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Olymp Trade Complaints & Reviews

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Updated: Jun 15, 2026
Complaints 1563
Resolved
1149
Unresolved
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Olymp Trade reviews & complaints page 21

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K
Krishnaaero
May 3, 2023
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I have intimated many times simply robot messages only reply to my emails but no response at all. what is your problem to cheat the peoples who are trusting your olymptrade website. seriously im fed up your no response for your customer my id is 94982653
Olymp Trade customer support has been notified about the posted complaint.
Hello, Krishnaaero.

It is a pity that you made that conclusion. Olymp Trade is a trustworthy and certified broker. Our operation is under our regulator – Finacom.

We understand that your account is going through an investigation. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups.

Another thing you can do if you do not agree with us. That you can file a complaint at [protected]@olymptrade.com. They will review your case and give a final decision from the company.

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.
Krishnaaero's [Complaint's author] reply, May 16, 2023
it still my account is active not suspended, when i will get the refund
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    M
    Myselfsr
    May 2, 2023
    Resolved
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    Resolved

    My withdrawl is processed 36 hours before and funds got deducted from my olymp account but not received yet into my bank account. The amount was 71.4USD. Please see into this matter asap..
    Name- SAURABH RANA
    USER ID[protected]
    May 9, 2023
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Hi, Myselfsr.

    Thank you for letting us know about this. Kindly leave your ID account in the comment section. With it, we can check the case and contact you for an update.

    Best regards, Olymp Trade team.
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      P
      Paras Ranjan Pradhan
      Apr 30, 2023
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      Address: Odisha

      I have recently updated two factor authentication by google authenticator app and unknowingly i have uninstalled the app and i have lost the backup code and there is no way i can login to my account. So please help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Paras Ranjan Pradhan.

      We understand your case. We are glad that you asked us. Kindly contact us directly so that we can verify your request. You can contact us:
      - via e-mail [protected]@olymptrade.com
      - in a live chat at www.olymptrade.com
      - in direct messages of our group www.facebook.com/olymptradecom/
      We will help you! We will be very grateful for the update on your issue.

      Best regards, Olymp Trade team.
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        D
        Dhrumil_Shah
        Apr 30, 2023
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        I have no longer using the olymp trade account and in no longer need of their services but my account has not been blocked even after giving the email for same with account I'd. Even chat bot no longer has the contact specialist option. I am receiving mail that i would be charged 10USD which i don't want to be and i have followed the procedure of closing the account but have recieved a good response from the team
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Dhrumil_Shah.

        Thank you for writing to us. In our understanding, you would like to close your account. To do so, please contact us:
        - via e-mail [protected]@olymptrade.com
        - in a live chat at www.olymptrade.com
        - in direct messages of our group www.facebook.com/olymptradecom/
        We will help you! We will be very grateful for the update on your issue.

        Best regards, Olymp Trade team.
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          J
          Jagannath Medam
          Apr 30, 2023
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          I raised withdrawal request on 10-April-2023, the status is processing till today. Connected with Olymp Trade support team, they saying forwarded you request to finance team, they are still investigating the request. No update till today 30-April-2023
          Olymp Trade customer support has been notified about the posted complaint.
          Olymp trade Support team only for late response.
          Olymp Trade Customer Care's response, May 8, 2023
          Verified Support
          Hello, Jagannath Medam.

          We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, kindly leave us your ID account. With it, we can make a thorough investigation and contact you for an update.

          Best regards, Olymp Trade team.
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            H
            HimanshuSaini3805
            from Alwar, Rajasthan
            Apr 29, 2023
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            Money deducted from my bank account via upiqr but still it is not credited in my trading account over12 april 2023 at 8.43 pm
            i contacted cotumer service centre but there no responce
            i had clicked on i have paid option
            userid:96343121
            name: himanshu saini
            amount:35000rs
            request no:[protected]
            utr no:[protected]
            Olymp Trade customer support has been notified about the posted complaint.
            Greetings, HimanshuSaini3805.

            Thank you for bringing this to our attention. We have passed your ID account and the case to our financial specialists. They will make an investigation and contact you for an update.

            Best regards, Olymp Trade team.
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              A
              Aravind321.ak
              from Coimbatore, Tamil Nadu
              Apr 29, 2023
              Resolved
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              Resolved

              Payment withdrawal completed but payment not received in bank account.

              User id: 93017523

              Transaction
              Payment number
              [protected]

              Customer support very very worest only reply wait wait

              Deposit and withdrawal issue again and again
              Apr 30, 2023
              Complaint marked as Resolved 
              Withdrawal issue
              Olymp Trade customer support has been notified about the posted complaint.
              My payment not credit in bank account but olymp trade side not action not reply.
              Olymp Trade Customer Care's response, May 8, 2023
              Verified Support
              Greetings, Aravind321.ak.

              We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We have passed the details of the case to our financial department. They will make an investigation and contact you for an update.

              Best regards, Olymp Trade team.
              Thanks for your Reply (my money Received sir)
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                S
                Sahir Matthai
                Apr 29, 2023
                Resolved
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                Resolved

                I didn't come here to try and throw mud at the company's reputation, I have heard really good stuff about this. A week ago I signed up, because I was actually curious what I am about to see. Did the whole review reading thing, and read a few articles on how I am supposed to use this platform, what I should expect and all that stuff. Anyways I finally decided to register, put some money in it and went straight to the live trading thing. Didn't trade on the first day but just sort of discovered the platform, clicked here and there, it all looked okay, I checked the money to see if it came in, it was all good. A day goes by, I open the platform, so it's a chart of Oil. Nothing else. On the left-hand side, I see that I have fixed time and forex mode, I am in the forex mode. I am supposed to see forex pairs, as it is called forex pairs, right? Wrong. I don't see anything but Oil. A day ago I was able to see so many assets, now I am left with one. What's that supposed to mean?
                May 6, 2023
                Complaint marked as Resolved 
                Oh dear oh dear. I actually made it stuck in the commodities section in the general forex mode. Turns out there sub menues under the mode, and there are asset categories starting from the Favorites. Anyways. took me like 10 minutes to actually see the sub menus since it's the dark mode and all that. But now I can go through the categories, see all the assets' charts and trade them.
                Olymp Trade customer support has been notified about the posted complaint.
                Hello Sahir Matthai!

                Thank you for choosing Olymp Trade and for the detailed review!
                Please note that the trading session schedule varies for different assets and this can be a reason why some of the assets are unavailable for you. After 12:00 am on Friday until 00:00 am on Sunday users can trade on OTC only.
                Also please check if any filters are set up in the assets list.
                Wish you a successful trading!

                Best regards, Olymp Trade team.
                Olymp Trade Customer Care's response, May 8, 2023
                Verified Support
                Hello, Sahir Matthai!

                Thank you for writing it back to us and marking it as “Resolved”. We are glad that you now are familiar with the platform. If you have any further questions, we would love to solve them.

                Have fruitful trading!
                Best regards, Olymp Trade team.
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                  H
                  HimanshuSaini3805
                  from Alwar, Rajasthan
                  Apr 28, 2023
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                  Money deducted from my bank account via upiqr but still it is not credited in my trading account over 24 january 2023
                  requested to refund my money
                  user id: 96343121
                  amount:3000rs
                  date: 24 january 2023
                  time: 08:53 am
                  requestno: [protected]
                  utr no:[protected]
                  to
                  rkenterprises
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello HimanshuSaini3805!

                  Thank you for reaching out! We are sorry that you faced with such inconveniences. We have passed your ID and the details of the case to our support team. They are working on their side. They will contact you shortly.

                  Best regards, Olymp Trade team.
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                    A
                    ARJUN TOMAR
                    Apr 28, 2023
                    Resolved
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                    Resolved

                    User id: 79878460
                    It's been too late now, kindly process money faster.
                    Apr 29, 2023
                    Complaint marked as Resolved 
                    Olymp Trade customer support has been notified about the posted complaint.
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                      ARJUN TOMAR
                      Apr 28, 2023
                      Resolved
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                      Resolved

                      User ID: 79878460
                      Kindly reflect my money in my account faster, I need my money.
                      Email Id: [protected]@gmail.com
                      Apr 29, 2023
                      Complaint marked as Resolved 
                      Olymp Trade customer support has been notified about the posted complaint.
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                        ARJUN TOMAR
                        Apr 27, 2023
                        Resolved
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                        Resolved

                        User ID: 79878460
                        Kindly process it faster.
                        Apr 29, 2023
                        Complaint marked as Resolved 
                        Olymp Trade customer support has been notified about the posted complaint.
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                          A
                          Animesh676
                          from Aligarh, Uttar Pradesh
                          Apr 27, 2023
                          Resolved
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                          Resolved

                          I had high hopes, expectations and a lot of motivation when I came here to trading. It is my second day, and I was already worried about the assets that are so-called tradable. So here I am, opening up my account. I have worked all week and couldn't wait for the weekend to have a free time. My friends told me to come here because there are risk-free trades, and I am sort of new to this. Therefore, I was really eager to try out forex trading without taking a lot of risk. I open my account, deposit some money, deposit gets in so I can use my money to make more money. Everything is going well so far. The platform opens, I see all these assets but I cannot trade them! Some assets are moving like cryptos and some market indexes. But no forex pairs are on the move. I open their chart but nothing is happening. Why do you add so many forex assets if I cannot trade them at all? What's the point of seeing them If I am not able to trade them finally on a sunday afternoon, right?
                          May 2, 2023
                          Complaint marked as Resolved 
                          Oh, silly me. I guess I required to get acquainted with the industry closer, and there would be no hassle then. I didn't know that the market is closed on the weekends and for no reasons decided to try trading on sunday. Thanks OlympTrade team for dotting the i's. I promise I will gain more knowledge about this sphere, it was just my second day, don't be outraged, plz :D
                          Olymp Trade customer support has been notified about the posted complaint.
                          Greetings, Animesh676.

                          Thanks so much for your positive feedback and good vibes the first time trying Olymp Trade. Olymp Trade is a modern broker, who strives to provide the finest trading conditions for users.

                          Regarding your concern, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets

                          Do not hesitate to contact us if any questions or concerns appear.
                          Best regards, Olymp Trade team.
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                            Y
                            Yogesh Deore
                            from Jodmoha, Maharashtra
                            Apr 27, 2023
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                            I have placed withdrawal request on 26.04.23 more than 24 hrs has been passed & till now amount credited to bank account..
                            I need funds urgently they are saying you have to wait 5 working days.
                            Pl do the needful.
                            yogeshdeore.[protected]@gmail.com
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hi, Yogesh Deore.

                            Thank you for letting us know about this. We would like to solve the case for you. To do so, please comment on your ID account. With it, we can track the case and update you.

                            Best regards, Olymp Trade team.
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                              ARJUN TOMAR
                              Apr 27, 2023
                              Resolved
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                              Resolved

                              User Id: 79878460
                              Kindly reflect it faster.
                              I need my money.
                              Apr 27, 2023
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hi, ARJUN TOMAR.

                              Thank you for marking it as “Resolved”. We are glad to help you.
                              Have fruitful trading!

                              Best regards, Olymp Trade team.
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                                ARJUN TOMAR
                                Apr 27, 2023
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                                User id: 79878469
                                Kindly reflect my money.
                                Olymp Trade customer support has been notified about the posted complaint.
                                User id: 79878460
                                Olymp Trade Customer Care's response, Apr 28, 2023
                                Verified Support
                                Hi, ARJUN TOMAR.

                                Thank you for marking it as “Resolved”. We are glad to help you.
                                Have fruitful trading!

                                Best regards, Olymp Trade team.
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                                  ARJUN TOMAR
                                  Apr 27, 2023
                                  Resolved
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                                  Resolved

                                  User Id: 79878460
                                  Why withdrawal is always late? It's never been before.
                                  Kindly reflect my money in my account?
                                  Apr 27, 2023
                                  Complaint marked as Resolved 
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hi, ARJUN TOMAR.

                                  Thank you for marking it as “Resolved”. We are glad to help you.
                                  Have fruitful trading!

                                  Best regards, Olymp Trade team.
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                                    H
                                    Hacker Tuber
                                    Apr 27, 2023
                                    Resolved
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                                    Resolved

                                    Hi, I today placed a withdrawal request of 15 usdt to the binance account from which i deposited the usdt, now it is asking for verification. but in the verification page below it is written wallet: upi_p2p, from which i deposited the inr, but now i am withdrawing my usdt from usdt account, so i want to know which detail should i upload and what should be seen in the document?

                                    Please help
                                    Apr 27, 2023
                                    Complaint marked as Resolved 
                                    resolved
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Hacker Tuber.

                                    Thank you for marking it as “Resolved”. We are glad to help you.
                                    Have fruitful trading!

                                    Best regards, Olymp Trade team.
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                                      DARPAN GOEL
                                      Apr 26, 2023
                                      Resolved
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                                      Resolved

                                      Address: India

                                      I have recently updated two factor authentication by google authenticator app and unknowingly i have uninstalled the app and i have lost the backup code and there is no way i can login to my account. So please help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication
                                      Apr 26, 2023
                                      Complaint marked as Resolved 
                                      Not resolved yet
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello. DARPAN GOEL.

                                      Thank you for explaining this to us. We can help you with the case. We need you to contact us so that we can verify your request. You can contact us:
                                      - via e-mail [protected]@olymptrade.com
                                      - in a live chat at www.olymptrade.com
                                      - in direct messages of our group www.facebook.com/olymptradecom/
                                      We will help you! We will be very grateful for the update on your issue.

                                      Best regards, Olymp Trade team.
                                      Hello, DARPAN GOEL.

                                      We understand your case. We are glad that you asked us. Kindly contact us directly so that we can verify your request. You can contact us:
                                      - via e-mail [protected]@olymptrade.com
                                      - in a live chat at www.olymptrade.com
                                      - in direct messages of our group www.facebook.com/olymptradecom/
                                      We will help you! We will be very grateful for the update on your issue.

                                      Best regards, Olymp Trade team.
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                                        Rohit1140
                                        Apr 26, 2023
                                        Resolved
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                                        Resolved

                                        Address: Patna Bihar

                                        Hey olymp trade,
                                        My name is Rohit kumar (user id[protected]. I made a withdrawal request o[censored]SD 39.59 on 18 April 2023 and its not credited yet in my bank account.
                                        Here are my details:-
                                        Account - [protected]
                                        Trader I'd[protected]
                                        Payment number[protected]
                                        Please solve my problem as soon as possible
                                        Apr 27, 2023
                                        Complaint marked as Resolved 
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hi, Rohit1140.

                                        Thank you for bringing this to our attention. We would like to solve this. Please leave us your ID account in the comment section. We will track the case and let you know the update.

                                        Best regards, Olymp Trade team.
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