I didn't come here to try and throw mud at the company's reputation, I have heard really good stuff about this. A week ago I signed up, because I was actually curious what I am about to see. Did the whole review reading thing, and read a few articles on how I am supposed to use this platform, what I should expect and all that stuff. Anyways I finally decided to register, put some money in it and went straight to the live trading thing. Didn't trade on the first day but just sort of discovered the platform, clicked here and there, it all looked okay, I checked the money to see if it came in, it was all good. A day goes by, I open the platform, so it's a chart of Oil. Nothing else. On the left-hand side, I see that I have fixed time and forex mode, I am in the forex mode. I am supposed to see forex pairs, as it is called forex pairs, right? Wrong. I don't see anything but Oil. A day ago I was able to see so many assets, now I am left with one. What's that supposed to mean?
May 6, 2023
Complaint marked as Resolved Oh dear oh dear. I actually made it stuck in the commodities section in the general forex mode. Turns out there sub menues under the mode, and there are asset categories starting from the Favorites. Anyways. took me like 10 minutes to actually see the sub menus since it's the dark mode and all that. But now I can go through the categories, see all the assets' charts and trade them.
Olymp Trade customer support has been notified about the posted complaint.
It is a pity that you made that conclusion. Olymp Trade is a trustworthy and certified broker. Our operation is under our regulator – Finacom.
We understand that your account is going through an investigation. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups.
Another thing you can do if you do not agree with us. That you can file a complaint at [protected]@olymptrade.com. They will review your case and give a final decision from the company.
Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.