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.
I have attempted to resolve this issue by contacting my bank, but they have advised me that the transaction was successful and that I need to contact Olymp Trade to resolve this matter.
I would like to request an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.
I have attached a copy of the transaction receipt and my Olymp Trade Account Transaction dashboard for your reference.
I request you to look into this matter on priority and take the necessary action to ensure a refund of the deducted amount as soon as possible.
Thank you for your prompt attention to this matter.
Sincerely,
Alen Jayan
Olymp Trade Id: 14142851
Email: [protected]@gmail.com
Request Number: [protected]
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We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We are writing to you to let you know that we have acknowledged your case. We have sent your ID account and the details to our financial specialist. They are working on the side. They will contact you shortly with the lasted update for the pending.
Best regards, Olymp Trade team.