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Olymp Trade Complaints & Reviews

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Updated: Oct 26, 2025
Complaints 1552
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Olymp Trade reviews & complaints page 28

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V
Vishaljhaa
Jan 11, 2023
Feb 13, 2023
This thread was updated on Feb 13, 2023
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I paid 1500 rs and in the transaction history it says failed i haven't received money.
Here are the photos.
+2 photos
Olymp Trade customer support has been notified about the posted complaint.
Hello, Vishaljhaa.

Thank you for letting us know about this case. Recently, we have had a technical difficulty with UPI. But we can solve the pending for you. To do so, please provide us with your ID account. So that we can track the pending and later contact you for an update.

Best regards, Olymp Trade team.
Vishaljhaa's [Complaint's author] reply, Jan 14, 2023
93092595

This is my Olymptrade account id
Olymp Trade Customer Care's response, Jan 16, 2023
Verified Support
Hello, Vishaljhaa.

Thank you for replying to us. We have passed your information on to our financial specialist. They are working on their side. They will contact you real soon.

Best regards, Olymp Trade team.
Vishaljhaa's [Complaint's author] reply, Jan 18, 2023
My issue is still not solved!
So what... now my responses will be ignored?
Gotta say I've never seen so worthless customer care.
Olymp Trade Customer Care's response, Feb 1, 2023
Verified Support
Hello, Vishaljhaa .

According to our understanding, there was a technical failure when making your deposit, so it was not processed.

We strive to speed up this process for you but there are international rules for conducting transactions. So we have to ask you to wait. It’s a pity that it caused you negative emotions.

Best regards, Olymp Trade team.
So till when will I receive the refund?
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    J
    Jyotishman talukdar
    from Guwahati, Assam
    Jan 11, 2023
    Jan 13, 2023
    This thread was updated on Jan 13, 2023
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    I'm just tired of trying everyday.. Since 28 december i've been trying to get my money back.. On 28 december at 6:31 pm i deposited 3000inr and after 20 hours it showed failed in transaction history.. Then i tried hundreds of times to get in touch with the consumer support team. They asked me to do a same process and click on i've paid option as i paid through upi qr... Then again they said to wait for 48 hours.. But that also showed failed... Again i tried to contact their support team.. But that is something stupid bot giving the same messages everytime.. Again i registered complaint here.. And i got reply after waiting 5 days.. They said they will check and email me.. And there is also a bot which just asking me to wait... They said to check the information they need 5 days.. Its been a week no response is made.. I'm just helpless and trying again and again to get my 3000 back.. Its a lot for me please try to understand.. I'm a student and that was all savings i had... Please give my money back.. Please.. I will add the screenshot of payment. Transaction id.. Emails everything. Please help me
    My olymp trade id is 96340654
    +6 photos
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Jan 13, 2023
    Olymp Trade Customer Care's response
    Hello, Jyotishman Talukdar.

    We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We are writing to you to let you know that we have passed your ID account to our financial specialists. Your case will be reviewed and investigated. After we check from our end, we will contact you with an update and comprehensive support.

    Kindly be patient with us.
    Best regards, Olymp Trade team.
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      K
      Kalkin_Halder
      Jan 11, 2023
      Jan 11, 2023
      This thread was updated on Jan 11, 2023
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      Resolved

      I just want to state that trading here is pretty acceptable. However, I heard that this broker offers an impressive number of trading modes that are quite different. I tried to open an account but I couldn't find any "switcher" of these modes.
      It seems ot me that the broker should place th information about switching modes in bold in the main page of the website! It's pretty confusing and I don't really know how I can find this swithcer and try something new out.
      Jan 12, 2023
      Complaint marked as Resolved 
      OMG, I feel so awkward after the Olymp Trade client support explained to me where I was wrong. What can I add to this? I will be more vigilant and I think I need to take time and explore trading platform properly.
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Kalkin_Halder.

      Thank you for the review; we appreciate your kind words. We are glad that you have a question for us. We offer Fixed Time Trades, Forex, and Stocks. To switch from one to another trading mode, please look at the Asset tab. Under this tab, there are 3 trading modes: Fixed Time, Forex, and Stocks. You can click on the trading mode you want and choose from the list the asset you want to trade with.

      Hope this clarified your question.
      Best regards, Olymp Trade team.
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        S
        Siddharth khara
        Jan 10, 2023
        Jan 12, 2023
        This thread was updated on Jan 12, 2023
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        My account blocked since 6 month and I have completed my verification and submit all documents related my kyc and payments

        Address: Jaipur Rajasthan

        Hello sir my account block since 6 month. And I continually write email to
        Financial-securityOlymptrade.com
        And they are writing me same message that they are investigating but it's 6 month completed but my account doesn't active. I need my diposit money refunded. I am facing financial problems.
        I want ask you that why you take too much time if I have all documents sent you.
        I need my money back by my payment...
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        ImranAnsari90
        Jan 10, 2023
        Jan 10, 2023
        This thread was updated on Jan 10, 2023
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        I had made a deposit of Rupees 24340 through UPI QR on 1st December 2022 but the amount was neither credited to my olymp trade account nor it got refunded yet to my bank account. I made a complaint through mail to olymp trade and they had given a deadline of 30 days from the day of deposit to get refund the amount to my bank account but yet the amount is not refunded, its been 40 days now. They keep on telling that they are investigating but they are doiing nothing even after i had shared my bank statement they asked from the date of deposit till 9th janaury 2023 but still my amount is not refunded.
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, ImranAnsari90.

        We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please include your ID account in the comment section below. So that we can check your account and investigate the pending. After that, we can contact you for an update and support.

        We are waiting for your response!
        Best regards, Olymp Trade team.
        Lalit Jhawar's reply, Jan 18, 2023
        I am also facing similar issue, their team is worthless and not able to provide any solution yet
        Olymp Trade Customer Care's response, Feb 1, 2023
        Verified Support
        Hi, ImranAnsari90.

        Thank you for writing to us. As we mention previously, we need to be provided with your ID account. Without it, we cannot check the pending for you.

        To find the ID account, please go to your profile. You should find the ID account under your profile picture.

        Best regards, Olymp Trade team.
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          N
          nik\'
          Jan 8, 2023
          Jan 9, 2023
          This thread was updated on Jan 9, 2023
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          Address: Rani sati transport telghani nakka, Ganj bans tall

          I have lost my phone having google authentication now i cannot login to my acoount i dont have recovery codes. my acoount is [protected]@gmail.com
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Nik'.

          Thank you for writing to us. We ask for your ID account. So that we can help you to log in to your account again. Please provide us with your details in the comment section.

          Waiting for your reply.
          Best regards, Olymp Trade team.
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            E
            Eternals
            Jan 7, 2023
            Jan 9, 2023
            This thread was updated on Jan 9, 2023
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            Address: Bhele plot ,shahab gulshan colony ,in front of IG banglow,near NCC canteen camp amravati, Bhele plot ,shahab gulshan colony ,in front of IG banglow,ne

            [protected] payment number of olymp trade not my
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, Eternals.

            We understand that you are facing a pending withdrawal. We can help you with that. Please include your ID account in the comment section below. So we can check the pending for you and contact you through local support for better communication.

            Best regards, Olymp Trade team.
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              A
              Arunarun2001
              from Cuddalore, Tamil Nadu
              Jan 6, 2023
              Jan 9, 2023
              This thread was updated on Jan 9, 2023
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              Website: Olymptrade.com

              HI, OYLMP TRADE I had issue in depoist i deposit my in 3.1.2023 my money was decuted in my account and i paid to the olymp trade given number and i used IMPS option they said 47min money is added to trade account but still not added I asked a olymp trade assistant bot he 48 hours ur money added but 4days gone I didn't know this scam or fraud so, i rasie complaint to olymp trade to slove this problem iam user for olymp trade I was very disappointed for this happening so, please take my complaint and please send my to my bank account or olymp trade account this request id([protected]) for ipaid ₹800 and i put pic i paid and this gmail [protected]@gmail.com u send mail i give account number thank you
              +1 photos
              Olymp Trade customer support has been notified about the posted complaint.
              Greetings, Arunarun2001.

              We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please include your ID account in the comment section below. You know with your details, we can make a thorough investigation into the pending with all details you share.

              Please note that the deposit pending is in some rare cases. Normally, deposit processing time should take up as soon as you make a request.

              Best regards, Olymp Trade team.
              Arunarun2001's [Complaint's author] reply, Jan 10, 2023
              Hi sir this my account id 94366501 and request depoist id 5297614207 plzz reply me fast
              Olymp Trade Customer Care's response, Jan 11, 2023
              Verified Support
              Hi, Arunarun2001.

              We have passed your information on to the financial department. They will be in touch soon.

              Best regards, Olymp Trade team.
              Arunarun2001's [Complaint's author] reply, Jan 11, 2023
              Plzz i has some financial issue please make it fast soon contact me 2days in my gmail I send bank account detail
              Olymp Trade Customer Care's response, Jan 13, 2023
              Verified Support
              Hi, Arunarun2001.

              We have sent you an email. Kindly check the following-up there for quick communication.

              Best regards, Olymp Trade team.
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                Arun00076
                from Jammu, Jammu and Kashmir
                Jan 6, 2023
                Jan 9, 2023
                This thread was updated on Jan 9, 2023
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                Address: Jammu, Jammu and Kashmir

                I hope you see my request as soon as possible . The money is deducted from my bank account but still after 3 days it is not refunded or deposited to my olymptrade account .the payment is showing failed in thy transaction history . Please i hope you see my request. Please either refund it or add it to my account 🙏🏻
                You can contact me on my [protected]@gmail.com
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Arun00076.

                We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

                To do so, please include your ID account in the comment section below. You know with your details, we can check the pending and update you on the status.

                Best regards, Olymp Trade team.
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                  A
                  Ankit Shekhawat
                  from Jaipur, Rajasthan
                  Jan 5, 2023
                  Jan 6, 2023
                  This thread was updated on Jan 6, 2023
                  Resolved
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                  Address: James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India

                  My olymptrade I'd is 92908341. I have made a upi money transfer through QR on 4 January in which money was deducted from my bank account but status reflected "failed" at olymp trade and money was not refunded to my account. Raised a request to support team for the same to refund the amount deducted from my bank account. From last 20 hours, I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here. Don't use this broker
                  +1 photos
                  Feb 11, 2023
                  Complaint marked as Resolved 
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 06, 2023
                  Olymp Trade Customer Care's response
                  Hi, Ankit Shekhawat.

                  Thank you for letting us know about this. Currently, we have a technical difficulty with UPI. We would like to solve the pending for you now. We have passed your ID account to our financial specialists. They are working on it and will contact you shortly with an update.

                  Best regards, Olymp Trade team.
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                    Ankit Shekhawat
                    from Jaipur, Rajasthan
                    Jan 5, 2023
                    Jan 6, 2023
                    This thread was updated on Jan 6, 2023
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                    My olymptrade I'd is 92908341. I have made a bank transfer on 4 January. Money got deducted from bank account but transaction status reflected "Failed" at olymp trade. Raised a request to support team for the same to refund the deducted amount to my bank account. From last 1 day I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here. Don't use this broker
                    Olymp Trade customer support has been notified about the posted complaint.
                    Greetings, Ankit Shekhawat.

                    It's a pity that you have made this conclusion. We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

                    Currently, we have a technical difficulty with UPI. We would like to solve the pending for you now. We have passed your ID account to our financial specialists. They are working on it and will contact you shortly with an update.

                    Kindly be patient while we are checking for you.
                    Best regards, Olymp Trade team.
                    Ankit Shekhawat's [Complaint's author] reply, Jan 9, 2023
                    They just say we are working on your problem but 5 days gone and my money is still not refunded back to my bank account
                    Olymp Trade Customer Care's response, Jan 11, 2023
                    Verified Support
                    Hi, Ankit Shekhawat.

                    Regarding your case, there was a technical failure when making your deposit, so it was not processed.

                    We strive to speed up this process for you but there are international rules for conducting transactions. So we have to ask you to wait. It’s a pity that it caused you negative emotions.

                    Best regards, Olymp Trade team.
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                      C
                      Chaitanya2745
                      Jan 4, 2023
                      Jan 6, 2023
                      This thread was updated on Jan 6, 2023
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                      Resolved

                      My name is chaitanya choudhar. I have issue regarding deposit . I have send money on 20 dec 2022 but still i didnt get my money. I didnt get any support from your support team. Please credit my deposit as soon as possible
                      Please read below content carefully

                      your investigation ongoing from 20 dec.
                      Please read my below content carefully.
                      I send money to [protected]
                      I used phonepayment method.
                      Mistakely i send money from bhim upi so money credited to [protected]@ybl this upi id of bhim app.
                      The reciever of bhim upi id and mobile number i mentioned is same...whos name is shreyas ravindra mhatre...
                      The mobile number [protected] is connect with [protected]@ybl upi id.

                      Please watch video and screen shot below for reference. Please focus on my issue carefully. Your platform is tooo casual to customer. I rating zero to your financial department.

                      Photos and videos attached below please check. And watch video carefully there is number and upi id verification. You can verify phone number and upi id your own on bhim upi only.
                      +3 photos
                      Jan 4, 2023
                      Complaint marked as Resolved 
                      My complaint not resolved
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 06, 2023
                      Olymp Trade Customer Care's response
                      Greetings, Chaitanya2745.

                      We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Kindly provide us with your ID account. With it, we can check the pending and understand better what is happening.

                      We are waiting for your response!
                      Best regards, Olymp Trade team.
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                        Chaitanya2745
                        Jan 4, 2023
                        Jan 6, 2023
                        This thread was updated on Jan 6, 2023
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                        Resolved

                        My name is chaitanya choudhar. I have issue regarding deposit rs 160$. I have send money on 20 dec 2022 but still i didnt get my money. I didnt get any support from your support team. Please credit my deposit as soon as possible
                        Please read below content carefully

                        your investigation ongoing from 20 dec.
                        Please read my below content carefully.
                        I send money to [protected]
                        I used phonepayment method.
                        Mistakely i send money from bhim upi so money credited to [protected]@ybl this upi id of bhim app.
                        The reciever of bhim upi id and mobile number i mentioned is same...whos name is shreyas ravindra mhatre...
                        The mobile number [protected] is connect with [protected]@ybl upi id.

                        Please watch video and screen shot below for reference. Please focus on my issue carefully. Your platform is tooo casual to customer. I rating zero to your financial department.
                        Jan 4, 2023
                        Complaint marked as Resolved 
                        My issue not resolved yet.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Chaitanya2745.

                        Thank you for writing to us. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Kindly provide us with your ID account. With it, we can check the pending and understand better what is happening.

                        We are waiting for your response!
                        Best regards, Olymp Trade team.
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                          P
                          Piyush jaiswal 9
                          from Motihari, Bihar
                          Jan 4, 2023
                          Jan 4, 2023
                          This thread was updated on Jan 4, 2023
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                          I want to say that it's been more than 10 day since deposit but the amount is not yet credited in my olymp trade account.they have tell in will credited in 5 day but it 10 day and not still credited in my olymp trade account
                          +1 photos
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Piyush Jaiswal 9.

                          Thank you for letting us know about this. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please provide us with your ID account. We will check the pending and contact you with an update.

                          Waiting for your reply.
                          Best regards, Olymp Trade team.
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                            T
                            titchen
                            from Bengaluru, Karnataka
                            Jan 3, 2023
                            Jan 4, 2023
                            This thread was updated on Jan 4, 2023
                            Resolved
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                            Resolved

                            I don’t trade here for a long time. I joined two weeks ago. I have a full-time job that takes much time. Nevertheless, I do believe that in the future I’ll earn my living by trading on Forex. I hope it will be more than hobby but something that can back my future and my family.
                            I like the very process of trading. It’s a very interesting intellectual game where I get rewarded for being quick-witted.
                            I like your trading platform, but there’s one problem. I’m struggling to use horizontal lines to mark price levels. Do you have a separate manual for this?
                            Jan 12, 2023
                            Complaint marked as Resolved 
                            I feel so sorry to bother you. I managerd to cope with it on my own. It’s pretty simple.
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hello, Titchen.

                            Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring more benefits and create a modern trading environment for users. We are glad that you find a way to trade on Fixed Time Trade and Forex.

                            Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

                            Hope this clarified your question.
                            Best regards, Olymp Trade team.
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                              S
                              from Gaddi Annaram, Telangana
                              Jan 3, 2023
                              Jan 3, 2023
                              This thread was updated on Jan 3, 2023
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                              Trading ID : 96347203
                              Email : [protected]@gmail.com.

                              I've done a deposit of 700₹ on 26-dec-2022 And the amount is not yet credited to my live trading account. I don't know what happened to my money. I have raised an email on support ids but emails is not delivered to them and getting inbox full message.

                              Attaching all the transaction proof.
                              Please resolve my issue ASAP.
                              +2 photos
                              Olymp Trade customer support has been notified about the posted complaint.
                              Greetings, [protected]@gmail.com.

                              Thank you for letting us know about this. We have passed your ID account to our financial specialists. They are working from their end to contact you shortly with the latest update on the pending.

                              Kindly be patient while we are working on it.
                              Best regards, Olymp Trade team!
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                                from Gaddi Annaram, Telangana
                                Jan 2, 2023
                                Jan 3, 2023
                                This thread was updated on Jan 3, 2023
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                                Trading ID : 96347203
                                Email : [protected]@gmail.com.

                                I've done a deposit of 700₹ on 25th-dec-2022 And the amount is not yet credited to my live trading account. I don't know what happened to my money. I have raised an email on support ids but emails is not delivered to them and getting inbox full message.

                                Attaching all the transaction proof.
                                Please resolve my issue ASAP.
                                +2 photos
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, [protected]@gmail.com.

                                Thank you for letting us know about this pending. We are writing to you to let you know that we have passed your ID account to our financial specialists. They are working from their end to contact you shortly with the latest update on the pending.

                                Kindly be patient while we are working on it.
                                Best regards, Olymp Trade team!
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                                  V
                                  vikas nagar 582
                                  from Rohtak, Haryana
                                  Jan 2, 2023
                                  Jan 3, 2023
                                  This thread was updated on Jan 3, 2023
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                                  My user ID is 61922978, on 31st December i deposited 20USD through QR payments and the money from My account and is debited but not credited in olymp trade wallet it shows that payment failed, and it is not refunded back to me yet ... I could get any help from the help desk too, please refund my money back to me
                                  +2 photos
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Greetings, Vikas nagar 582.

                                  Thank you for reaching out to us about this pending. We have passed your ID account to our financial department. They will make an investigation on this pending and contact you shortly.

                                  We understand your frustration right now. Please allow us some time to work on this pending.

                                  Best regards, Olymp Trade team.
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                                    Yadu Chaturvedi
                                    from Mumbai, Maharashtra
                                    Jan 2, 2023
                                    Jan 3, 2023
                                    This thread was updated on Jan 3, 2023
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                                    On 9th on November I deposited 700INR in my olymptrade trading account but even after 4 days I did not get the amount reflected in my account. I complained the same but they just keep twisting the things via email. It's been nearly 2 months and no action has been taken. Pls help ASAP.
                                    +2 photos
                                    Apr 24, 2023
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Yadu Chaturvedi.

                                    Thank you for letting us know about this. We understand your frustration right now. Please provide us with your ID account. So that we can check the latest update for your pending. With it, we can make a thorough investigation into the payment.

                                    We are waiting for your reply.
                                    Best regards, Olymp Trade team.
                                    Yadu Chaturvedi's [Complaint's author] reply, Jan 3, 2023
                                    79108677
                                    Olymp Trade Customer Care's response, Jan 11, 2023
                                    Verified Support
                                    Hello, Yadu Chaturvedi.

                                    We are writing to let you know that we have passed your ID account on to our financial specialists. They will call you shortly!

                                    Best regards, Olymp Trade team.
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                                      Meet dave
                                      from Mumbai, Maharashtra
                                      Jan 1, 2023
                                      Jan 2, 2023
                                      This thread was updated on Jan 2, 2023
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                                      Address: A8 adiraj Divya angan society behind madhuvan society v.v.nagar, V.v.nagar

                                      5 day ago I deposited money by Qr code but not show in oly app .
                                      10 time in chat discuss but not respond
                                      It's a very bad
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, Meet Dave.

                                      We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please provide us with your ID account so that we can check the pending for you and contact you with comprehensive support!

                                      Waiting for your response.
                                      Best regards, Olymp Trade team.
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