The platform is intuitive and simple when it comes to executing trades and analyzing charts. It may be overwhelming in the beginning, but once you get accustomed you will feel comfortable and confident.
However, after some time I am still making the same mistake. Mixing up FTT and Forex trading. I found myself many times wanting to enter a forex trade and execute the trade, only to see that I had entered a trade in FTT mode. They need to make it more clear, and easier to switch between trading modes.
Sep 16, 2023
Complaint marked as Resolved It’s all about getting accustomed, as I said in my comment. I was trying to switch modes from the “Trades†tab, and it was not working. Anyway, I found out that the option for switching between trade modes is in the “Assets†tab.
And yes, just right of the asset there is a red square with “fx†for forex, or a blue square with percentage if you have chosen an FTT asset.
So yes, it’s pretty clear, but one needs to be attentive and careful.
Olymp Trade customer support has been notified about the posted complaint.
Thank you for letting us know about this. Currently, we have technical cases with UPI. We have sent your ID account to our financial specialists. They will check your case and contact you soon.
Best regards, Olymp Trade team.
We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Thank you for sending us your ID account. We have passed your case to our financial specialist. They will work from their end and contact you shortly.
Best regards, Olymp Trade team.