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Olymp Trade Complaints & Reviews

olymptrade.com

4

Updated: Oct 13, 2026

Complaints 1567

Resolved

1149

Unresolved

418

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Olymp Trade reviews & complaints page 33

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Recently I submitted some bonuses to my trading account so that my initial deposit would look bigger. As the bigger deposit, the bigger potential profits.
After trading for some time I made some profits and decided to withdraw a little money. but to my big surprise I couldn’t do it. All my requests to customer support were useless, because they were probably too busy to answer me properly.
So what is going on? Your website says that you can withdraw bonuses without restrictions.

Dec 2, 2022

Complaint marked as Resolved

It was the profits made from the bonuses that are allowed to withdraw without restrictions. My bad! I misread that thing. Thanks to the olymp trade customer support, they explained me everything very polite, despite I was so stupid.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 29, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing to us. We are glad that you made a question on bonus withdrawals. You can take advantage of our bonus system. If your main deposit on a live account falls to 0 due to losses in the trade you can continue trading with your bonuses. The profit that you gain from bonuses becomes withdrawable money. And you do not have to pay the bonus back when you lose it.

In general, you cannot withdraw the bonuses, but you can withdraw the profit you make from the bonus.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 6, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 6, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

Best regards, Olymp Trade team.

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Address: online platform

My withdrawal amount has been processed by Olymp trade platform...but i don't received it in my bank account..1 days has passed... please help, , and give my money back 🥺
[protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Muquaddar

Thank you for bringing this to our attention. We can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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Two of my transactions were listed as pending even though they've been deducted from my bank.
And now suddenly one of it is showing as failed with no refund to the original payment mode

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, [protected]@gmail.com

Thank you for bringing this to our attention. Unfortunately, we have a technical issue with UPI but we can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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I did my two factor authentication with google authenticator. And accidentally i uninstalled olymp trade and google authenticator. Now i cannot login back to my olymp trade platform, because it asks for a security code from google authenticator app. i am stuck !!! Please it is a humble request that someone please help me.

Nov 25, 2022

Complaint marked as Resolved

i e-mailed to the support of olymp trade and they did resolved my issue by disabling the 2 FA authenticator, but now my account is banned even after my verification.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Roneythakur.

Thank you for writing to us. We are glad that we have disabled the 2 FA Authenticators as you requested. Regarding your account being banned, please refer to the email we have sent you. It includes the reason and comprehensive support. Also, you can contact again with our support team for this matter.

Best regards, Olymp Trade team.

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I have deposited 730 INR THROUGH IMPS METHOD TO OLYMP TRADE LIVE TRADING ACCOUNT BUT IT’s been 7 hours and still my deposit is not credited into account.solve this issue fast olymp trade and this is my registered mail account - [protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Shivam3030.

Thank you for letting us know about this. We would like to solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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Website: Olymptrade.com

I deposited the amount of 3k on 8nov 2022
And still haven't received yet. Ii contacted several times to the specialist but they are just saying we are trying to resolve the issue but not. And today is 22 nov 2022 still waiting for the 3k amount.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2022

Verified Support

Hello, Sunny Aunglekurti.

Thank you for letting us know about this. We would like to solve your case now. To do so, please provide us with your ID account. So that, we can check the latest update of the pending.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: Puttur { Manglore}

Website: Olymptrade

I tried depositing my money bank was showing temporarily out of service money dint get debited I tried several times around 2:30 am money dint get debited I slept later around 4 my money got debited due to several tries I have the screenshot of the transaction id I deposited 10 dollars money got deduct from my account i dint get my 10$ in my trade account I checked my transaction in Olymptrade it is not showing my money got struck please refund I did my payment in QRscan please refund the money

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Moinuddin Shammash.

Thank you for bringing this to our attention. We are going to solve your request now. To do so, please provide us with your ID account. So that we can check the pending and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

Moinuddin Shammash's [Complaint's author] reply, Nov 28, 2022

74018910

Moinuddin Shammash's [Complaint's author] reply, Nov 28, 2022

I have the pictures of transaction too it’s been many days kindly check on it please refund my money

Olymp Trade Customer Care's response, Nov 28, 2022

Verified Support

Hello, Moinuddin Shammash.

Thank you for your reply. We have sent your ID account to the financial department. They will check on it and contact you shortly.

Best regards, Olymp Trade team.

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At last, I thought I faced the most suitable broker for my needs. Everything was okay from the time I opened a demo account and until I switched to a real one.
Some difficulties overtook me as soon as I started opening positions here. I decided to hold a EUR/USD long position overnight, but then accidentally noticed that money were charged... I thought about overnight fee right away, but why I didn't know about it when I opened this positions and made a decision to hold it overnight? You guys hide information? Figure it out.

Nov 25, 2022

Complaint marked as Resolved

Damn... I gotta be far more attentive in case I decided to start trading with this company. How could I dare not to pay attention to overnight fees? I was enraged actually, that's why I required to explain me what the hell was going on. Now I realized that I was really dumb. That's my fault... Thanks, guys, you opened my eyes and made me to be more attentive.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Himesh85.

Thank you for writing to us about your concern about overnight fees. As far as we understand, you are having confusion about fees in Forex mode. We are here to explain it to you. In Forex mode, there are basically 2 fees:
- Commission: When opening a Forex trade, a certain amount is deducted from the trader's balance. This amount depends on several criteria: trade amount, multiplier, asset specification, etc. The current commission is shown along with the rest of the information about the trade. However, the final payment may sometimes differ slightly due to the market situation.
- Overnight fee: it is a commission for carrying a trader's leveraged position overnight and then deducted from the balance on a daily basis.
Please note that overnight fee depends on the factors of the trade amount, direction, multiplier, and overnight fee rate of the pair. The latter can be found in the "Trading Conditions" tab of the "Assets" menu.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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Address: Bangalore

I had deposited the amount in olymptrade 2 days before, but still the amount is not credited in the trade account, everytime when we mail, they will say wait it will credit and our team is working, they are doing totally fraudulent business, only god knows where the money is,
For new traders I won't recommend this app, new traders don't do trades in this platform its totally a fraud totally fraudu and they won't return the money

I need my money to be refunded soon
Regards
Riyas

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Mohamed Riyas J.

Thank you for writing to us. We understand your disappointment and we would like to solve your pending now. To do so, please provide us with your ID account. So that our specialists can check the status of the pending and contact you with comprehensive support.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: Bangalore

I had made a deposit 2 days before on olymp trade, everytime when I reach the support team, they are telling please wait will be credited, only god knows what's happening,
credit the amount in the olymp trade account,
Or refund the amount,
If I had came to know about this platform before, I won't have deposited in this, my kind request for the traders are not use this platform, and don't take head ache of these issues

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hi, Mohamed Riyas J.

Thank you for letting us know about this. Your review is very concerning to us. We understand your disappointment and we would like to solve your pending now. To do so, please provide us with your ID account. So that our specialists can check the status of the pending and contact you with comprehensive support.

Kindly note that Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: gangawadi, raviwar karanja, panchavati

ID 91941343
It has been more than 94 days since my account was blocked no reply about any solution and still processing
is your person really slow or ignoring or stealing people's money
I want to continue with this account
but now just give me all my money back
it's not bearable
it's out of my patience limit

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Jitesh Bangal.

Thank you for writing to us. Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Our specialists contacted you via email for a specific reason and further support. Kindly refer to the email we have sent.

Please note that our clients who trade in line with the platform's policies are not subjected to such cases. If you do not agree with the decision, you can file a complaint to [protected]@olymptrade.com. They will review your case and give a final decision from the company.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Jitesh Bangal.

Thank you for writing to us. Kindly keep our conversation in one place: https://www.consumercomplaints.in/olymp-trade-b115849#get-cl3352401. Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Our specialists contacted you via email for a specific reason and further support. Kindly refer to the email we have sent.

Please note that our clients who trade in line with the platform's policies are not subjected to such cases.

Best regards, Olymp Trade team.

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Account ID[protected] i have deposited $10 on 23/aug/2022 but that dindn't got credited to my wallet... after that i again deposited $10 on 01/SEP/ 2022 but again same thing happened... now yesterday ON 16/NOV/2022 i deposited inr 700 but again the same thing happened ... each time the money got deducted from my bank but didn't got credited to my wallet... i'll attach the secreenshots of the payments below respectively ... i want my issue to be resolved ASAP ... either refund my money or add it immediately credit that to my wallet...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 18, 2022

Verified Support

Hello, Aatif Javid.

Thank you for bringing this to our attention. Regarding your request, we would like to solve your case now. To do so, please provide us with your ID account. With it, we can make an investigation the pending.

It is also recommended not to make new withdrawals when the last one is not finished. We are waiting for your response.
Best regards, Olymp Trade team.

Aatif javid's [Complaint's author] reply, Nov 19, 2022

Account ID 73284867
Email id:- [email protected]

Olymp Trade Customer Care's response, Jan 11, 2023

Verified Support

Hello, Aatif Javid.

Thank you for writing back to us. We are writing to let you know that we have passed your ID account on to our financial specialists. They will call you shortly!

Best regards, Olymp Trade team.

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I have deposited an amount of $10 on 23/aug/2022 and again deposited another $10 on 01/sep/2022... to my live trading account id 73284867... with registered email id as [protected]@gmail.com but the money has not been credited into my account ... i've been contacting customer support from last 2 months i didn't got any response from them ... neither i got any refund of that money... yesterday i added inr 700 in the same account the money got deducted from bank but has not been added to my trading account... either add that money to my trading or initiate the refund of my money as soon as possible ... i'll attach the screenshots of all the three payments below respectively... i want my money back... fraudsters... i want my issue to be resolved as soon as possibleю

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 18, 2022

Verified Support

Greetings, Aatif Javid.

Thank you for letting us know about this. Regarding your request, we would like to solve your case now. We have passed your ID account to our financial specialists. They will check the status of the pending and work on their side. Then they will contact you shortly with the latest update.

In the meanwhile, it is also recommended not to make new withdrawals.
Best regards, Olymp Trade team.

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Olymp trade, you have blocked my account with had more than 2 million INR in it !!!
I was your expert trader for very long.
Please return all of money & unblock my account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 17, 2022

Verified Support

Hello, Praveenfun2.

Thank you for writing to us. We take your words very seriously. Regarding your claim, please provide us with your ID account. So that we can check on your account.

In the meanwhile, if your account is blocked, we recommend you check your email. Normally, we would write a letter in case an account is blocked. The reason and further support can be stated there as well.

We are waiting for your ID account.
Best regards, Olymp Trade team.

praveenfun2's [Complaint's author] reply, Nov 17, 2022

My email is [email protected]

Olymp Trade Customer Care's response, Nov 18, 2022

Verified Support

Hello, Praveenfun2.

Thank you for writing back to us and providing your email address. We have passed your information on to our specialists. They will check the status of your account. They also will provide further assistance shortly.

Best regards, Olymp Trade team.

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Address: online

Website: olymptrade.com

I made a request 860 INR withdrawal in olymp trade application.
it has detected in my olymp trade account but still not came in my bank account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 16, 2022

Verified Support

Hello, Muquaddar.
Thank you for bringing this to our attention. We would like to solve the pending now. To do so, please provide us with your ID account in the comment section. With it, our specialists can track the pending and call you with an updated status.

Waiting for your response.
Best regards, Olymp Trade team.

Muquaddar's [Complaint's author] reply, Nov 16, 2022

its done nowðŸ¤—ðŸ¤—ðŸ˜˜ðŸ˜˜♥ï¸

M

Muquaddar

Nov 16, 2022

sorry;; my withdrawal request has been accepted.ðŸ˜˜ðŸ˜˜ðŸ˜˜thanks olymptrade

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I urged you to please impose a strict penalty on this platform for not resolving my issue since 60 days.
I have already provided the bank statement as desired by olymptrade but till now my deposit is not credited.
Inspite of several follow up mails they are not bother to revert on my mail's
I am becoming hopeless and helpless at this moment.
It is evidently the worstexperience of my life to trade on this platform
No body is listening...i am crying every day but they have lost their self esteem and ignoring my mails.
Further i would request you to instruct olymptrade to credit the compensation o[censored]sd 5000 immediately in my account alongwith deposit of inr 2100 for playing with innocent people emotional sentiments and loss of profit due to unavailability of fund

Regards
Kunal Soni

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 15, 2022

Verified Support

Hello, Kunal Soni.

We are writing to you to let you know that your review is very concerning to us. And we treat it very seriously. We would like to solve your request soon. To do so, please provide us with your ID account. So that we can develop a thorough investigation of the pending. Then our specialist can call you with comprehensive support.

Please note that the normal processing time for a deposit should be instant. In some rare cases, it can take a while due to the other party's requirements.

We are waiting for your response!
Best regards, Olymp Trade team.

Kuna soni's [Complaint's author] reply, Nov 16, 2022

Email id [email protected]
Transaction ID 12f88e190b8b3750a710a6c3a211f30c | Personal ID 78635502 | Date 11/11/2022 | Deposit + 500 INR |
Already lots of time wasted...pls credit compensation pf inr 5000

K

Kuna soni

from Kolkata, West Bengal

Nov 16, 2022

Payment screenshot

K

Kuna soni

from Kolkata, West Bengal

Nov 16, 2022

2100 inr deposit screenshot

Olymp Trade Customer Care's response, Dec 6, 2022

Verified Support

Hello, Kunal Soni.

We received your response. We already sent it to our financial specialists. They are working on it and they will contact you shortly.

Best regards, Olymp Trade team.

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I made a deposit into my Olymp trade account 4 days ago and it's still pending. Whenever i contact them via email i get insufficient feedback and my deposit issue has not yet been resolved to date. What's the issue with Olymp trade?

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 14, 2022

Verified Support

Hello, Jøstham.

Thank you for bringing this to our attention. We understand your disappointment. To solve this case soon, please provide us with your ID account. With it, we can check the pending and contact you with support.

Waiting for your response.
Best regards, Olymp Trade team.

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Address: Payment proof

My olymptrade I'd is[90439044]. I have made a UPI deposit on 04 Nov 2022. Raised a request to support team for the same to credit the amount. From last 10 days I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever.
My transaction id [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 14, 2022

Verified Support

Hello, Adilbashir495.

We are sorry to hear you had such a frustrating experience, but we appreciate you bringing this issue to our attention. We have passed your ID account to the financial department with a reminder. They will contact you shortly regarding your case.

Please note that we understand your situation, and we are doing everything in our power to solve it. However, the payment process may include many parties. Kindly be patient while we are sorting out.

Best regards, Olymp Trade team.

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I have been trying to transfer some of my ethereum from a cryptocurrency exchange wallet to my Olymp Trade account. Nothing seems to be happening and I have no idea why. I thought crypto funding was available here but it doesn't seem to be working properly. It has been two days and tried like at least 6 to 7 times from my wallet on cryptocurrency exchange, it just simply does not go. There is nothing in the notification center as well regarding the fact that they are currently unavailable for maintenance or something like that. They could have warned at least.

Nov 21, 2022

Complaint marked as Resolved

Can't get my head around to figure out why I have done such a careless mistake. Turns out I have been trying to send ethereum to the bitcoin address. Because of the fact that the technologies essentially do not match, I could not send anything. The moment I realized that I have done such a facepalm, for the life of me. But I deserved it obviously. Anyhow, basically everything works properly now.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 14, 2022

Verified Support

Hello, Prem H.

Thank you for bringing this to our attention. Regarding the crypto transfer failure, please provide us with your ID account. We will check if anything is missing from our side, then we will contact you with comprehensive support.

We understand that you feel frustrated when your transfers keep being denied. We will fix it as soon as we have your ID account.

We are waiting for your response!
Best regards, Olymp Trade team.

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Hi,
I requested for a withdrawal from my account with Account id: 65329541,
it is still processing but money has been deducted from my account.

Please check status and make the withdrawal as soon as possible.

Thanku you.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 14, 2022

Verified Support

Hi, B.krushna.

Thank you for letting us know about this. We have passed your ID account to our financial specialist. They will check the pending and call you shortly with comprehensive support!

Best regards, Olymp Trade team.

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