I have just begun trading on Olymp Trade and have had a mostly positive experience. However, I recently faced a problem while placing stop-loss orders.
The problem arose when I placed a trade and mistakenly set the wrong stop-loss level. As a result, my position was closed earlier than I had intended.
I was wondering if there is any way to change the price of the order if an incorrect price is mistakenly entered, similar to the mistake I made? It would be strange if the broker did not consider this or if they were attempting to take our money by limiting our options.
Jul 30, 2023
Complaint marked as Resolved I must admit that I was still exploring the platform's features and got a bit confused. At first, I was frustrated and thought it was a flaw in the platform. However, upon further exploration and reading the platform's educational resources, I realized that it was my error and not the platform's fault.
I appreciate that Olymp Trade offers comprehensive educational materials and tutorials to guide beginners like myself. Through these resources, I learned how to properly set stop-loss levels and avoid similar mistakes in the future. While it was a minor setback, it actually taught me a valuable lesson about being cautious and double-checking my trades.
Olymp Trade customer support has been notified about the posted complaint.
Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.
As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/
Best regards, Olymp Trade team.