Olymp Trade Complaints & Reviews

So here I was minding my own business again. I have not been trading for a few days, I had a nice little streak and I wanted to take a break while the getting is good, if you know what I mean. There are some certain assets that I got used to trading here, and I can be quite profitable in them. I made some profits and I left them in my account, and it was all normal the last time I was on the platform a few days ago. I wanted to trade again a bit, and the stock market was already closed, so I thought I would do a few Maha Jantar Index trades. I log into the platform, and I can't see my live account balance. It has been there all along on the upside corner on the right. Now it does not say anything. Did my money get lost? Where did it go? Did the platform do something to it? Why wasn't I notified??

Mar 21, 2023

Complaint marked as Resolved

I cannot believe how careless I was until I figured this out right here. I accidentally switched on the "Hidden Balance" setting the last time I was playing some of my settings. It's in the Settings -> Trading -> Accounts section. I switched it back off and it was all normal, my money was there, nothing even moved. Thank god, it was all my fault that led me to believe that something was wrong, and in the end, nothing was wrong with my money or with the platform afterall. I was so scared and nervous for a good 20 minutes. I am so glad that it is all there in the account, safe and sound.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 15, 2023

Verified Support

Hello, dear Nawab G.

Could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
In this communication way, we can understand fully the situation. We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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My User id is 86809543.From 15.12.2022 Its been over 3 months my account is still blocked and several times I have contacted on support but they keep saying internal investigation is going on n till date my account is not released.Please help me

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 15, 2023

Verified Support

Hello, Silvius Fernandes.

Thank you for contacting us. According to our understanding that your account is going through an investigation. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity.

Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups. If you do not agree with the decision, you can file a complaint to [protected]@olymptrade.com. They will review your case and give a final decision from the company.

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

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Silvius Fernandes's [Complaint's author] reply, Mar 16, 2023

Where should I file a complaint guide me

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It’s my second attempt to participate in the trading activity. The first one was a complete mess and fail to be honest. The broker I chose back then was basically a scam and I had no opportunity to gain profits whatsoever.
This time around I feel like it’s another story with olymp trade.
This company has robust regulation and overall looks very trustworthy. Trading-wise, so far it doesn’t raise issues too.
However, there is a slight inconvenience so to speak. Whenever I want to try trading stocks on the platform, they are always grayed out. At first I thought that it was due to insufficient funds, but I have enough money, plus Olymp allows me to trade stocks fractionally so I am a bit confused by the whole situation.

Mar 18, 2023

Complaint marked as Resolved

It’s all because of my inexperience on the forex market. I didn’t really know that the stock markets have their own working hours. Why should they really?=) Well, live and learn guys.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 15, 2023

Verified Support

Hello, Hasin Bajaj.

Thanks for taking the time to share your thoughts and feedback with us. We believe that now you already have the experience you can make a good choice for trading. We are also glad you chose Olymp Trade for this time.

The stock would be grey when the stock market is closed. You can wait until the market opens again. You can see when the market is on when you click on the wanted stock.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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My account has been suspended for no reason and lies are invented I advise you, but stay away from them, they are liars who do not want anyone to profit They just want to steal your money I want to take my money from them. Is there any help? I am very tired of that money and I need it Please how do I get my money from them4500$

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Olymp Trade Customer Care

Mar 13, 2023

Verified Support

Hello, Ahmad0A.

It is a pity that you made that conclusion. Olymp Trade is well-known as a reliable broker. Your response is very concerning to us. If you do not agree with the decision, you can file a complaint to [protected]@olymptrade.com. They will review your case and give a final decision from the company.

Best regards, Olymp Trade team.

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Despite talking with the agents in email the problem wasn't solved . kindly look into this matter asap. Request number- [protected]
phone number - +91 [protected]
payment tnxID -FMPIB[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 13, 2023

Verified Support

Hi, Praveen9968.

Thank you for letting us know about the pending. To solve it, please leave us with your ID account. With it, we can investigate the case and contact you with comprehensive support.

Best regards, Olymp Trade team.

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Registered and opened an account for myself at this broker. It's my first broker to be frankly, and I don't want to deal with the demo accounts or whatever, so I just opened a live account right away. Well, allright. The platform is here. It looks fine, the broker looks safe with good deposit and withdrawal conditions and all that. The assets are here, I can see them on the list. So many things I can trade. It is good. The indicators are there, the buy and the sell buttons are here. Very good. Nothing surprising.

Well. The charts don't move? I see the prices change on the right hand side when I select an asset, but nothing happens on the chart. I fiddle with it like 30 minutes. I can zoom in, I can zoom out. Nothing changes. And it is the same with all the assets. I believe it is broken.

Mar 17, 2023

Complaint marked as Resolved

For the life of me, I couldn't be more stupid. Okay. I was looking at the charts on a 1-month time frame. That's why they weren't dynamic. In the middle of the screen you can actually change the timeframe you would like the look at the assets on. There's tons of options. I found the optimal one for me and charts suddenly became dynamic as they should be. Allright. It's time to do the proper work right now and try to make as much profit as possible from these markets.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 13, 2023

Verified Support

Hello, Sualman Fairos.

Thanks so much for your positive feedback and good vibes the first time trying Olymp Trade. Olymp Trade is a modern broker, who strives to provide the finest trading conditions for users.

Regarding your concern, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Mar 20, 2023

Verified Support

Hello, dear Sualman Fairos.

Thank you for writing back to us and marking it as “resolved”. We are so grateful that you have seen the error. Now you have all that sorted out, you can start with your trading strategy right this time. We wish you a lot of success.

Best regards, Olymp Trade team.

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My deposit transaction is showing failed, but my amount is deducted from my account. Refund my amount to my bank account, please. My UPI Id is anant.[protected]@paytm. Its been more than 72 hours, and customer care is totally non-responsive. My money is stuck, and all they do is keep sending me a mail that they will respond within four hours whereas its been more than 72 hours and not a single damn one of them has responded to my mails. This is my goddamn hard earned money and you are playing with a person's financial well being. Enough is enough. Return my goddamn money. I need it for my household chores.
Upi reference number:[protected]
Paid at 7:55pm, 07 March 2023
Paid to Nexus Enterprises (UPI id - [protected]@equitas
Paid by Anant Varma (UPI id - anant.[protected]@paytm)
Request number - [protected]
These are the screenshots-

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Apr 22, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2023

Olymp Trade Customer Care's response Hello, dear Anantv.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to solve the case for you now. To do so, please provide us with your ID account. With it, we can make a whole investigation. When we are done from our end, we can contact you with comprehensive support.

We are waiting for your response.
Best regards, Olymp Trade team.

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Olymp trade is a notorious broker in the forex industry. I heard about this company a long time ago for the first time. and back then it seemed to me too professional for my trading background.
The proprietary platform looked so complicated compared to a simple metatrader.
Right now though, I registered an account and try myself on a demo account. and one issue came up. Everytime I open an order in forex mode, the next time I open the platform my order is gone. I thought that the expiration time only works in FTT. How come this happens in forex mode?

Mar 10, 2023

Complaint marked as Resolved

I should have guessed that trading with fixed amounts does imply the fixed profits/losses. Sorry for bothering the client support team of olymp trade.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 10, 2023

Verified Support

Hello, Vishnu Rampersad.

Thank you for writing to us. Olymp Trade is a modern trading platform. We understand that trading can be complicated. That is why we strive to make it simple, transparent, and efficient. You just need a little time to spend on the platform. You can get used to it in no time.

Regarding your concern, we think you hit the stop-out. It is a service for automatically closing a losing trade, thereby protecting the trader's balance from a negative value. The Stop Out level shows the amount of investment that shouldn't be in the loss from the deal to remain active and not automatically closed.

For most assets, Stop Out equals 0%, meaning that the deal is automatically closed when the losses reach 100% of the investment. However, there are assets (for example, stocks, cryptocurrencies, and indexes), where Stop Out is at 50%. In this case, if the trade loses 50% of the investment, the trade will be forcibly closed. You can find out the relevant information about the Stop Out level for every instrument in the Trading Conditions section.

Best regards, Olymp Trade team.

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Allright. I registered here to try out this hype of exciting and unique trading experience, right? Tons of assets, they said. Unlimited and non-stop trading, they said.

So I log on to this platform on a Saturday night, to make some profits, you know. But all I see is a huge list with unavailable assets. All I can trade is something called the Quickler, Moonch Index, Maha Jantar Index, some cryptos and a few Composite Indexes that don't even move significantly. What's the problem here? Why isn't the liquidity here, where are all the assets and why can't I trade the Copper, the S&P Index, or buy Coca-Cola shares or whatever?

Mar 15, 2023

Complaint marked as Resolved

Allright. It is actually my bad. I did a bit of research, and, even though they are CFD contracts on stocks, they are not traded on the weekends. I thought I was going to be able to do it like the quickler, or the other indexes or maybe crypto, but the majority of the markets don't work on Saturdays and Sundays. Guess I'll trade the DAX, CADJPY or the Apple shares on Tuesdays from now on.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 9, 2023

Verified Support

Greetings, Suresh Loyal.

Thank you for the review. Olymp Trade is a modern broker, who strives to provide the finest trading conditions for users.

Regarding your concern, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Mar 20, 2023

Verified Support

Hi, dear Suresh Loyal.

We are glad that you have planned things out. Every asset would have its schedule. We believe that this attitude will bring you success.

Best regards, Olymp Trade team.

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Address: The services on the Website are provided by Aollikus Limited, a licensed financial dealer, company number: 40131, registered address: 1276, Govant Bui

In my 3 trades, there is manipulation or glitch that made me lose 64.12+52.7(profit) resolve my problem it spiked up just lose the trade resolve soon...

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Address: NAME : LENINVANAN AC no : 110062482635 IFSC. : CNRB0001004 Olym AC : 95930839

UPI payment is failed but amount was deducted my account

Please refund my amount owne acount

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Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 9, 2023

Verified Support

Hi, [protected]@gmail.com.

Please leave us your ID account so that we can check the case and give you feedback. Thanks for letting us know about this.

Best regards, Olymp Trade team.

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I really dig the different trading modes that the broker provides to its customers. Fixed time and forex modes are very unsimilar in terms of the whole approach. This way I always keep myself on my toes.
Although I must confess that it’s hard to do both trading styles simultaneously. Mostly because they require different analytical techniques.

Heard a lot about the Stock price trading mode and its advantages over other modes, but didn’t find anything with this name on the platform. Did olymp trade remove this mode or what? I had big expectations about it.

Mar 10, 2023

Complaint marked as Resolved

I didn’t know that in the platform it is called different. hanks to olymp support for clearing the things out.

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Olymp Trade Customer Care

Mar 9, 2023

Verified Support

Hello, Aditya Murty.

Thank you for writing to us. Olymp Trade offers 3 different trading modes. They are Fixed Time Trade, Forex, and Stock. Every mode requires a certain trading strategy and analysis.

Regarding your question, you can easily find Stock trade next to Fixed Time Trade and Forex on the platform. Under the tab Asset, there are 3 tabs. Fixed Time Trade, Forex, and Stock. You can find the Stock trading mode here.

Hope we clarified your question.
Best regards, Olymp Trade team.

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Address: Jaipur, Rajasthan, India

My money got debited from bank account but the money did not added to olymp trade.

It is showing payment failed and got a notifications that my payment is declined.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 8, 2023

Verified Support

Hello, Priyanshu Kumar Patel.

Thank you for letting us know about this. Kindly leave us your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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I already know that I will trade on this platform because I like this product very much. I keep learning to trade despite some health issues, but trading makes my brain work intensively and I feel better. It’s not just another way to earn money but it’s also an essential cure for me.
So, I generally appreciate the platform, but I don’t see stocks. I like to trade stocks. Could you be so kind and tell me where they are? I’d be grateful.

Mar 18, 2023

Complaint marked as Resolved

Who knew I had to be more attentive on this matter... Big thanks to those who explained me that for trading stock there is a separated, convenient mode. I presume, the next time I'd better devote more time researching company's conditions before being outraged and putting silly questions down.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 8, 2023

Verified Support

Hello, Naval Vaidya.

It is great that you are interested in trading at Olymp Trade. We are more than happy to know that even though your health is not good right now, you find time to practice your trading skill. We believe that this attitude will bring you success.

Regarding your question, you can find stocks in both Fixed Time Trade and Forex. To find a stock that you want to trade, you can go to the stock list. There is a sliding tab under the trading mode. You can slide from left to right to find the tab called “Stocks”. Here are the lists of stocks in that trading mode.

Hope we clarify your question.
Best regards, Olymp Trade team.

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So my friends have been telling me that you win 82% of the rupees you put in initially, and then even more down the line.

Sounds reasonable, doesn't it? Yeah. So I open up an account. Platform works quite well, ain't nothing wrong with it, I put in some money and get ready to rock and roll. Just like I always do.

I do a few trades with a little something on the line, you know, just to get my toes wet into this platform. I don't do all-ins quite a lot, a risk-averse trader here.

Somehow platform asks me to pick the time length of my trade, I say aight, lets do a minute. Lost all the amount. I did a 10 minute trade, I be watching the trade go down, and it offers the option to close down the trade with a loss of 70-80%. What? The index did not go down a whole 90% in a few minutes, so why do I lose all my rupees that I put in the trade?

I shook my head and carried on. Won a few trades with actually a whopping 82% profit. What? It's crazy.

I can't wrap my head around it, markets do not work that way you know. Something must be wrong with how this platform works.

Mar 15, 2023

Complaint marked as Resolved

Something must be wrong with how my brain works honestly. I didn’t get used to the fixed-time trading and started to trade. The results were predictable. I embarrassed myself. Sorry.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2023

Olymp Trade Customer Care's response Greetings, Mavenar Husnirat.

Thank you for writing to us. We are glad that you have mentioned this to us. We understand that you may have difficulty differentiating between FFT and Forex. We will explain them to you.

For FTT, Fixed Time Trades (Fixed Time, FTT) is one of the trading modes available on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in currency, stock, and other asset prices. You will profit from an up/down trade if the asset price gets at least 1 point higher/lower than the opening price by the trade expiration time. You will profit up to 82%. Otherwise, you will lose the all trade.

On the other hand, A Forex trader needs to predict how the price of a selected asset will change. In addition, the profit on the trade depends not only on the invested amount but also on how much the price of the asset rises or falls.

Hope this clarified your question. If you have any further questions, do not hesitate to contact us.
Best regards, Olymp Trade team.

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Website: Olymptraid

I have paid rupees 770 to olymp trade through upi qr and the transaction status is showing as failed the money has been debited from my bank account. When i reach bank account services they said that the money has successfully transferred to the merchant Bank account.
Please find a way to get my money back.
Olymp trade user id: 94088211
Request number: [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 6, 2023

Verified Support

Hello, [protected]@123.

Thank you for letting us know about this pending. Currently, we are having difficulty with UPI. And we can help you to sort it out. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

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Address: V N. Purav Marg Govandi, chembur, Mumbai, 400088

Hello sir
My name is Kunal Lende
My olymp user id is 42943417
I have deposited INR 700rs in my olymp account. the transaction is successful in 22 February and money is deducted from my bank account but my money is not credited and it took more than a week to my olymp live account yet . Please help me
My deposit request number is[protected]

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Olymp Trade Customer Care

Mar 6, 2023

Verified Support

Greeting, Kunal_2000.

Thank you for bringing this to our attention. Right now, we are having difficulty with UPI. And we can solve the case. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

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Website: Olymptraid

I have deposited money to olymp trade account and the money was debited successfully from my bank account. But while looking on the olymp trade account the transaction is shown as failed. I don't know what is happening. I also submitted the option "i have paid" .
Still it's showing failed. I don't know where my money is gone.
Its 770 rupees .

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 6, 2023

Verified Support

Hi, [protected]@123.

We have acknowledged your case. And we can help you to sort it out. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

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This broker is a really good one. It has many benefits. I like trading platform in general, but there are some points I would discuss.
So I think it would be nice to have some design launch at first time you use it. I don't like the colour scheme. All these dark colours look fancy, but I think it is hard for eyes to trade this way for hours, a bit tough.
All other services are great, but I would love to change colour scheme really.

Mar 7, 2023

Complaint marked as Resolved

Sorry to disturb you but I have already change the color scheme on my own.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Mar 3, 2023

Verified Support

Hello, Sahil Dayal.

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our traders. Olymp Trade strive to provide the best trading conditions for clients.

Olymp Trade pay attention to every detail including tabs, button, charts, … We even offer different themes. You can choose the bright theme if you do not like light theme. To do so, please go to Profile – Setting – Apprearance – Color Theme. There are 4 color themes to choose from.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Mar 8, 2023

Verified Support

Hi, Sahil Dayal.

It is great that you can switch to the color theme. We are glad that we have been helpful. Wish you a lot of success!

Best regards, Olymp Trade team.

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I noticed that different financial instruments have different point values.

I will write in more detail now.

When I open a trade in one of the financial instruments, I see that the price changes by a certain number of pips. For example, I opened a buy trade and the price changed by +100 pips. I see that I get profit. For example 20 dollars.
If I open the same deal on another financial instrument and the price also changes by +100 pips, the profit may be different. Sometimes more sometimes less.
Is this normal or is it a failure? What should I do to make it the same?

Mar 4, 2023

Complaint marked as Resolved

Shame on my inattentiveness to such apparent things actually. I thought that I am completely warmed up for trading, but I gotta work on focus more thoroughly. Thanks to OlympTrade for clarifying me this thing, these guys are perhaps have an envious patience to answer such silly questions.

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Olymp Trade Customer Care

Mar 1, 2023

Verified Support

Hello, Rishu Ahuja.

We believe you are mentioning the payout percentage. We are glad that you have that question for us. It depends on whether you are talking about Fixed Time Trade or Forex.

In FTT, You can find the rate of return that you can get for profitable trade in the trade conditions menu. It means that if you have invested $10 with an 80% profitability, your profit for a correct forecast will be $8. Each asset will have different payout ratios. To find it, please open the asset menu to find out which one has the highest profitability. The menu has all the instruments you can trade on.

In Forex, the trade result consists of the difference between the opening price and the closing price of the asset. In long trading, the trader earns a profit from the price’s growth. Short trading is the opposite, with the profit earned from lowering the price.

Hope we answered your question.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Mar 6, 2023

Verified Support

Hi, Rishu Ahuja.

We are glad that you get the idea now. It is pleasing to support a customer with any question that occurs. If you need more time on trading, we suggest you use the demo account. A demo account is a good place for practicing and getting to know trading with 0 costs. We hope it is useful for you.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 24

Where did my money go

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After completing verification its again saying account is blocked

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Grayed stocks

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Fraud and fraud

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Money not added after payment

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Nothing moves????

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My deposit transaction is showing failed, but my amount is deducted from my account. Refund my amount to my bank account..

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Orders disappear

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Some assets are just not tradable

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Manipulation in trade

UPI payment is failed but amount was deducted my account

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Where is the mode?

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Money got debited from account but showing payment failed in olymp trade

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I dont see stocks

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Why do I lose the whole amount?

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Failed payment in UPI QR But amount deducted from bank and I want the refund.

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Amount not credited to Olymp Account

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Deposited money not credited on bank account or olymp trade account.

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Is it okay for eyes?

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Different point values

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