Olymp Trade Complaints & Reviews

I am completely new to trading. My friends have suggested that I use olymp trade because they have been clients of olymp trade for a long time. So I just started and I tried to do my journey exactly in olymp trade. So I went there and read what is forex, what is candle and so on. And then when I started to use the strategies that are in the olymp trade official page I did not succeed. And now I feel completely lost in that big as hell world of trading.

Aug 6, 2023

Complaint marked as Resolved

Guys, I came back to say that I actually made a huge mistake when I wrote that comment. Now I understand that it was actually an example and the market has different cycles. I was unlucky to use those indicators when there was a flat market. Now it is kind of profitable.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Aug 2, 2023

Verified Support

Hello, OmMehrotra.

Thank you for giving Olymp Trade a try. Olymp Trade understands the frustration and big effort from new traders. That is why we are glad to tell you that there are more tools to support new members. Besides our official page, we also provide a free educational database https://plus.olymptrade-vn.com/en/help/. Moreover, you can check out our demo account. With it, you can practice your trading skill without any cost. Once you are good at these first steps, you can gain more experience when reading our blogs. We publish new tips and strategies regularly.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Aug 7, 2023

Verified Support

Greetings, OmMehrotra.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I do not understand how that app works. What is that OTC and why don't I get anything? I went to see some EUR/USD charts and completely collapsed. I could not even find a strategy that is working for me and for my trading style. I was trading and then I realized that what the hell is that OTC thingy. Why I can not handle it and why there is a different charts. I do not know how to do it guys. It was higher payback but I don't understand why there is such a difference because the base assets are the same and I am trading the same thing.

Aug 5, 2023

Complaint marked as Resolved

Shame on me guys, that did not even crossed my mind that I can goodle it. It was so simple to find out what is otc actually mean. It literally means over the counter. Now I am worried to not say such a thing anymore.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Aug 2, 2023

Verified Support

Hello, Hira sabanis.

Thank you for your interest in OTC assets. We are glad to inform you that OTC (Over-The-Counter) assets are formed not within a formal exchange but on the basis of over-the-counter information sources. The distinctive feature of the OTC market lies in the principle that the OTC traders act as market makers and have the right to independently set the price of the assets.

The main difference lies in the fact that the liquidity providers do not participate in transactions with OTC assets, as the company executes the trade independently. That is, the participation of liquidity providers is not required for the opening and early closing of the trade. In OTC the trade is made at the moment of agreeing on the essential terms with the company. If you think that this instrument is too risky for you, then we suggest using cryptocurrencies on weekends and regular currency pairs on working days.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Aug 7, 2023

Verified Support

Hi, Hira sabanis.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi I am Rajkumar Lahare
I have deposited 200$ on 9 June and make a trade of 10$ and lost it then I made my withdrawal of 190$ they blocked my account without any and till date more than days I haven't received my refund they are just saying some procedure is going on we will give you your refund when it will complete I can't understand when I will get my money please help me I am in very much troubles please
Thanks

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Aug 2, 2023

Verified Support

Greetings, Yashraj.001.

Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.

As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Olymp trade blocked my account when there are 13000 euro dollars in it . And the reason they quoted is that I have multiple accounts .
Sir I had been trading on this single account since years . I my self verified with support team before starting trading on my account whether it can be blocked in future by giving any reason, they denied it and asked to continue trading and told me that it will not be blocked . Since then, I had been using this account for trading and never used any other account .it’s almost been 3 years o[censored]sing olymp trade . I lost lakhs of money on olymp trade . They could had blocked my account in last 3 years if they really had to, but they blocked it when my funds are there in olymp trade account . 13000 euro might not matter to olymp trade but it’s Do or die situation for me . It’s my earning . How can they suddenly block and hold all my money in account . This is unfair practice and should be stopped . I just want my money in my account back to my banks .
I hope a reasonable action must be taken against broker and my money should be returned to me as soon as possible .
Email - [protected]@gmail.com

Sep 3, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2023

Olymp Trade Customer Care's response Greetings, Raj98765.

Thanks for writing to us. It's a pity that you have made this conclusion. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Olymp trade blocked my account when there are 13000 euro dollars in it . And the reason they quoted is that I have multiple accounts .
Sir I had been trading on this single account since years . I my self verified with support team before starting trading on my account whether it can be blocked in future by giving any reason, they denied it and asked to continue trading and told me that it will not be blocked . Since then, I had been using this account for trading and never used any other account .it’s almost been 3 years o[censored]sing olymp trade . I lost lakhs of money on olymp trade . They could had blocked my account in last 3 years if they really had to, but they blocked it when my funds are there in olymp trade account . 13000 euro might not matter to olymp trade but it’s Do or die situation for me . It’s my earning . How can they suddenly block and hold all my money in account . This is unfair practice and should be stopped . I just want my money in my account back to my banks .
I hope a reasonable action must be taken against broker and my money should be returned to me as soon as possible .

Sep 3, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2023

Olymp Trade Customer Care's response Hello, Raj98765.

It's a pity that you have made this conclusion. We are sorry to hear about your disappointment with us. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Cumbum

Website: Olymptrade

Amount is debited from my account but they saying not payed help me

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 31, 2023

Verified Support

Hello, Navveennkumur.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

So here is what happened guys. I was minding my business when I just randomly came across a video in youtube where a guy talks about his algorithms that he has developed and launched to that market. And he was talking about how profitable yet hard it is and then I thought about it in a very serious manner. It is good, if you can hang out and your trading is going on, right? I was thinking in that way as well. And I finally found out that olymp trade has some sort of algorithms that I want to mention are very affordable. And I was thinking that it is super good that I can buy basically for a couple of dollars trading signals from one of the biggest brokers in the whole world! And I decided to buy it and successfully did it. But I also found out that either I receive signals very seldom or they are not coming at all. I don't understand, yeah it is cheap but I paid for scalping so I'm gonna receive a lot of signals. I basically don't understand how come I can not figure out how that is working. If I am doing everything as it should be then it just is not worth it. Should I discard it or should I wait?

Aug 8, 2023

Complaint marked as Resolved

Oh my goodness. How could I miss that, it was basically written there in the FAQ section about that signal. There is actually a lot of difference between types and you have to choose which one you need. I am so sorry that I have spent your time on that simple yet stupid question!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2023

Olymp Trade Customer Care's response Hello, Mohanlal Bassi.

Thanks for your trust. It means so much when our traders share their experiences. We are glad that you have written to us. Regarding your case, please note to come back to the signal tab and hit the button “Use”. That would lead to terms and conditions. After reading it, you can click Accept and Continue. If there are no signals for that asset, you can find signals for other assets by clicking on the “Select different asset”
Market add-ons are for information and analysis purposes only and should not be construed as investment advices or recommendations. You should seek independent advice if necessary. Before you begin trading, please ensure that you fully understand the risks involved.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

Verified Support

Aug 09, 2023

Olymp Trade Customer Care's response Hi, Mohanlal Bassi..

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I deposit ₹700 in UPI p2p to Olymptrade and transition was successful and amount is debit in my account

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 27, 2023

Verified Support

Hello, Ritik Sonkar.

Thank you for letting us know about this. We would like you to provide us your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My deposit request was canceled of request 1500 now I want my money back soon my upi ID is [protected]@okhdfcbank

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 27, 2023

Verified Support

Hi, Arshpreet virk777777.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

Waiting for your response.
Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

It was the main feature for me to trade fixed time and what’s more important to trade fast. In this regard I can make the most profits out of the market due to the high frequency trading during the trading day.
But whatever I do I can’t set the expiration time to less than 1 minute on the platform. Yet I clearly remember the customer support telling me that it’s possible. Maybe support is misleading the clients idk.

Jul 30, 2023

Complaint marked as Resolved

Probably I missed that it was a separate feature called Quickler that allows you to trade with 5 seconds expiration time. Props to support team for clearing this up for me.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 27, 2023

Verified Support

Hello, Charandeep Lodi.

Thank you for reaching out. We are glad that you have written to us. It is pleasing to confirm that you can trade with the timeframes under one minute. This is called Quick. Please go to the Fixed Time Trade mode. You can choose any asset. Under the tab “Duration”, you can slide left to right to the Quick. In Quick, you can choose 5s, 15s, 30s, and 45s.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Aug 4, 2023

Verified Support

Hi, Charandeep Lodi.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have been trading on olymp trade since many years . It’s been almost 3 or more year I had been trading on olymp trade . I had incurred many losses with brokers . But when I started making money on olymp trade they started imposing limits and also stopped all internal transactions .
Now they had completely blocked my account having more that 13000 European dollars (more than 13 lakh rs in my account ) giving reason that I used 2 accounts with broker . I had been trading since this single account since 3 years but suddenly how can they come up with this and block my account from their side . This is insane .
That was my money .
I request olymp trade to unblock my account with immediate effect

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 25, 2023

Verified Support

Greetings, Raj98765.

Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.

As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have deposited INR 700 but olymtrade is showing failed transactions. I didn't got my monry back and not credited in olymtrade account also.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 25, 2023

Verified Support

Hello, Dhanush B K.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

Reply

Dhanush B K's [Complaint's author] reply, Aug 4, 2023

User id : 103715698
Hi mam/sir,
i have deposited money Rs700 at 22july2023 10:00:14am but transaction is showing failed
this is the request number 5518352309 or 5518347409

Olymp Trade Customer Care's response, Aug 7, 2023

Verified Support

Hello, Dhanush B K.

We are sorry that you have given us the wrong ID number. The right one should be under your profile’s name. Kindly check your ID account and then sent it back to us. Another way is that you can contact us:
- via e-mail [email protected]
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have been using this platform for a few months and like the features and design. However, I have noticed that the loading time is sometimes prolonged, especially when I try to access some more advanced functions. It can be frustrating when I wait several minutes for the page to load or refresh. I wonder if anything can be done to improve the speed and performance of the platform. I don’t want to switch to another service, but I don’t...

Helpful

Found this helpful?

1 Comment

I have just begun trading on Olymp Trade and have had a mostly positive experience. However, I recently faced a problem while placing stop-loss orders.
The problem arose when I placed a trade and mistakenly set the wrong stop-loss level. As a result, my position was closed earlier than I had intended.
I was wondering if there is any way to change the price of the order if an incorrect price is mistakenly entered, similar to the mistake I made? It would be strange if the broker did not consider this or if they were attempting to take our money by limiting our options.

Jul 30, 2023

Complaint marked as Resolved

I must admit that I was still exploring the platform's features and got a bit confused. At first, I was frustrated and thought it was a flaw in the platform. However, upon further exploration and reading the platform's educational resources, I realized that it was my error and not the platform's fault. I appreciate that Olymp Trade offers comprehensive educational materials and tutorials to guide beginners like myself. Through these resources, I learned how to properly set stop-loss levels and avoid similar mistakes in the future. While it was a minor setback, it actually taught me a valuable lesson about being cautious and double-checking my trades.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 25, 2023

Verified Support

Hello, Arjun Som.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad to tell you that you can change the level of stop loss however you want. In the Forex mode, under the Amount box, you can find the Auto-closing box. Here you can change the stop loss/ take profit according to the percentage or the price. Just click on the icon to switch from one to another.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Aug 4, 2023

Verified Support

Greetings, Arjun Som.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I deposited 98, 000rs last week and due to lack of confidence I was trading in demo account due to need of money I tried withdrawing 10, 000rs so Olymp trade blocked my account telling suspicious activity and they replied after 24 hours telling this

During the audit of your trading account suspicious non trading activity was noticed, based on clause 1.4 of our AML/KYC policy your trading account is now a subject of internal investigation.
Once the check is finalized the notification will be sent.

If withdrawing my own funds is a suspicious non trading activity idk what it kind of company u guys run

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Greetings, Meera Ganesh.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the case for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Karnataka,India.

My user id:86809543 I had requested for withdrawal on 18.07.23 evening now its past 24 hrs it's not credited to my bank account.Kindly update..

Jul 22, 2023

Complaint marked as Resolved

I have received the amount today morning in my bank account

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Hi, dear Silvius Fernandes.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation into your case. We will contact you shortly,

Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Jul 25, 2023

Verified Support

Hi, Silvius Fernandes.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Withdrawal pending since more than 15 days
User id : 89322514
Withdrawal amount 10000 INR.
Please expedite the process.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Greetings, Tushar Mhaiskar.

We understand your case. Thank you for sending us your ID account. We have passed your case to our financial specialist. They will work from their end and contact you shortly.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have been really disappointed with my experience on Olymp Trade. I couldn't find a way to switch between the different chart types on the platform, which is a basic feature that should be easy to access. It's really frustrating and makes me question the competence of the broker. Even the timeframes, I wonder what the other trading experiences would be like. I'm definitely considering switching to a different platform that makes it easier to use basic features like this.

Jul 26, 2023

Complaint marked as Resolved

In my defense, I am new to the platform. The button for the chart types was right there at the bottom staring at me all this while. I think I am getting a hang of the platform now and it is making a lot of sense now.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Hello, Megh L.

Thank you for trading at Olymp Trade. We are glad that you have sent this question to us. To switch from one chart to another, you just need to click on the second icon from the left bottom of the chart. It’s called chart types. There would be a list of charts for you to choose from.

We hope we have answered your concern. If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Jul 27, 2023

Verified Support

Greetings, Megh L.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am now using expert status and I chose that almost first day that I started trading in olymp trade and I quite don't understand the difference or I do not feel that. Why did I choose that if there is no difference between statuses and why that statuses even exist if there is no difference at all! I am considering changing my levels and statuses. That is a big problem for me becuase I do not feel and understand the difference between my premium account and basic account. But in general trading is pretty fun for me right now! It is very smooth in general and quite fast! I hope I understand what is happening!

Jul 26, 2023

Complaint marked as Resolved

Guys, I am sorry for that insane mistake from me, I did not even manage to read something about that before starting. Sorry for wasting your time, it was absolutely unnecessary!

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Greetings, Kamlesh Ram Sandal.

Thank you for trading at Olymp Trade. We are so happy that you enjoy trading here and have a wonderful time. We understand your doubt about the difference between status. We are here to give you more details on that matter.
Any traders can get the Expert status if they deposit 2000$ or 2000€. Here are the main advantages of our Expert status:
- Higher profit rate: up to 92%;
- The assistance of a personal expert;
- Risk-free trades;
- Exclusive trading strategies;
- Higher maximum trade amount, up to 5000$;
- Rapid withdrawals, 90% of requests are processed within a few hours; - Special streams for Expert status;
Also, you can upgrade to Advanced status by depositing 500$ or 500€. You may check the advantages of Advanced status below:
- Higher profit rate: up to 85%;
- The assistance of a personal expert;
- Exclusive trading strategies;
- Accelerated withdrawals, 90% of requests are processed up to 1 day; - Special streams for Advanced status.
These benefits help you to earn more and to trade without risk. For more information, please go to https://olymptrade.com/statuses.
Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care's response, Jul 27, 2023

Verified Support

Hi, Kamlesh Ram Sandal.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: INDORE

Olymp trade my payment is failed but my amount is deducted from my account please refund my money in my account

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jul 21, 2023

Verified Support

Hello, Sunnew.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

File a complaint to Olymp Trade

Olymp Trade reviews & complaints page 13

Forex strategies of Olymp trade

Post your Comment

Confusion

Post your Comment

They have blocked my account without any reason and not giving my account balance withdrawal

Post your Comment

Regarding account block and 13k euro dollar

Post your Comment

Regarding account block

Post your Comment

Money deduction from account

Post your Comment

Not getting any signals

Post your Comment

UPI p2p deposit is pending

Post your Comment

Deposit failed money debited

Post your Comment

Cant trade less than one minute

Post your Comment

Olymp trade blocked my account with more that 13000 dollars in it

Post your Comment

I'm complaining about deposit problem

Post your Comment

Slow loading time

Can't change stop-loss orders

Post your Comment

I tried withdrawing 10000 rs so they blocked my account

Post your Comment

I had requested for withdrawal

Post your Comment

Withdrawal pending. Please help

Post your Comment

Where are the charts?

Post your Comment

Doubtful

Post your Comment

Payment failed but amount is deducted my account

Post your Comment

Related businesses