First of all, I enjoy trading on this platform. I like the broker's innovative structure and neat design, trading conditions, and tools available to assist in my trading. But I have been trying to gain experience points to level up, but I have not leveled up still. I have watched trading videos, referred the broker to friends and done many things in the name of experience points just so I can level up and earn perks that they have been flaunting in my face. I am unhappy that they have made leveling up impossible and very difficult. It is as good as not offering it.
Sep 22, 2022
Complaint marked as Resolved Indeed, I actually noticed, that I have been doing things the wrong way. After I started doing the daily tasks the platform offers, and making forex trades, especially using the multiplier, my experience points started to come in.
My profitable trades actually give me more XP, and when I traded with bigger multipliers, my experince points got even bigger actually. Bigger the size bigger the XP. It is all right now, I know what do to get myself the Expert status in a short time!
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2022
Olymp Trade Customer Care's response Hi, dear MoninMerchant.
We are incredibly grateful for your honest feedback. Olymp Trade strives to provide high-quality trading conditions for all users. We take care of every detail for the tools, platform, tabs, buttons, and modes. We are so glad that our effort met your requirement for a trading broker and that you enjoy working with us.
Regarding gaining XP, XP is an experience point that you gain by completing trading activities on your Trader's Way. You can track your Trader’s Way to know which missions you need to complete to gain more XP. Following Trader’s Way helps to gain XP easily because you can have more XP once you finish a mission.
Hope this is helpful.
Best regards, Olymp Trade team.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please specify your account ID in reply.
Best regards,
Olymp Trade team.