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Olymp Trade Complaints & Reviews

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Updated: Jun 15, 2026
Complaints 1563
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1149
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Olymp Trade reviews & complaints page 24

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V
Varchasva Khare
Apr 13, 2023
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I have deleted my authenticator app and can't login to my account.
email - vk.[protected]@gmail.com
Olymp Trade customer support has been notified about the posted complaint.
Hello, Varchasva Khare.

Thank you for writing to us. We can help you with that. Kindly leave your ID account. We can contact you and verify your request.

Best regards, Olymp Trade team.
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    manav50792
    Apr 12, 2023
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    Olymptrade ID[protected]
    Amount not received till date.
    The amounts are Rs.5442(7th April)& Rs.1170(11th April)
    No one is responding .. please help..
    Olymp Trade customer support has been notified about the posted complaint.
    Hello, Manav50792.

    Thank you for letting us know about this. Kindly leave us your ID account in the comment section. We would like to check the pending for you as soon as we get your ID account.

    Best regards, Olymp Trade team.
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      D
      DEVAKI MUTHAIAH
      Apr 12, 2023
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      Address: Tamilnadu

      Withdrawal amount has not credited to my bank account .I need refund
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, DEVAKI MUTHAIAH.

      Thank you for letting us know about this. Please leave us your ID account in the comment section. We will check your case.

      Best regards, Olymp Trade team.
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        A
        Alen Jayan
        Apr 11, 2023
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        Dear [Olymp Trade customer support],

        I am writing to file a complaint regarding a transaction that occurred on 11th April 2023 on your platform. I attempted to deposit Rs.5991.96 [a Total of Rs.6000(Rs.8.06 was a bonus)] into my Olymp Trade account via the UPI QR payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.

        I have attempted to resolve this issue by contacting my bank, but they have advised me that the transaction was successful and that I need to contact Olymp Trade to resolve this matter.

        I would like to request an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.

        I have attached a copy of the transaction receipt and my Olymp Trade Account Transaction dashboard for your reference.

        I request you to look into this matter on priority and take the necessary action to ensure a refund of the deducted amount as soon as possible.

        Thank you for your prompt attention to this matter.

        Sincerely,
        Alen Jayan
        Olymp Trade Id: 14142851
        Email: [protected]@gmail.com
        Request Number: [protected]
        Olymp Trade customer support has been notified about the posted complaint.
        Apr 17, 2023
        Updated by Alen Jayan
        I have provided all the necessary information and evidence regarding the issue, and I appreciate the efforts made by your team in investigating the matter. However, it has been quite some time since I reported the issue, and I have not seen any progress toward its resolution. As a customer, I expect a prompt and satisfactory resolution to my concerns.
        Apr 19, 2023
        Updated by Alen Jayan
        why there is no response from your side? #OlympTrade
        Greetings, Alen Jayan.

        We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

        We are writing to you to let you know that we have acknowledged your case. We have sent your ID account and the details to our financial specialist. They are working on the side. They will contact you shortly with the lasted update for the pending.
        Best regards, Olymp Trade team.
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          Sukhdeep Shubham
          Apr 11, 2023
          Resolved
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          Resolved

          I just recently decide to become a customer to this platform, and I need to say that I am having problems with it. So, what happened was that I basically read so many reviews and watched a lot of videos of other traders sharing their trading experience on this platform. They were telling and showing their strategies, how much they won and what they did to get those results. They were trading things like Cryptos, ETFs, some OTC instruments, Composites, Forex and so much more. So, in order to jumpstart my process, I registered an account, skipped the whole demo trading process and just did a deposit. I logged into the platform and all I see on the menu are just three categories, something called Fixed-Time that I don't understand what it is all about, Forex and Stocks. So where are all the ETFs, commodities that I was promised? I tried log in both from my laptop and on my phone, and it is all the same??
          Apr 15, 2023
          Complaint marked as Resolved 
          Okay maybe I was just too hasty to draw some conclusions, the three categories I talked about earlier, they were something called the trading modes, not the actual assets themselves. I browsed the platform a little bit further, and found the asset classes under the categories of the trading modes. It is all okay now, I am finally able to trade the commodities and ETFs I liked. And actually, there are so many more assets here to have fun with. Nice!
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Sukhdeep Shubham.

          Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad that you have given Olymp Trade a try. Hope you enjoy trading with us so far.

          Regarding your question, Olymp Trade offers Fixed Time Trade and Forex. To see the assets, you need to go under trading modes. In this case, you need to choose if you want to trade in FTT or Forex. Under every mode, there are plenty of assets for you to trade with. You can easily find Cryptos, ETFs, OTC instruments, Composites…

          Moreover, for a better result, we suggest you practice on the demo account first. This would prevent any unnecessary surprises for you when trading.

          Hope you have fruitful trading!
          Best regards, Olymp Trade team.
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            L
            from Jowai, Meghalaya
            Apr 10, 2023
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            Address: Caroline colony, near community hall

            I mistakenly deletee authenticator app now i cannot log in into my account anymore it ask for google password so could you please help me recovee my olymptrade account again
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, [protected]@gmail.com.

            Thank you for writing to us. We can help you with that. Kindly leave your ID account. We can contact you and verify your request.

            Best regards, Olymp Trade team.
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              R
              Ranjith Rio
              Apr 7, 2023
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              I made a $20.21 withdrawal on 24 september 2022 then it reflected in my bank statement but it does not reflected in my bank balance after 2 days it is automatically returned, you can see in the picture the green marked and red marked is same number of id, i tried alot to solve the issue from the customer care, they didn't respond anything, they repeating the same thing in mail, so i live it, now only i know this consumer complaint site, i hope my money will cameback, please consider my problem

              Req no :[protected]
              Used id : 69248281
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Ranjith Rio.

              Thank you for letting us know about this case. We have sent your ID account and the detail to our financial specialist. They are checking from their end and then they will call you shortly with comprehensive support.

              Best regards, Olymp Trade team.
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                R
                Ranjith Rio
                Apr 7, 2023
                Resolved
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                Before 6 months i made a withdrawal from olymp trade to my Bank account till now its not credited to my bank account, im also tried alot to get a solution from customer care but they didn't respond, they repeating the same thing, now only i saw this site, i hope to get a good solution
                $24.96
                Req no :[protected]
                Apr 7, 2023
                Complaint marked as Resolved 
                I mistakenly entered wrong date and wrong amount
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Ranjith Rio.

                Thank you for letting us know about this case. Kindly leave us your ID account. So that we can make an investigation and contact you with the update on the case.

                Waiting for your reply.
                Best regards, Olymp Trade team.
                Ranjith Rio's [Complaint's author] reply, Apr 7, 2023
                User Id : 69248281
                Please consider and solve my problem and i had a another withdrawal issue then i raised in a another complaint.
                Olymp Trade Customer Care's response, Apr 11, 2023
                Verified Support
                Hi, Ranjith Rio.

                We are glad that your case has been solved. It is a pleasure to support you with it.

                Best regards, Olymp Trade team.
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                  Ranjith Rio
                  Apr 7, 2023
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                  I made a withdrawal still my money has not reached to my bank account, in olymp trade it shows done, please consider my problem
                  $31.09
                  Req no :[protected]
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hi, Ranjith Rio.

                  Thank you for bringing this to our attention. Kindly leave us your ID account. So that we can make an investigation and contact you with the update on the case.

                  Waiting for your reply.
                  Best regards, Olymp Trade team.
                  Ranjith Rio's [Complaint's author] reply, Apr 7, 2023
                  User Id : 69248281
                  I want my money please consider my problem

                  Thank you
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                    S
                    Sameer Madhur
                    Apr 7, 2023
                    Resolved
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                    Resolved

                    I’m currently trying your trading platform and find it extremely interesting. I have already tried both Forex and fixed-time. By the way, I’m trying fixed-time for the first time. Some people don’t take FTT seriously and even associate it with gambling, but it only shows that they are newbies as traders.
                    Despite I’m primarily interested in fixed-time trading, the classical way to trade also known as Forex when leverage is also practiced by me. However, I don’t see leverage here. To be exact, I have no idea how to change leverage size. I heard it can be done in the user interface. How can I change leverage?
                    Apr 17, 2023
                    Complaint marked as Resolved 
                    I’m sorry, I just overlooked the multiplier tab.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hi, Sameer Madhur.

                    We are incredibly grateful for your interest in FTT and Forex. Olymp Trade strives to provide a better way to trade. That is why we equip with plenty o[censored]seful tools and features.

                    Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

                    Best regards, Olymp Trade team.
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                      V
                      Venkat Kaur
                      Apr 6, 2023
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                      The broker has some innovative decisions in the trading. I was a bit skeptical about the trading modes. My initial thought was that they all are similar, and why bother to trade one or another.
                      But when I got acquainted with these modes and traded for a while on a demo, I realized the sense in them. They are not similar. Each of them has its own unique feel, and moreover they require a unique approach as well.
                      With my previous forex experience it took time to handle the fixed time mode. And I don’t think I completely figured it out.
                      Anyways, my problem with Olymp trade is that they don’t have leverage at all and it’s a big flaw.
                      I searched through the platform up and down and saw no signs of leverage as I used to have at other brokers. It seems like the broker was lying about leveraged trading on the website.
                      Apr 16, 2023
                      Complaint marked as Resolved 
                      Sorry, due to my lack of knowledge and competence I didn't know that olymp trade leverage is called multiplier. I thought that multiplier stands for something completely other than leverage. My bad, but, you know, live and learn.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Venkat Kaur.

                      We are incredibly grateful that you gave Olymp Trade a try. We offer FTT and Forex. Olymp Trade strives to provide the finest trading condition. Olymp Trade is a modern and functional platform.

                      Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

                      Best regards, Olymp Trade team.
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                        Mateen15
                        Apr 6, 2023
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                        The transaction was done on 5th April 2023 (order id:[protected] through upi but now shows as failed payment on the app.

                        Below are the details in the form of screenshot all of the other reference numbers you need should be in the screenshots provided.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hi, Mateen15.

                        Thank you for letting us know about this. Kindly leave us your ID account in the comment section below. We need it so that we can track the case and contact you with a comprehensive update.

                        Best regards, Olymp Trade team.
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                          jagan madhav
                          Apr 6, 2023
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                          I deposited a amount of 700 inr in olymp trade but the transaction is failed but my money is debited from my bank account on 7 march 2023. I send mail to the customer care regarding the problem and ask for refund. They check my mail and replied that your money will be safe and we forward your complaint to our finance section they process soon but still now nothing happened. I send several mails more than 10 mails but i get the same reply from different customer care executive each time. Its been a month i did not get my refund. Register my complaint and make my refund process soon.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Jagan Madhav.

                          We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Kindly leave us your ID account in the comment section. With it, we can make a thorough investigation and contact you for a comprehensive update.

                          Waiting for your reply.
                          Best regards, Olymp Trade team.
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                            Ajay12123
                            Apr 3, 2023
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                            13 days after deposit olympian trade says that amount will be credited they are not giving me any suitable reply what to do to be in the account no problem even after giving a complaint
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hi, dear Ajay12123.

                            We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We have asked for your ID account but we have not received it. With it, we can send it to the right department to solve the case.

                            Best regards, Olymp Trade team.
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                              D
                              deemerg
                              Apr 2, 2023
                              Resolved
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                              Resolved

                              In fact, I'm trading here for couple of weeks in a row and even have some successful deals what was a big surprise for me as I ain't have lots of experience in trading.
                              However, somehow, perhaps due to the comprehensive support from the broker, I managed to close several lucky deals.
                              Yesterday, I started researching the broker's conditions in order to find something to focus on, and I my attention was grabbed by the statuses system. I dunno why I didn't pay attention to it initially, but, nevermind. I found out that I have starter status, but actually no privileges were detected at all! So, what's the goal of this system then? It's just a feature to show off or smth?
                              Apr 5, 2023
                              Complaint marked as Resolved 
                              Allright. I actually did some research and found out that statuses can actually be truly helpful. It can increase your probabilities for your deals to be profitability. The more you trade, the better your status gets and the better trading conditions you will get. It was really good to know because I learned that it is actually not for bragging, but it is done in a way to help our traders, in favor of traders. I take back what I said earlier about broker trying to show off.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Deemerg.

                              Your story is incredible; thank you for sharing that with us! It is wonderful that the Olymp Trade platform has made such a difference for you. We are glad that you have found success quickly at Olymp Trade. We believe that with your ability, you can gain more trading opportunities.

                              If you are interested in higher privileges, you may want to check our loyalty program which is called Statuses. The greater the amount you deposit, the higher your status and the more privileges you receive.
                              Any traders can get the Expert status if they deposit 2000$ or 2000€. Here are the main advantages of our Expert status:
                              - Higher profit rate: up to 92%;
                              - The assistance of a personal expert;
                              - Risk-free trades;
                              - Exclusive trading strategies;
                              - Higher maximum trade amount, up to 5000$;
                              - Rapid withdrawals, 90% of requests are processed within a few hours; - Special streams for Expert status;
                              Also, you can upgrade to Advanced status by depositing 500$ or 500€. You may check the advantages of Advanced status below:
                              - Higher profit rate: up to 85%;
                              - The assistance of a personal expert;
                              - Exclusive trading strategies;
                              - Accelerated withdrawals, 90% of requests are processed up to 1 day; - Special streams for Advanced status.
                              These benefits help you to earn more and to trade without risk. For more information, please go to https://olymptrade.com/statuses. If you are interested to upgrade your account status or would like to know more, I can send a request to our manager to contact you back. They will be able to answer your questions regarding the statuses in more detail.

                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Apr 6, 2023
                              Verified Support
                              Hello, Deemerg.

                              It is great to hear that from you. With higher status, you can gain more benefits from it. This is the way we make trading interesting and profitable for our users. We are glad that you agree with us.

                              If you have any further questions, do not hesitate to contact us.
                              Best regards, Olymp Trade team.
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                                Loverboyz98
                                from Manendragarh, Chhattisgarh
                                Apr 2, 2023
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                                Address: Olymp trade

                                I deposited 500 usd in olymp trade but it has been not credited since 48 hours my olymp trade live account is not credited : money is also deducted from my account
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, Loverboyz98.

                                Kindly leave us your ID account. We will sort out the case and contact you for more comprehensive support.

                                Best regards, Olymp Trade team.
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                                  Md. Tarikul Islam
                                  Apr 1, 2023
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                                  I mistakenly uninstalled google authenticator. And later after whenever I want to log into my account, I am prompted to provide the 2FA code which I have no longer access.
                                  Please, help me to gain access to my account. I've my email, password and phone number I used in opening my account.
                                  Thanks
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Md. Tarikul Islam.

                                  Thank you for letting us know about your case. To change your personal information or re-set up the 2FA, please contact our support team. You can contact us:
                                  - via e-mail [protected]@olymptrade.com
                                  - in a live chat at www.olymptrade.com
                                  - in direct messages of our group www.facebook.com/olymptradecom/
                                  We will help you! We will be very grateful for the update on your issue.

                                  Best regards, Olymp Trade team.
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                                    Ajay12123
                                    Mar 30, 2023
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                                    After giving the task, 5 days still the amount has not been credited. If I add 7th deposit on saturday and sunday, 48 hours is 9th and how many days wait in total?
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Ajay12123.

                                    Thank you for writing to us. We are writing to you to let you know that we have acknowledged your case. Kindly keep the conversation in one place for easy communication: https://www.consumercomplaints.in/olymp-trade-b115849#get-cl3410031. We are also waiting for your response regarding your ID account.

                                    Best regards, Olymp Trade team.
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                                      smmmm
                                      Mar 30, 2023
                                      Resolved
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                                      Resolved

                                      I am helping all youngsters here because I see more youngsters are using this app. Please humble request to not lose your money on this app, uninstall the app and move on with your life, if you are really interested in trading do intraday in the Indian stock market (NSE/BSE). RBI has already banned this app, you can here - https://rbi.org.in/scripts/bs_viewcontent.aspx?Id=4183

                                      I have been using this app for a month now already lost more than 200 dollars, this is my research on this app.

                                      How it all begins
                                      - You get influenced by watching fake YouTubers and influencers showing how they earn 1000s of dollars per day by making a 1-2 minute trade, which is totally fake.
                                      - You download the app and see that it has a demo account with demo money.
                                      - You start trading with a demo account, and you see how easy you are winning the trades, you will start winning 7 out of 10 trades.
                                      - This will motivate you to try with your real money.
                                      - That's where the game starts when you start trading with real money, the chart starts manipulation, and you will start losing 7 out of 10 trades because the prices are manipulated.

                                      Check my other complaints and comments, I have already shared the proof of how olymptrade fraud chart manipulation works.
                                      May 5, 2023
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 04, 2023
                                      Olymp Trade Customer Care's response
                                      Hi, smmmm!

                                      Thank you for sharing your concerns with us. We ensure that you can continue trading safely with us! Olymp Trade has the legal right to offer its services to clients worldwide, as we have been doing for the last 9 years. The regulation you mentioned specifies that Forex trading with currency assets is not authorized in India.

                                      To stay in line with the RBI and continue trading in FTT and Forex modes freely, simply open deals with other assets, except currencies. You can use commodities, indices, cryptocurrencies, metals, and more. Alternatively, you can turn to other trading modes offered on the platform.

                                      Kindly note that you can view the history of quotes on our platform. To do this, please go to the "Help" section on the platform and select the "Assets" menu. After choosing the asset which you want to check, you can find the information of quotes under the "Quotes History" sub-menu. There, you can select the date and time of the quote which you would like to check. Also, we have an independent department in our company that works in such situations. If you do not agree with the results of the trades, then they will check them for you. Please send an e-mail to [protected]@olymptrade.com.

                                      Wish you productive trading!
                                      Best regards, Olymp Trade team.
                                      Hi brother, I am helping all youngsters here because I see more youngsters are using this app. Please please it's a humble request 🙏🙏 to not lose your money on this app, uninstall this app asap and move on with your life, if you are really interested in trading, learn intraday in the Indian stock market (NSE/BSE) which is backed by gov entity SEBI.
                                      RBI has already banned this app, you can check here - https://rbi.org.in/scripts/bs_viewcontent.aspx?Id=4183

                                      I have been using this app for a month now already lost more than 200 dollars, this is my research on this app.

                                      How it all begins
                                      - You get influenced by watching fake YouTubers and influencers showing how they earn 1000s of dollars per day by making a 1-2 minute trade, which is totally fake.
                                      - You download the app and see that it has a demo account with demo money.
                                      - You start trading with a demo account, and you see how easy you are winning the trades, you will start winning 7 out of 10 trades.
                                      - This will motivate you to try with your real money.
                                      - That's where the game starts when you start trading with real money, the chart starts manipulation, and you will start losing 7 out of 10 trades because the prices are manipulated.

                                      Check my other complaints and comments, I have already shared the proof of how olymptrade fraud chart manipulation works.
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                                        Mustafa Iyer
                                        from Coimbatore, Tamil Nadu
                                        Mar 29, 2023
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                                        Resolved

                                        I have been trading on this platform for a few weeks now. I can say that the platform and the conditions of the broker are completely suitable for me. I can apply my trading strategy and gradually started to earn.
                                        But I had a problem with installing the desktop version of the platform. I click on the download button and see the file download happening in my browser. The process completes. I open a folder on my computer called Downloads, but the file I downloaded is not there.
                                        While downloading, I see that the name of the platform changes with each new download. The last digit in brackets changes. And it always changes by one unit. The last time it was like this: (9)
                                        Apr 5, 2023
                                        Complaint marked as Resolved 
                                        Haha.. that is hilarious. I opened the wrong folder on my desktop. I found all nine files I downloaded and the tenth one I used to select "open folder location".
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hi brother, I am helping all youngsters here because I see more youngsters are using this app. Please please it's a humble request 🙏🙏 to not lose your money on this app, uninstall this app asap and move on with your life, if you are really interested in trading, learn intraday in the Indian stock market (NSE/BSE) which is backed by gov entity SEBI.
                                        RBI has already banned this app, you can check here - https://rbi.org.in/scripts/bs_viewcontent.aspx?Id=4183

                                        I have been using this app for a month now already lost more than 200 dollars, this is my research on this app. You can trust my research because I do intraday trading in stock market, so I am quite experienced trader.

                                        How it all begins
                                        - You get influenced by watching fake YouTubers and influencers showing how they earn 1000s of dollars per day by making a 1-2 minute trade, which is totally fake.
                                        - You download the app and see that it has a demo account with demo money.
                                        - You start trading with a demo account, and you see how easy you are winning the trades, you will start winning 7 out of 10 trades.
                                        - This will motivate you to try with your real money.
                                        - That's where the game starts when you start trading with real money, the chart starts manipulation, and you will start losing 7 out of 10 trades because the prices are manipulated.

                                        Check my other complaints and comments, I have already shared the proof of how olymptrade fraud chart manipulation works.
                                        Olymp Trade Customer Care's response, Apr 4, 2023
                                        Verified Support
                                        Hello, Mustafa Iyer.

                                        We are incredibly grateful for your honest feedback. We are glad that you have chosen Olymp Trade. We offer the finest trading conditions for users. We also provide free education for new traders.

                                        Regarding your question, according to our understanding, you have downloaded it many times. You need to do one more step which is to click on the app you have just downloaded. It will automatically install and open the app for you. If you have any questions, please, contact us in online chat, via e-mail [email protected] or on Facebook www.facebook.com/olymptradecom/ We will help you!

                                        Best regards, Olymp Trade team.
                                        Olymp Trade Customer Care's response, Apr 4, 2023
                                        Verified Support
                                        Hi, smmmm!

                                        Thank you for sharing your concerns with us. We ensure that you can continue trading safely with us! Olymp Trade has the legal right to offer its services to clients worldwide, as we have been doing for the last 9 years. The regulation you mentioned specifies that Forex trading with currency assets is not authorized in India.

                                        To stay in line with the RBI and continue trading in FTT and Forex modes freely, simply open deals with other assets, except currencies. You can use commodities, indices, cryptocurrencies, metals, and more. Alternatively, you can turn to other trading modes offered on the platform.

                                        Kindly note that you can view the history of quotes on our platform. To do this, please go to the ""Help"" section on the platform and select the ""Assets"" menu. After choosing the asset which you want to check, you can find the information of quotes under the ""Quotes History"" sub-menu. There, you can select the date and time of the quote which you would like to check. Also, we have an independent department in our company that works in such situations. If you do not agree with the results of the trades, then they will check them for you. Please send an e-mail to [email protected].

                                        Wish you productive trading!
                                        Best regards, Olymp Trade team.
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