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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Feb 14, 2026

Complaints 1562

Resolved

1149

Unresolved

413

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Address: Bangalore

My account has been blocked for Verification. I have submitted all documents and still it is not being verified.
They just send reply that they understand how frustration it is and ask us to wait.
I have been waiting and waiting. no use.
My mail id: [protected]@yahoo.co.in

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 14, 2022

Verified Support

Hello, Felix Moses.

We are sorry to hear you had such a frustrating experience. We understand your feeling when you cannot continue to trade. However, verification is an important process and it cannot be taken lightly. We need to verify the authentication of your document. It may take a while in some cases.

We are kindly asking you to be more patient with us, while we are going through your verification.
Best regards, Olymp Trade team.

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Address: James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

Rs.4060 deposited on 6th Sep-2022 at that moment money debited from my account but not credited in olymp trade account. At that moment it was shown in their platform pending next day it was vanished from system. Then I asked them for Ledger but they denied to provide. Kindly take necessary action against this company

Nov 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2022

Olymp Trade Customer Care's response Greetings, Ajay12123.

It's a pity that you have made this conclusion. But thank you for letting us know about this. Please include your ID account in the comment section. So that our financial specialists can track the pending for you. They can investigate your case and provide you with comprehensive support.

Waiting for your details.
Best regards, Olymp Trade team.

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Address: A/P- Wadzire TAL- Parner dist - ahmednagar, Dighe mala, Dighe mala, Dighe mala

Hello sir my account is temporary restricted bcz exceeded the document limit in verification of payment methods therefore I can't able to upload any document extra for my verification please solve my problem as soon as possible.
Related screenshot i also attached to our website.please reply ...

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Olymp Trade Customer Care's response Hello, Mahesh Parjane.

Thank you for writing to us. Regarding your case, it is recommended for you contact our support team. Kindly attach your ID account and the details. They will provide you with comprehensive support.

You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.
Best regards, Olymp Trade team.

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Address: Bangalore

Hi Team,

I have deposited 500 $ on 23rd July. It was not interfaced in my trading account on same day. customer support told to wait 48 hours after 48 hours told to wait 5 day again 10 days again 30 days. after 30 days they asked bank statement and UPI screen shot everything have shared but after 35 days also they told still it's in investigation. meantime I have asked my banker to update the status of the transaction but they have raised the charge back request. till 60 days they told it's under investigation only later means after 65 days they came back with comments issued has been resolve and amount has been credited to trading account but account has been blocked due to chargeback request.

now they have blocked my account and not refunding amount also.
there is no use of writting mail to claim dept and Financial commission also.

Is this trap or fraud or cheating really im not understating.

Dec 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Olymp Trade Customer Care's response Hi there, Arunbo002!

Thank you for letting us know about this. Please specify your account ID so that we can sort out in your case.

Best regards,
Olymp Trade team.

Oct 13, 2022

Updated by arunbo002 Name: Arunkumar
Surname: Onarotti
Account I'd: 70409368
Registered email: [protected]@gmail.com

Verified Support

Oct 14, 2022

Olymp Trade Customer Care's response Hi there, Arunkumar!

Thanks for the update. We always strive to keep our traders’ interests at heart. However, there are exceptional cases of suspicious account activity that we can not ignore. In these rare cases, for the security of our clients and the platform, we have to terminate suspicious accounts in accordance with the Client Agreement.

The decision made by us and the independent financial commission about blocking your account is final.

Best regards,
Olymp Trade team.

Oct 14, 2022

Updated by arunbo002 Block my account I dont have any issue but at least you need to return my money right.

which I have deposited 500$ still you didnt returned it. after 60 days you just telling deposit issue has been resolved and account has been blocked hence you will not refund, is that not trapping or cheating the trader.

Verified Support

Oct 18, 2022

Olymp Trade Customer Care's response Hi, arunbo002!

Thanks for getting in touch. The Financial Commission has considered your complaint and the company's arguments, and then come up with a weighted decision that the company is obliged to follow. Therefore, your account is blocked without withdrawing the deposit.

Our clients who trade in line with the platform's policies are not subjected to such situations.
Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

Oct 18, 2022

Updated by arunbo002 Can you please confirm are you not returning my deposited amount.

Verified Support

Nov 02, 2022

Olymp Trade Customer Care's response Hello, dear arunbo002!

Our company always follows the decisions of the Financial Commission (FinaCom), a widely-known organization with a proven reputation for solving disputes between traders and brokers. Therefore, due to violations of the rules of the platform, your account is blocked without withdrawing the deposit.

Best regards,
Olymp Trade team.

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Rs.700 deposited on 5th Sep-2022 at that moment money debited from my account but not credited in olymp trade account. At that moment it was shown in their platform pending next day it was vanished from system. Then I asked them for Ledger but they denied to provide. Kindly take necessary action against this company.

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Greetings, Neerajkripl.

We are sorry to hear about your disappointment with us. Olymp Trade is a certified broker by our regulator – Finacom. To keep that title, we will not operate any fraud activity.

Regarding your request, we would like to solve the case soon. To do so, please provide your ID account in the comment section. With it, we can surely check the status of the pending. Our financial specialist can provide comprehensive support according to the update.

Waiting for your response.
Best regards, Olymp Trade team.

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I was deposite fund of 10$ by IMPS in olymp trade application on 6th oct.22 and fund also debited by my bank account but still not I get deposited fund in my olymp trade account.
I also chatted with help centre desk but they also say we will working, we will working. But I still not get my fund or refund money..
My olymp trade user id : 59194368
Mail id : [protected]@gmail.com

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Yash_9999.

Thank you for bringing this pending to our attention. We would like to solve it soon. We have passed your ID account to our financial specialists with a reminder. They will check the latest status and contact you shortly with an update.

Best regards, Olymp Trade team.

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Address: 101 Road Number 3 GIDC Sachin, SBI ATM

Mene deposit Kiya tha 😔 paytam Kiya tha rat ko par Abhi tak nahi aya account se kat gaya
Sir please check this I'd 71081030
Or mene send kar deya hai payment
Please check

Nov 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tushar Thapa.

Thank you for writing to us. We have passed your ID account to our financial specialists. They are checking the latest status of the pending. They will call you shortly with an update.

Best regards, Olymp Trade team.

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I have successfully withdraw money from Olymptrade but my account balance shows INR. 13 still it is not credited to my bank account. Please help me with that.

Nov 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tinu Anand.

Thank you for bringing this to our attention. We have acknowledged your request. Please provide your ID account in the comment section. Our financial specialists need it to track the case. Then they can call you to provide an update and comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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I have a great interest in your trading platform. I first learned about in on one trading forum. The broker interested me a lot. The fact that here it’s possible to start with a very low deposit encouraged me a lot. Moreover, I like that here it’s possible to open a separate account in cryptos. It’s very suitable for me. I try not to use credit cards and many traditional elelectronic payment systems are not good for me too.
So, I traded here very actively on a demo account. I mostly traded fixed-time. I have some good ideas about FTT but to make the most of it, I need to make some things clear. In particular, I want to know whether it’s possible to close FTT contracts before they expire? I can close Forex trades before I lose too much. So, I want to do the same on FTT and I hope it’s possible. Otherwise, it’s not so good.

Oct 12, 2022

Complaint marked as Resolved

Sorry, to bother you. I’ve already learned that it’s possible.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hi, AbdulChokshi.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad that you find trading at Olymp Trade interesting. Yes, you can start with a small deposit. It is already a good start. You can increase your balance once you get more comfortable.

A demo account is also an excellent start. It is when you get familiar with the platform for free and without any loss. We are pleased to answer that you can close the trade before it expires for both FTT and Forex.

To close an active trade on a phone application, kindly follow these steps:
1- Click on the “Trades” button placed at the bottom of your application.
2- Choose Fixed Time or Forex mode where you placed your trade.
3- You will see a button with the text “Close” on an active deal, click on it to close your trade.
4- Fixed Time Trade(FTT) trade can be closed before the expiration period upon closing and Forex trade can be closed if the asset is available for trading.

Best regards, Olymp Trade team.

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I have successfully withdraw the money but my bank account balance shows Rs.13 only. Please help me with that.

Nov 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tinu Anand.

Thank you for writing to us. Please provide your ID account in the comment section. With it, we can track the pending. And our financial specialists can give you a call to provide an update and comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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I made a withdrawal request on 30/09/2022 and the money hasn't been deposited in my account now it's 8 days and the customer care just giving me same response for a week now and no more is deposited to my account, so why is it so hard to send me my money?? I feel like something fishy going on.. I just want my money please
AC ID : 88197018
Please I want my money back!!! Thank you

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Oct 06, 2022

Updated by Mina Kenya Just false promises but nothing being done!!

Verified Support

Oct 07, 2022

Olymp Trade Customer Care's response Greetings, Mina Kenya.

Thank you for bringing this case to our attention. We would like to solve the withdrawal pending now. We have passed your ID account to our financial specialists. They are working on it. They will contact you shortly with the updated status.

Please note that Olymp Trade is a certified broker by Finacom. If anything goes wrong, you can always make a complaint to our regulator.

Kindly be patient while we are checking for you.
Best regards, Olymp Trade team.

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Recently I found out that Olymp trade broker offers exclusive subscription to various extensions. You know, it was kinda surprising for me as I have never thought about it before. Broker offers many extensions which can help new traders and not only them to understand how to trade, for example, you can subcribe on trading strategies. That's astonishing.
However, I faced difficulties with paying for this subscription. I intentionally deposited lots of money in order to receive bonuses as I was convinced that I would be able to pay for subcription using bonuses. Everything was wrong, I don't know why, but I can't pay for subscription using bonus money! Why I deposited so much money, what's wrong with this company?

Oct 13, 2022

Complaint marked as Resolved

Probably I required to get acquainted with the conditions concerning this matter closer. Actually, if Olymp Trade's specialists didn't answer me, I'd be lost. This topic really blew up my mind, but I am glad that I was clarified everything. Big thanks to Olymp Trade. You guys really deserve more attention from trading community.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

Olymp Trade Customer Care's response Hello, AadishChauhan

Thank you for writing to us. We are glad to receive your question. Olymp Trade offers extended subscriptions. You can buy subscriptions with your deposit balance. However, you cannot buy it with a bonus.

To be detailed, you can buy a subscription from your trading account. To do that, you need to deposit the required amount in your trading account. After that, please select the extension and subscribe for 1, 3, 6, or 12 months. Please note that you cannot pay for your subscription with bonuses.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Verified Support

Oct 14, 2022

Olymp Trade Customer Care's response Hi, dear AadishChauhan.

Thank you for writing back to us and giving such a nice comment. It is our pleasure to answer questions that users may have. We are glad that Olymp Trade's specialists become helpful and contributed a small part in your trading journey.

Wish you fruitful trading!
Best regards, Olymp Trade team.

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Website: Olymp trade

I am a student of bba from up east- time to time I would invest a little bit in this for learn forex trading strategies etc etc night of 5 Oct I would try to deposit but upi can't make payments in app so I would pay the amount by 'IMPS' (16- USD) 20:49pm, AND that could not be update in app
and debuted from my account

Nov 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Greetings, Kªzim.

Thank you for bringing this to our attention. Please provide your ID account in the comment section. With it, we will be able to track the deposit pending and equip you with comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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I did it by IMPS.
User ID: 79878460
I want my money so urgently. Kindly make it faster.
Email ID: [protected]@gmail.com

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Oct 05, 2022

Updated by ARJUN TOMAR It's been more than 48 hours. But there is no deposited amount in my olymp account? Why?

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, dear Arjun Tomar!

Thank you for letting us know about it. We apologize for the inconvenience. We have passed your case to our specialists. They will solve it as fast as possible.

Best regards,
Olymp Trade team.

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0007Avijit

Oct 6, 2022

Already 40 days gone i still not get diposit money in my account

Olymp Trade Customer Care's response, Oct 10, 2022

Verified Support

Hi, dear 0007Avijit!

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please specify your account ID in reply.

Best regards,
Olymp Trade team.

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User ID: 79878460
I want my money so urgently. Kindly make it faster.
Email ID: [protected]@gmail.com

Nov 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, dear Arjun Tomar!

Thank you for keeping us informed. We are already working on a speedy solution to your case. Kindly ask you to continue communication in one place by following the link: https://www.consumercomplaints.in/olymp-trade-when-will-i-get-my-deposited-amount-inr-2000-in-my-olymp-account-by-imps-c3328720

Thank you for your cooperation!

Best regards,
Olymp Trade team.

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Address: First Floor, First St. Vincent Bank Ltd Building, P.O. Box 1574, James Street, Kingstown, St. Vincent & the Grenadines

Since 2 days i am not getting any confirmation from Olymp Trade regarding my deposit. I have deposited Rs 2500 through IMPS UPI at IHA ORGANICS and money has been deducted from my account but it has not been displayed in the Olymp Trade. It has been 48 hours but still the money is not added neither i got it back in my bank account. I have dropped a mail but still i am not getting any reply from your side. What happened to my money? Please try to help it and. resolve this issue as soon as possible.
My Trader ID:[protected].

Nov 4, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Oct 03, 2022

Updated by Sarthak Malhotra Since 2 days i am not getting any confirmation from Olymp Trade regarding my deposit. I have deposited Rs 2500 through IMPS UPI at IHA ORGANICS and money has been deducted from my account but it has not been displayed in the Olymp Trade. It has been 48 hours but still the money is not added neither i got it back in my bank account. I have dropped a mail but still i am not getting any reply from your side. i am not getting any support and help from the Olymp Trade. What happened to my money? Please try to help it and. resolve this issue as soon as possible.
My Trader ID:[protected].

Verified Support

Oct 04, 2022

Olymp Trade Customer Care's response Hello, Sarthak Malhotra.

Thank you for bringing this to our attention. We would like to solve the pending now. I have passed your ID account to our financial specialists. They will make an investigation upon the delay. After they get the result, they will contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

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Money is been debited from my account but not credited into my Olymp trade account. please refund my money.

ID: 92439934

Nov 3, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Olymp Trade Customer Care's response Hello, Mehaboob Yaligar.

Thank you for bringing this to our attention. We have passed your ID account to our financial specialist. We will sort this case out and call you soon with comprehensive support.

Best regards, Olymp Trade team.

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Address: temple road, mcleodganj

Sachin aggarwal
Attachments
Sep 27, 2022, 6:23 PM (3 days ago)
to Claim

Name : Sachin Aggarwal
Account-ID :
and registered e-mail : [protected]@gmail.com
The amount : 130 USD

I deposited 130 usd ( 30 usd and 100 usd by two different deposited transactions) on olymp trade and after deposit i just want to check and try withdrawal process, due to some policies, my account was in internal verification for some days, i waited but after waiting of more than 30 days, my account is blocked .i had received email that my account is blocked please assist me either to activate my account or refund my 130 us dollor. Please find the attachment for deposited slips and email I got as a response

• first response on my email fro my complaint

We understand how upsetting it is for you to learn about the status of your account.

Based on clause 1.4 of our AML/KYC policy, your trading account is currently the subject of an internal investigation after unusual non-trading behaviour was noticed.
There is no need to worry! This is a standard procedure and your account balance is secure. We will inform you once the examination is completed.

We would much appreciate your patience during this process. If you have any additional questions, please email usat [protected]@olymptrade.com.

• second response i receivedfor my complaint

As per our database, your documents have been uploaded successfully for verification. Please be informed that your trading account is currently the subject of an internal investigation. There is no need to worry as this is a standard procedure and your account balance is secure. The team will contact you on your registered email ID once the examination is completed.

• third response i have received for my complaint

We are sorry that you received the service that prompted you to contact us with the complaint, and we regret any disruption that is caused by our services. Unfortunately, your account is blocked due to the chargeback filed against the company which is a violation of clause 2.2 of the "Service Agreement" .

We would like to inform you that we have an independent department in our company which works in such a situation. In order to submit your appeal, please send an e-mail to the following address: [protected]@olymptrade.com, specifying these details:
Name, Surname.
Account-ID and registered e-mail on our platform.
Date when the situation took place. Brief description of the situation and your demands.
The amount, if the situation is concerned about money.

Nov 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Olymp Trade Customer Care's response Hello, dear Sachin Aggarwal!

Thank you for keeping us informed. We always strive to keep our traders’ interests at heart. However, there are exceptional cases of suspicious account activity that we can not ignore. In these rare cases, for the security of our clients and the platform we have to terminate suspicious accounts in accordance with the Client Agreement. Our clients who trade in line with the platform's policies are not subjected to such check-ups.

If you are not satisfied with the decision of the claim department, you can appeal to the Financial Commission, a well-known organization with a proven reputation to solve disputes between traders and brokers.
This can be done online: https://financialcommission.org/olymp-trade/. Click on "File a Complaint" and fill out the form. The Financial Commission will consider your complaint and the company's arguments, and then come up with a weighted decision that the company is obliged to follow.

Feel free to reach out know if you need any help with an official complaint.

Best regards,
Olymp Trade team.

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Address: Bangalore

Hi Team,

ID:70409368

I have deposited 500$ on 23rd July but amount was not interfaced to my account, your team told to wait, 48 hours, 5 days, 10 days, 15 days, and 30 days. after 30days you team asked Bank statement and UPI screen shots, as per their request I have shared details and meantime I have requested my Banker to update the status of the transaction but my banker raised chargeback request, even I have shared mail with Claim Dept what I have written to Bank.

After 60 days your team asked to provide update Bank statement (last week 24th Sep) and told still under investigation.

Till yesterday told still it's under investigation, If you need I will share all mails which I have received from day one from deposited.

Today I got mail stating 500 $ deposit issue has been resolved, since account is blocked due to chargeback, it will not be refunded.

Please help me to recover my account or refund my money .

please it is my humble request..

Nov 7, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Olymp Trade Customer Care's response Greetings, Arunbo009.

Thank you for writing to us. We understand your situation. Regarding your request, if you do not agree with the result, you can file a complaint to our claim department.

You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

Best regards, Olymp Trade team.

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S

sachin Aggarwal176

Sep 30, 2022

sachin aggarwal
Attachments
Sep 27, 2022, 6:23 PM (3 days ago)
to Claim

Name : Sachin Aggarwal
Account-ID :
and registered e-mail : [protected]@gmail.com
The amount : 130 USD

I deposited 130 usd ( 30 usd and 100 usd by two different deposited transactions) on olymp trade and after deposit i just want to check and try withdrawal process, due to some policies, my account was in internal verification for some days, i waited but after waiting of more than 30 days, my account is blocked .i had received email that my account is blocked please assist me either to activate my account or refund my 130 us dollor. Please find the attachment for deposited slips and email I got as a response

• first response on my email fro my complaint

We understand how upsetting it is for you to learn about the status of your account.

Based on clause 1.4 of our AML/KYC policy, your trading account is currently the subject of an internal investigation after unusual non-trading behaviour was noticed.
There is no need to worry! This is a standard procedure and your account balance is secure. We will inform you once the examination is completed.

We would much appreciate your patience during this process. If you have any additional questions, please email usat [protected]@olymptrade.com.

• second response i receivedfor my complaint

As per our database, your documents have been uploaded successfully for verification. Please be informed that your trading account is currently the subject of an internal investigation. There is no need to worry as this is a standard procedure and your account balance is secure. The team will contact you on your registered email ID once the examination is completed.

• third response i have received for my complaint

We are sorry that you received the service that prompted you to contact us with the complaint, and we regret any disruption that is caused by our services. Unfortunately, your account is blocked due to the chargeback filed against the company which is a violation of clause 2.2 of the "Service Agreement" .

We would like to inform you that we have an independent department in our company which works in such a situation. In order to submit your appeal, please send an e-mail to the following address: [protected]@olymptrade.com, specifying these details:
Name, Surname.
Account-ID and registered e-mail on our platform.
Date when the situation took place. Brief description of the situation and your demands.
The amount, if the situation is concerned about money.

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I am unable to withdraw the amount which was deposited. Unable to contact customer care support. Please help me resolve it.

Oct 30, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Olymp Trade Customer Care's response Hello, MYTH ANIME.

Thank you for writing to us. We are glad that you reached out. Please provide your ID account. We will contact you as soon as we get your ID account.

Waiting for your reply.
Best regards, Olymp Trade team.

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