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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Feb 14, 2026

Complaints 1562

Resolved

1149

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413

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Olymp Trade reviews & complaints page 26

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My first couple of weeks of experience with trading and especially Olymp trade has been very exciting.
And actually I’m glad that I started with Olymp trade because the platform is way better than Metatrader. I tried MT on a demo a bit and compared to Olymp platform it is so bland.
Olymp custom platform, on the contrary, is so pretty and vibrant. I feel like it would be very valuable when you use it for several hours a day on a regular basis.

I want to address one issue that I am facing all the time. For some reason I can’t trade on the platform during the weekends anything really. Anything but the cryptos I believe. I guess it’s some kind of a bug in the platform I don’t know. Would like to get the answer from the company.

Feb 17, 2023

Complaint marked as Resolved

Oh man, way more to learn. I thought exchanges work on weekends also. Need to learn more asap

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 13, 2023

Verified Support

Greetings, Ajeet Mital.

Thank you for the review. It is always a pleasure to see such positive feedback. Olymp Trade is a modern broker, who strives to provide the finest trading conditions for users. We have paid a lot of attention to the platform.

Thanks for the good question. On weekends the stock market is closed. Most of the assets will become available only from Monday.

However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Feb 22, 2023

Verified Support

Hi, Ajeet Mital.

It is great to see that you are eager to learn more about assets that work on weekends. Now you have more opportunities and weekends can’t hold it back from you.

Wish you a lot of success!
Best regards, Olymp Trade team.

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Website: Olymp trade

My account is blocked 5 months ago due to 1.4 of our AML/KYC policy non treading behaviour, I uploaded all the documents but my account is still blocked.
My user ID is 91348642.
And emai is [protected]@gmail.com
Please help me

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 10, 2023

Verified Support

Hello, dear [protected]@gmail.com.

Thank you for letting us know about this. We have passed your ID account to our specialist. They would check and provide you with comprehensive support.

Best regards, Olymp Trade team.

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Address: James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

I want to make this clear that I have paid my 2000 rupees to the UPI ID named through the QR scanner option in Olymp Trade
ONEENTE99.[protected]@CMSIDFC
The screenshots are attached below and my trader ID is
95683960
and the request number for the deposit is [protected]

This is their Website: http://olymptrade.com/

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 10, 2023

Verified Support

Greetings, Daya0912.

Thank you for writing to us. We have passed your ID account to our financial specialists. They are checking from their side. They will contact you with comprehensive support.

Best regards, Olymp Trade team.

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Address: First Floor, First St. Vincent Bank Ltd Building, P.O. Box 1574, James Street, Kingstown, St. Vincent & the Grenadines,

Website: olymptrade.com/platform

I deposited 2000 rupees with the QR code provided in their portal and I got hold of this UPI ID which is ONEENTE99.[protected]@CMSIDFC and I have not received the funds into my account and it says failed please do the needful the request number is [protected],
My email is [protected]@yahoo.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 10, 2023

Verified Support

Hello, Daya0912.

Thank you for letting us know about this pending. We would like to solve it for you. To do so, please provide in the comment section with your ID account. With it, we can track the pending and contact you for more detail.

Best regards, Olymp Trade team.

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When I was just minding my own business, browsing for some assets to trade, they displayed me a suggested forecast in an asset called Quickler, it said I could have bought it to sell it later for a profit of some sorts. Allright. It was before the US markets' open so I thought this is a company that is getting ready to release its earnings reports or something like that and we're expecting positive news.

I buy the asset on the platform, and my position automatically closes up within seconds! I made some money on it but I thought I had closed the position on my own mistakenly. So I try it again, and it closes again within seconds! I don't know what's wrong with that, it is the first time I try it, and I don't know what seems to be the problem. Maybe I just stick to forex products.

Feb 9, 2023

Complaint marked as Resolved

Oh, that was totally my mistake in this case. I am so sorry for bothering broker's representatives to resolve such trifles. Next time I promise, I'll be twice more attentive and examine all information thoroughly. I guess everything is because I was too indolent to explore company's conditions, lol.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 8, 2023

Verified Support

Hello, dear Hassan Chohan.

Thank you for writing to us. We are glad that you made a question for us. Regarding your case, this is because you are using Quickler assets.

Quickler is a unique digital trading instrument designed to be an ideal option for fast-paced trading. Quickler trades are only seconds in duration, which makes for a dynamic and exciting experience. Price movement is based on a probabilistic mathematical model that assesses the quote and changes depending on the volatility coefficient averaged for the past price history. The instrument derives its pricing from a broad list of tokenized instruments listed on the platform and performs the function of a broad market volatility index.

For Quickler, all trades would be close automatically after 5 seconds. If you want to close the trade on your demand, you can choose Forex trading mode.

Best regards, Olymp Trade team.

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It was a payment of INR 50, 000 made by phonepe. Money was deducted from my account but not reflected in my olymp account.
Kindly make it reflect faster.
Email ID: [protected]@gmail.com
User ID: 79878460

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 8, 2023

Verified Support

Hello, ARJUN TOMAR.

Thank you for writing to us. We have passed your ID account to the financial department. They will check and contact you shortly.

Best regards, Olymp Trade team.

ARJUN TOMAR's [Complaint's author] reply, Feb 10, 2023

Kindly reflect my money. I need money very urgently.
It's been more than 3 days

D

Daya0912

Feb 8, 2023

I did not recieve my funds either please help

Olymp Trade Customer Care's response, Feb 10, 2023

Verified Support

Hi, Daya0912.

Thank you for writing to us. Could you please tell us what exactly happened? If you have specific questions, please kindly send it to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/

We will be very grateful for the update on your issue.
Best regards, Olymp Trade team.

A

ARJUN TOMAR

Feb 9, 2023

It's been more than 48 hours, kindly reflect my INR 50, 000 as soon as possible.

Olymp Trade Customer Care's response, Feb 10, 2023

Verified Support

Hi ARJUN TOMAR,

Thank you for writing to us. We have acknowledged your case. According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

We wish to speed up this process for you, however, there are international rules for conducting transactions. So we have no choice but to ask you to wait for 30 days.

Best regards, Olymp Trade team.

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I have recently updated two-factor authentication by the google authenticator app and unknowingly I have uninstalled the app I have lost the backup code and there is no way I can log in to my account. So please help me with this issue as there is an email address and I have tried to recover my account. The website of Olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two-factor authentication

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 8, 2023

Verified Support

Hi, dear Jesukumars.

Thank you for writing to us. Regarding your request, you can change your two-factor authentication by contacting our team support. You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com, or in
our group facebook.com/olymptradecom/

We would help you to solve the case.
Best regards, Olymp Trade team.

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I deposited money on feb 1st of Rs.4400 but it doesn't credited in olymptrade account.
It shows your account was blocked. I contacted support team about that but they say there's is no real money.I want my money refund into my bank account.if it resolved, I definitely go to court.
My user id is 96340565
My request I'd no is [protected]
Upi transaction no is[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 10, 2023

Verified Support

Hello, Jayapal Veerabathiran.

Thank you for writing to us. We are writing for you to let you know that we have passed your ID account and your case to our specialists. They will check your account and the deposit from their end. And they will contact you shortly.

Best regards, Olymp Trade team.

Jayapal Veerabathiran's [Complaint's author] reply, Feb 11, 2023

But they still not contact me I want my money back

Olymp Trade Customer Care's response, Feb 14, 2023

Verified Support

Hi, Jayapal Veerabathiran.

Thank you for writing back to us. We have contacted you. However, if you believe that you have not been reached, please contact us for more details. You can contact us:
- via e-mail [email protected]
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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All verification is done successfully but again when I try to login its saying your account is blocked please contact support. What should I do now?

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 8, 2023

Verified Support

Hi, dear Silvius Fernandes.

Thanks for reaching out! You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Address: Name :Leninvanan AC no : 110062482635 IFSC : CNRB0003613

Hello myself Leninvanan Rs 1500 is deducted from account through IMPS to cake Island trade olymp trade on 30rd November 2022...it iz not credited into my olymp trade or it is refunded back to my account...plzz refund my money Rs 1500 plzzz...Till now it iz not resolved my account id 95930839

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 6, 2023

Verified Support

Hello, [protected]@gmail.com.

Thank you for letting us know about this. We are writing to you to let you know that we have passed your ID account and the details of your case to the financial department. They are checking on their side and will contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

F

[email protected]

Feb 9, 2023

Still didn't receive my money 😞

Olymp Trade Customer Care's response, Feb 9, 2023

Verified Support

Hello, [email protected]

We are sorry that it causes you negative feeling. We have sent you an email for an update on this case. Kindly check your email. We wish to speed up this process for you, however, there are international rules for conducting transactions.

Best regards, Olymp Trade team.

F

[email protected]

Feb 16, 2023

Still didn't receive my money 😞

Olymp Trade Customer Care's response, Feb 17, 2023

Verified Support

Hi, dear [email protected].

Thank you for writing to us. Right now, we can only ask you to wait. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions

Hope you understand.
Best regards, Olymp Trade team.

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Address: India

Thursday 02 feb i saw an ad in instagram and approached them where i invested 1900 and they said theu will invest and give me 10 times back in 50 mins
I trusted them and did upi with that money. Profit was 84000 so for that they asked me to pay gst commission bank transfer charges crypto charges
In the last 3 days i paid them over 8 lakh rupees and still askinv me to pay so that they can release my funds
I invested my complete savings and now i m no where i am been blocked by them on whatsapp and no response in instagram
Screenshot has all the transcation proof please help me as not only me they are fooling lot of other individuals too
And in the screenshot all the trade is with olymp trade

₹ 1, 900
₹ 12, 500
₹ 69, 000
₹ 69, 000
₹ 27, 300
₹ 81, 000
₹ 81, 000
₹ 95, 220
₹ 95, 500
₹ 1, 00, 000
₹ 1, 00, 000
₹ 1, 00, 000

Olymp Trade customer support has been notified about the posted complaint.

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S

Sumi varms

Feb 8, 2023

team any update on this ?

Olymp Trade Customer Care's response, Feb 21, 2023

Verified Support

Hello, Sumi Varms.

We are sorry for the late response. Currently, we are not sure we understand your situation right now. We suspect it could be related to a scam, which takes our name. Could you please tell us what exactly happened, what caused such an experience? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Olymp Trade — I made a deposit, money got deducted from my bank, but the payment status is showing failed.
USER ID[protected]
Request Number - [protected]...

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Thursday 02 feb i saw an ad in instagram and approached them where i invested 1900 and they said theu will invest and give me 10 times back in 50 mins
I trusted them and did upi with that money. Profit was 84000 so for that they asked me to pay gst commission bank transfer charges crypto charges
In the last 3 days i paid them over 8 lakh rupees and still askinv me to pay so that they can release my funds
I invested my complete savings and now i m no where i am been blocked by them on whatsapp and no response in instagram
Screenshot has all the transcation proof please help me as not only me they are fooling lot of other individuals too
And in the screenshot all the trade is with olymp trade

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 22, 2023

Verified Support

Greeting, Sumi Varms.

We are sorry for the late response. Unfortunately, we are not sure we understand the whole case right now. But we would like to cooperate with you to find this Instagram account. We suspect it could be related to a scam, which takes our name. Could you please tell us what exactly happened, what caused such an experience? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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I still don't understand why the company needs my passport information. Don't get me wrong, I'm not trying to deceive anyone or cause a scene. I just want to understand. Why does the broker need my passport information?
I promise not to do anything illegal. And I will also use my bank card to deposit and withdraw funds from the account. It is in my name, so it will be possible to trace who the money is sent to.
In addition, I will be trading on my laptop, so there will be no problems. Is it impossible to do without passport details?

Feb 9, 2023

Complaint marked as Resolved

Ok, I got it. Turned out it is a common procedure for broker and it is required to verify identity due to KYC procedure. Well, should've know that.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 6, 2023

Verified Support

Hi, dear Nimbleman.

Thank you for writing to us. We are glad that you asked this question. This is also a common question for the verification process. Financial services regulators require brokers to verify their clients. Verification helps to ensure that the trader is of legal age, acts as an owner of the Olymp Trade account, and that the funds in the account are legal.

Traders provide personal information for verification including ID, selfie, payment method details, and documents confirming the source of funds.

This data is stored following strict security requirements and is only used for verification purposes. So you do not have to worry that your personal information would be leaked out.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Feb 9, 2023

Verified Support

Hello, dear Nimbleman.

Thank you for writing back to us. We are glad to answer the question for you. This is also a common procedure among brokers. You can follow the instruction without many difficulties.

Best regards, Olymp Trade team.

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I understand it takes 48 hours to verify, but then it should be showing "pending" as it's status right? It is showing failed and money got deducted from bank.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 6, 2023

Verified Support

Hello, Pratik Choudhuri.

Thank you for letting us know about the case. We would like to solve the case for you. To do so, we need your ID account. So that we can track the pending and contact you for support.

Waiting for your response!
Best regards, Olymp Trade team.

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Hi sir,
Below are the related pictures of the topic. I made the deposit and the error came up when I filled in the UPI reference number. Please solve the same as soon as possible.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 6, 2023

Verified Support

Hi, dear Sagar Makar.

Thank you for writing to us. Kindly include your ID account in the comment section. So that we can provide you with comprehensive support.

Waiting for your comment.
Best regards, Olymp Trade team.

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I joined the platform about two weeks ago. I started to explore this platform with great interest because it was absolutely news experience for me. Before I stumbled occasionally on your platform I had known nothing about fixed-time trading and its great potential.
Fixed-time trading fits my trading preferences and even my lifestyle. Dynamic trading is what I can do on small timeframes no matter where the trend goes.
Nevertheless, I need price levels. They are marked by horizontal lines, you know. But I have a problem with placing them at the right points. Tell me how I can place them accurately?

Feb 8, 2023

Complaint marked as Resolved

Oh, that was completely my mistake. I should have sorted out this situation on my own without any disturbance of broker's representatives. Big thanks for you for clarifying me this moment. I wish I'd be more independent next time =)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 7, 2023

Verified Support

Hello, Bhagwandas Sutaria.

Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring more benefits and create a modern trading environment for users. We are glad that you enjoy Fix Time Trade. We believe that there are plenty of interesting things to discover about this trading mode.

Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

Hope this clarified your question.
Best regards, Olymp Trade team.

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Address: Kingtown

Its been a 15 days but my problem is not solved please refund my money to my account my
upi id is -[protected]@paytm
Olymp user id[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 7, 2023

Verified Support

Hello, [protected]@gmail.com.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please include your ID account in the comment section. So we can use it to track the pending and then contact you with support.

Best regards, Olymp Trade team.

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Address: Washington

Its been a 20 days My deposit transaction is showing failed but my money is deducted from my bank account please refund my money to my bank account
My olymp user id[protected]
Upi id - [protected]@paytm

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 7, 2023

Verified Support

Hello, [protected]@gmail.com.

Thank you for writing to us. We have acknowledged the case. We would like to solve the pending soon. To do so, please include your ID account in the comment section. So we can use it to track the pending and then contact you with support.

Best regards, Olymp Trade team.

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Amount not credited into my account.
It's already more than 48 hours.
No response from your side.
Look into this matter.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Feb 7, 2023

Verified Support

Hi, dear Rohit001133.

Thank you for letting us know about this. We can solve the pending for you once you leave us your ID account. With it, we can track the pending and let you know the update.

Best regards, Olymp Trade team.

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