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Olymp Trade Complaints & Reviews

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Updated: Oct 13, 2026
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Olymp Trade reviews & complaints page 28

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H
Hassan Chohan
Feb 7, 2023
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When I was just minding my own business, browsing for some assets to trade, they displayed me a suggested forecast in an asset called Quickler, it said I could have bought it to sell it later for a profit of some sorts. Allright. It was before the US markets' open so I thought this is a company that is getting ready to release its earnings reports or something like that and we're expecting positive news.

I buy the asset on the platform, and my position automatically closes up within seconds! I made some money on it but I thought I had closed the position on my own mistakenly. So I try it again, and it closes again within seconds! I don't know what's wrong with that, it is the first time I try it, and I don't know what seems to be the problem. Maybe I just stick to forex products.
Feb 9, 2023
Complaint marked as Resolved 
Oh, that was totally my mistake in this case. I am so sorry for bothering broker's representatives to resolve such trifles. Next time I promise, I'll be twice more attentive and examine all information thoroughly. I guess everything is because I was too indolent to explore company's conditions, lol.
Olymp Trade customer support has been notified about the posted complaint.
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Hello, dear Hassan Chohan.

Thank you for writing to us. We are glad that you made a question for us. Regarding your case, this is because you are using Quickler assets.

Quickler is a unique digital trading instrument designed to be an ideal option for fast-paced trading. Quickler trades are only seconds in duration, which makes for a dynamic and exciting experience. Price movement is based on a probabilistic mathematical model that assesses the quote and changes depending on the volatility coefficient averaged for the past price history. The instrument derives its pricing from a broad list of tokenized instruments listed on the platform and performs the function of a broad market volatility index.

For Quickler, all trades would be close automatically after 5 seconds. If you want to close the trade on your demand, you can choose Forex trading mode.

Best regards, Olymp Trade team.
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    ARJUN TOMAR
    Feb 7, 2023
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    It was a payment of INR 50, 000 made by phonepe. Money was deducted from my account but not reflected in my olymp account.
    Kindly make it reflect faster.
    Email ID: [protected]@gmail.com
    User ID: 79878460
    Olymp Trade customer support has been notified about the posted complaint.
    View replies
    Hello, ARJUN TOMAR.

    Thank you for writing to us. We have passed your ID account to the financial department. They will check and contact you shortly.

    Best regards, Olymp Trade team.
    Reply
    ARJUN TOMAR's [Complaint's author] reply, Feb 10, 2023
    Kindly reflect my money. I need money very urgently.
    It's been more than 3 days
    I did not recieve my funds either please help
    Reply
    Olymp Trade Customer Care's response, Feb 10, 2023
    Verified Support
    Hi, Daya0912.

    Thank you for writing to us. Could you please tell us what exactly happened? If you have specific questions, please kindly send it to our support team:
    - in a live chat at www.olymptrade.com
    - in direct messages of our group: www.facebook.com/olymptradecom/

    We will be very grateful for the update on your issue.
    Best regards, Olymp Trade team.
    It's been more than 48 hours, kindly reflect my INR 50, 000 as soon as possible.
    Reply
    Olymp Trade Customer Care's response, Feb 10, 2023
    Verified Support
    Hi ARJUN TOMAR,

    Thank you for writing to us. We have acknowledged your case. According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

    We wish to speed up this process for you, however, there are international rules for conducting transactions. So we have no choice but to ask you to wait for 30 days.

    Best regards, Olymp Trade team.
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      J
      jesukumars
      from Tirunelveli, Tamil Nadu
      Feb 7, 2023
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      I have recently updated two-factor authentication by the google authenticator app and unknowingly I have uninstalled the app I have lost the backup code and there is no way I can log in to my account. So please help me with this issue as there is an email address and I have tried to recover my account. The website of Olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two-factor authentication
      Olymp Trade customer support has been notified about the posted complaint.
      View replies
      Hi, dear Jesukumars.

      Thank you for writing to us. Regarding your request, you can change your two-factor authentication by contacting our team support. You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com, or in
      our group facebook.com/olymptradecom/

      We would help you to solve the case.
      Best regards, Olymp Trade team.
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        J
        Jayapal Veerabathiran
        from Ranipet, Tamil Nadu
        Feb 6, 2023
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        I deposited money on feb 1st of Rs.4400 but it doesn't credited in olymptrade account.
        It shows your account was blocked. I contacted support team about that but they say there's is no real money.I want my money refund into my bank account.if it resolved, I definitely go to court.
        My user id is 96340565
        My request I'd no is [protected]
        Upi transaction no is[protected]
        Olymp Trade customer support has been notified about the posted complaint.
        View replies
        Hello, Jayapal Veerabathiran.

        Thank you for writing to us. We are writing for you to let you know that we have passed your ID account and your case to our specialists. They will check your account and the deposit from their end. And they will contact you shortly.

        Best regards, Olymp Trade team.
        Reply
        Jayapal Veerabathiran's [Complaint's author] reply, Feb 11, 2023
        But they still not contact me I want my money back
        Olymp Trade Customer Care's response, Feb 14, 2023
        Verified Support
        Hi, Jayapal Veerabathiran.

        Thank you for writing back to us. We have contacted you. However, if you believe that you have not been reached, please contact us for more details. You can contact us:
        - via e-mail [email protected]
        - in a live chat at www.olymptrade.com
        - in direct messages of our group www.facebook.com/olymptradecom/
        We will help you! We will be very grateful for the update on your issue.

        Best regards, Olymp Trade team.
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          Silvius Fernandes
          Feb 6, 2023
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          All verification is done successfully but again when I try to login its saying your account is blocked please contact support. What should I do now?
          Olymp Trade customer support has been notified about the posted complaint.
          View replies
          Hi, dear Silvius Fernandes.

          Thanks for reaching out! You can contact us:
          - via e-mail [protected]@olymptrade.com
          - in a live chat at www.olymptrade.com
          - in direct messages of our group www.facebook.com/olymptradecom/
          We will help you! We will be very grateful for the update on your issue.

          Best regards, Olymp Trade team.
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            F
            [email protected]
            Feb 6, 2023
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            Address: Name :Leninvanan AC no : 110062482635 IFSC : CNRB0003613

            Hello myself Leninvanan Rs 1500 is deducted from account through IMPS to cake Island trade olymp trade on 30rd November 2022...it iz not credited into my olymp trade or it is refunded back to my account...plzz refund my money Rs 1500 plzzz...Till now it iz not resolved my account id 95930839
            Olymp Trade customer support has been notified about the posted complaint.
            View replies
            Hello, [protected]@gmail.com.

            Thank you for letting us know about this. We are writing to you to let you know that we have passed your ID account and the details of your case to the financial department. They are checking on their side and will contact you shortly with comprehensive support.

            Best regards, Olymp Trade team.
            Reply
            Still didn't receive my money 😞
            Reply
            Olymp Trade Customer Care's response, Feb 9, 2023
            Verified Support
            Hello, [email protected]

            We are sorry that it causes you negative feeling. We have sent you an email for an update on this case. Kindly check your email. We wish to speed up this process for you, however, there are international rules for conducting transactions.

            Best regards, Olymp Trade team.
            Still didn't receive my money 😞
            Reply
            Olymp Trade Customer Care's response, Feb 17, 2023
            Verified Support
            Hi, dear [email protected].

            Thank you for writing to us. Right now, we can only ask you to wait. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

            We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions

            Hope you understand.
            Best regards, Olymp Trade team.
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              Sumi varms
              Feb 6, 2023
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              Address: India

              Thursday 02 feb i saw an ad in instagram and approached them where i invested 1900 and they said theu will invest and give me 10 times back in 50 mins
              I trusted them and did upi with that money. Profit was 84000 so for that they asked me to pay gst commission bank transfer charges crypto charges
              In the last 3 days i paid them over 8 lakh rupees and still askinv me to pay so that they can release my funds
              I invested my complete savings and now i m no where i am been blocked by them on whatsapp and no response in instagram
              Screenshot has all the transcation proof please help me as not only me they are fooling lot of other individuals too
              And in the screenshot all the trade is with olymp trade

              ₹ 1, 900
              ₹ 12, 500
              ₹ 69, 000
              ₹ 69, 000
              ₹ 27, 300
              ₹ 81, 000
              ₹ 81, 000
              ₹ 95, 220
              ₹ 95, 500
              ₹ 1, 00, 000
              ₹ 1, 00, 000
              ₹ 1, 00, 000
              Olymp Trade customer support has been notified about the posted complaint.
              View replies
              team any update on this ?
              Reply
              Olymp Trade Customer Care's response, Feb 21, 2023
              Verified Support
              Hello, Sumi Varms.

              We are sorry for the late response. Currently, we are not sure we understand your situation right now. We suspect it could be related to a scam, which takes our name. Could you please tell us what exactly happened, what caused such an experience? If you have specific questions, please kindly send them to our support team:
              - in a live chat at www.olymptrade.com
              - in direct messages of our group: www.facebook.com/olymptradecom/
              We will be very grateful for the update on your issue.

              Best regards, Olymp Trade team.
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                Sumi varms
                Feb 6, 2023
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                Thursday 02 feb i saw an ad in instagram and approached them where i invested 1900 and they said theu will invest and give me 10 times back in 50 mins
                I trusted them and did upi with that money. Profit was 84000 so for that they asked me to pay gst commission bank transfer charges crypto charges
                In the last 3 days i paid them over 8 lakh rupees and still askinv me to pay so that they can release my funds
                I invested my complete savings and now i m no where i am been blocked by them on whatsapp and no response in instagram
                Screenshot has all the transcation proof please help me as not only me they are fooling lot of other individuals too
                And in the screenshot all the trade is with olymp trade
                Olymp Trade customer support has been notified about the posted complaint.
                View replies
                Greeting, Sumi Varms.

                We are sorry for the late response. Unfortunately, we are not sure we understand the whole case right now. But we would like to cooperate with you to find this Instagram account. We suspect it could be related to a scam, which takes our name. Could you please tell us what exactly happened, what caused such an experience? If you have specific questions, please kindly send them to our support team:
                - in a live chat at www.olymptrade.com
                - in direct messages of our group: www.facebook.com/olymptradecom/
                We will be very grateful for the update on your issue.

                Best regards, Olymp Trade team.
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                  Nimbleman
                  Feb 5, 2023
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                  I still don't understand why the company needs my passport information. Don't get me wrong, I'm not trying to deceive anyone or cause a scene. I just want to understand. Why does the broker need my passport information?
                  I promise not to do anything illegal. And I will also use my bank card to deposit and withdraw funds from the account. It is in my name, so it will be possible to trace who the money is sent to.
                  In addition, I will be trading on my laptop, so there will be no problems. Is it impossible to do without passport details?
                  Feb 9, 2023
                  Complaint marked as Resolved 
                  Ok, I got it. Turned out it is a common procedure for broker and it is required to verify identity due to KYC procedure. Well, should've know that.
                  Olymp Trade customer support has been notified about the posted complaint.
                  View replies
                  Hi, dear Nimbleman.

                  Thank you for writing to us. We are glad that you asked this question. This is also a common question for the verification process. Financial services regulators require brokers to verify their clients. Verification helps to ensure that the trader is of legal age, acts as an owner of the Olymp Trade account, and that the funds in the account are legal.

                  Traders provide personal information for verification including ID, selfie, payment method details, and documents confirming the source of funds.

                  This data is stored following strict security requirements and is only used for verification purposes. So you do not have to worry that your personal information would be leaked out.

                  Best regards, Olymp Trade team.
                  Reply
                  Olymp Trade Customer Care's response, Feb 9, 2023
                  Verified Support
                  Hello, dear Nimbleman.

                  Thank you for writing back to us. We are glad to answer the question for you. This is also a common procedure among brokers. You can follow the instruction without many difficulties.

                  Best regards, Olymp Trade team.
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                    Pratik Choudhuri
                    Feb 4, 2023
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                    I understand it takes 48 hours to verify, but then it should be showing "pending" as it's status right? It is showing failed and money got deducted from bank.
                    Olymp Trade customer support has been notified about the posted complaint.
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                    Hello, Pratik Choudhuri.

                    Thank you for letting us know about the case. We would like to solve the case for you. To do so, we need your ID account. So that we can track the pending and contact you for support.

                    Waiting for your response!
                    Best regards, Olymp Trade team.
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                      Sagar Makar
                      Feb 3, 2023
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                      Hi sir,
                      Below are the related pictures of the topic. I made the deposit and the error came up when I filled in the UPI reference number. Please solve the same as soon as possible.
                      Olymp Trade customer support has been notified about the posted complaint.
                      View replies
                      Hi, dear Sagar Makar.

                      Thank you for writing to us. Kindly include your ID account in the comment section. So that we can provide you with comprehensive support.

                      Waiting for your comment.
                      Best regards, Olymp Trade team.
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                        Bhagwandas Sutaria
                        Feb 3, 2023
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                        Resolved

                        I joined the platform about two weeks ago. I started to explore this platform with great interest because it was absolutely news experience for me. Before I stumbled occasionally on your platform I had known nothing about fixed-time trading and its great potential.
                        Fixed-time trading fits my trading preferences and even my lifestyle. Dynamic trading is what I can do on small timeframes no matter where the trend goes.
                        Nevertheless, I need price levels. They are marked by horizontal lines, you know. But I have a problem with placing them at the right points. Tell me how I can place them accurately?
                        Feb 8, 2023
                        Complaint marked as Resolved 
                        Oh, that was completely my mistake. I should have sorted out this situation on my own without any disturbance of broker's representatives. Big thanks for you for clarifying me this moment. I wish I'd be more independent next time =)
                        Olymp Trade customer support has been notified about the posted complaint.
                        View replies
                        Hello, Bhagwandas Sutaria.

                        Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring more benefits and create a modern trading environment for users. We are glad that you enjoy Fix Time Trade. We believe that there are plenty of interesting things to discover about this trading mode.

                        Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

                        Hope this clarified your question.
                        Best regards, Olymp Trade team.
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                          [email protected]
                          Feb 3, 2023
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                          Address: Kingtown

                          Its been a 15 days but my problem is not solved please refund my money to my account my
                          upi id is -[protected]@paytm
                          Olymp user id[protected]
                          Olymp Trade customer support has been notified about the posted complaint.
                          View replies
                          Hello, [protected]@gmail.com.

                          Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please include your ID account in the comment section. So we can use it to track the pending and then contact you with support.

                          Best regards, Olymp Trade team.
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                            [email protected]
                            Feb 3, 2023
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                            Address: Washington

                            Its been a 20 days My deposit transaction is showing failed but my money is deducted from my bank account please refund my money to my bank account
                            My olymp user id[protected]
                            Upi id - [protected]@paytm
                            Olymp Trade customer support has been notified about the posted complaint.
                            View replies
                            Hello, [protected]@gmail.com.

                            Thank you for writing to us. We have acknowledged the case. We would like to solve the pending soon. To do so, please include your ID account in the comment section. So we can use it to track the pending and then contact you with support.

                            Best regards, Olymp Trade team.
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                              Rohit001133
                              Feb 3, 2023
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                              Amount not credited into my account.
                              It's already more than 48 hours.
                              No response from your side.
                              Look into this matter.
                              Olymp Trade customer support has been notified about the posted complaint.
                              View replies
                              Hi, dear Rohit001133.

                              Thank you for letting us know about this. We can solve the pending for you once you leave us your ID account. With it, we can track the pending and let you know the update.

                              Best regards, Olymp Trade team.
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                                [email protected]
                                Feb 2, 2023
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                                Address: Washington
                                Website: [email protected]

                                My deposit transaction is showing failed but money is deducted from my account please refund my money to my account my olymp user id[protected]
                                Olymp Trade customer support has been notified about the posted complaint.
                                View replies
                                Greetings, [protected]@gmail.com.

                                Thank you for letting us know about this. We can solve the pending for you. Please provide your ID account in the comment section. So that we can track the case.

                                Best regards, Olymp Trade team.
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                                  Rahulrb09
                                  Feb 2, 2023
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                                  Address: Tumkur, karanataka

                                  I have paid the amount of 700 in olymp trade but it's still not showing the money, I deposited it on 30 th Jan and now it's 2nd Feb, deposit money is not showing up and saying that it's still pending, try to look through it and add my money or at least refund it... Thank you
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  View replies
                                  Greetings, Rahulrb09.

                                  Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, kindly attach your ID account in the comment section below. We need it to track the pending and contact you by then for an update.

                                  Waiting for your response.
                                  Best regards, Olymp Trade team.
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                                    poura sudhakar rao
                                    from Powai, Maharashtra
                                    Feb 2, 2023
                                    Resolved
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                                    Resolved

                                    Hlo myself poura Sudhakar Rao I'm debited from my bank account through IMPS to olymp trade on 1st February 2023...plz refund to my bank account ASAP plzzz...
                                    Feb 3, 2023
                                    Complaint marked as Resolved 
                                    Myself poura Sudhakar Rao my olymp trade I'd iz 36995251...Rs2100 iz debited from my bank account on 1febuary 2023 through IMPS...Still it iz not credited into my olymp trade account or it iz credited back to my bank account plz help me ASAP...
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, Poura Sudhakar Rao.

                                    Thank you for writing to us. We have acknowledged your case. Your ID account has been passed on to our financial specialists. They are working on their side and will contact you shortly.

                                    Best regards, Olymp Trade team.
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                                      Silvius Fernandes
                                      Feb 2, 2023
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                                      My User id is 86809543.Sir, the Original transaction date was on 29.11.2022, hence the amount Rs 35000/- was debited from my account but because of some technical issue it didnt get credited in my olymptrade account so i had contacted you guys then the issue was resolved after 5 days ie, on 06.12.2022 and was credited to my olymptrade account...so i have no bank transaction details on 06.12.2022.Hence for verification again its asking for 06.12.2022 dated transaction.My account is blocked since 15.12.2022 and I have contacted your financial team as well but they say internal investigation is going on it will get completed in anytime but till date it is not completed so I request you to look into my issue and resolve the same.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      View replies
                                      Greetings, Silvius Fernandes.

                                      We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Regarding your request, we have passed your ID account to our financial specialist. They are working from their side and looking for an update. They will contact you shortly with comprehensive support.

                                      We strive to speed up this process for you but there are international rules for conducting transactions. So we have to ask you to wait. It’s a pity that it caused you negative emotions.

                                      Best regards, Olymp Trade team.
                                      Reply
                                      Silvius Fernandes's [Complaint's author] reply, Feb 6, 2023
                                      Hi, I got reply from your team and have followed their instructions and got the verification done successfully but again when I tried to login its saying your account is blocked contact support. What should I do now?
                                      Olymp Trade Customer Care's response, Feb 7, 2023
                                      Verified Support
                                      Hello, Silvius Fernandes.

                                      Thank you for writing back to us. About your case, it is possible that your account has been blocked for security reasons. We would recommend you contact our support team. You can contact us:
                                      - via e-mail [email protected]
                                      - in a live chat at www.olymptrade.com
                                      - in direct messages of our group www.facebook.com/olymptradecom/

                                      Best regards, Olymp Trade team.
                                      As you Said, I contacted on support but again they are saying internal investigation is going on and wait for the same but its almost 2 months, but the investigation is not completed after all I have successfully completed the verification process, but too I'm not having access to my account or else please do one thing you transfer my olymptrade account balance to my respective bank account that's all. I have attached recent mail which I have received from your team.
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                                        Era Rizvi
                                        Feb 2, 2023
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                                        Address: Bu ali education system, masjid tubah street
                                        Website: Olymp trade

                                        Hi sir plz help me to return my cash to my easypaisa account because when i deposit miney there come a number i send th amount to that number the amount from.my account is removed but . there is no ammount came in my trade account i m woorried sir do something
                                        Olymp Trade customer support has been notified about the posted complaint.
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                                        Hello, Era Rizvi.

                                        Thank you for writing to us. We would like to solve the pending for you. To do so, please include your ID account in the comment section. We need it to check your account and the pending transaction.

                                        Waiting for your response.
                                        Best regards, Olymp Trade team.
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