Olymp Trade Complaints & Reviews

Its been more than 30 hours, INR 40, 000 is not credited in my account yet.
Kindly process it faster. I need my money so urgently.
USER ID: 79878460
EMAIL: [protected]@gmail.com

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Sep 29, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

Olymp Trade Customer Care's response Hello, Arjun Tomar.

Thank you for letting us know about it. We would like to inform you that we just passed your ID account to our financial specialists. They will look up the status of the withdrawal and call you to assist.

Best regards, Olymp Trade team.

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My account is blocked since 20 days now, All documents submitted and verified but still pending. And how come my transactions looks like an issue to them.

They are eating hard earned money of indian citizens as they are not returning my money or unblocking my account. They are just using the name of clause 1.4 to delay as their is no such activity taken place because I am normal trading.

My Olymp Trade ID Is...

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My withdrawal is pending since more than 5 working days. Still no response from the customer support. I need a solution for the same.

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Jul 18, 2023

Complaint marked as Resolved

Thanks

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Olymp Trade Customer Care's response Hello, Tushar Mhaiskar.

Thank you for letting us know about this. We would resolve your case carefully. To do so, please provide us with your ID account. So that we can pass it to our financial specialist. Then they would investigate the pending and contact you right after with the update status and advice.

Waiting for your response.
Best regards, Olymp Trade team.

Aug 22, 2022

Updated by Tushar Mhaiskar My account ID is 89322514

Verified Support

Aug 23, 2022

Olymp Trade Customer Care's response Hello, Tushar Mhaiskar.

Thank you for sending us your ID account. We have passed your request to our financial specialists. They will investigate and contact you shortly with comprehensive support. They would resolve your case thoroughly.

We hope you update the status of this review once your situation is solved.
Best regards, Olymp Trade team.

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Tushar Mhaiskar

Aug 22, 2022

Withdrawal recieved. Thank you Olymp Trade

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My withdrawal is still pending since more than 5 working days. Inhave attached screenshot of the pending withdrawal.
Please look into the matter seriously.

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Sep 24, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Olymp Trade Customer Care's response Greetings, Tushar Mhaiskar.

Thank you for bringing this matter to our attention. We would resolve this case thoroughly. To do so, please provide us with your ID account. With it, we can create a task for our financial specialist. When they have your ID account, they can take a look at your case and contact you with comprehensive support.

Best regards, Olymp Trade team.

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Tushar Mhaiskar

Aug 22, 2022

My account ID is 89322514

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When i loose, they don't ask any verification. when get profit, after withdrawal, they asked verification. verification also successfully completed. but, they blocked my account. this issue started 1month back. am repeatedly fallowing with olymp trade support. they response also very delay. they said wait for three day, again wait for three days, again again they said same. till they are not rectified. am very frustrated with olymp trad worst service. kindly give best solution. email id : [protected]@gmail.com

Sep 25, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Olymp Trade Customer Care's response Hello, Mohanjrs.

Thank you for writing to us. As you know, Olymp Trade is a certified broker. To keep that title, we have to follow strictly our regulator’s rules and regulations. Verification is one of those. Verification is not required when opening an account. However, users need to complete the verification process once they are asked to, regardless they are making a profit or loss.

Regarding your request, if you find answers from customer service unsatisfactory, you can file an official complaint to [protected]@olymptrade.com. You can include your ID account and details of your case. They will review the investigation and provide the final decision from the company.

Best regards, Olymp Trade team.

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Ain't know where to start, but I want to share my experience first, only then I have a real question for olymp trade's representatives. it blows up my mind.
I am trading here for several months and still had no issues, recently decided to find out information about bonus system.
I noticed that after my deposit I was accrued with some bonuses.
wanted to withdraw 'em and it turned out that it was prohibited. ok... but the bonuses disappeared after i requested the withdrawal, what's it??????

Aug 23, 2022

Complaint marked as Resolved

Probably, the main mistake of mine was a rush. I rushed an haven't checked all the information about bonuses properly. Suppose that the next time I ought to be more attentive. Thank you Olymp Trade for clarifying this information to me.

Olymp Trade customer support has been notified about the posted complaint.

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Tristan Balletto

Aug 20, 2022

I traded over $450k on the platform and all access to place withdrawals of my funds was denied, i kept on contacting the customers support but didn't get a reasonable response from them, all my funds including my profit was stuck on the platform. I was so sad being frustrated over things, until I was advised to contact gavin ray a well known refund specialist, I got in touch with him and followed all proceedures he instructed and he successfully initiated the withdrawal confirming the payment into my bank account, i recommend his services to anyone you can contact him on email [protected]@gmail.com or WhatsApp ‪+‪1 (352) 322‑2096‬.

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Olymp Trade Customer Care's response, Aug 22, 2022

Verified Support

Hello!

We are letting you know that we have sent a request to update your content by removing promotional content. The contact information you have attached is potentially harmful to the Customer Complaint. Kindly take measures, otherwise, we will have to flag your review for removal.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Aug 22, 2022

Verified Support

Hello, Japtaljal.

Thanks for taking the time to share your thoughts with us. We are glad that you find no difficulty using the Olymp Trade platform.

Regarding your question about the bonus, there are a few notes you need to know. First, you cannot withdraw the bonus but you can withdraw the gain from the bonus. Second, when you order a withdrawal of any amount of money, even 10$, all bonuses will be deducted from your account.

In general, you can only withdraw the profit gained from bonuses. Hope this clarified your question.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Aug 23, 2022

Verified Support

Hi, dear Japtaljal.

Thank you for writing back to us. We understand that sometimes trading can be confusing. There is a lot of information to acquire. We can save you a headache by providing comprehensive support. Either a simple question or a confusing button. You can always reach out to us for the answers.

We are glad to be helpful.
Best regards, Olymp Trade team.

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Money is debited from my account sum of rs 700 but it is not showing 700 in real account plz help me to solve my problem else please help me to refund my money
I have login my account with my apple id.. as gmail id is not entering my
olymp trade id : 92156094
Order id :[protected]
Wallet refer no: [protected]
Request no: [protected]
Plz help me to get my money
Date : 15/08/22
Time : 8:10 pm

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Sep 20, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2022

Olymp Trade Customer Care's response Hello, Gunvansh Chugh.

Thank you for bringing this to our attention. We would like to solve your case now. We have passed your ID account and your request to our financial specialists. They will check the current status of the deposit and contact you shortly with support.

Best regards, Olymp Trade team.

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Ishir6577

Aug 20, 2022

I invested with olymp trade last month and I wanted to withdraw my funds but I couldn't. I had to surf the internet for a good and competent recovery company to get my funds for me. I bumped into offshoreresolve.com, you can contact them to assist you on what to do to get your funds back, thank me later!

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I had made a withdrawal request, 2 days back. The request is still pending in the "request created" Stage and has not progressed. I have an expert level account, which claims to give priority to withdrawals, but I am yet to see this. I need a speedy resolution to this issue.

Olymp Trade customer support has been notified about the posted complaint.

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TANUJ BANERJEE

Aug 15, 2022

This has been resolved. Thanks for the prompt response and resolution, team!

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Olymp Trade Customer Care

Aug 15, 2022

Verified Support

Hello, TANUJ BANERJEE!

Thanks for the update. We sent your case to our specialists as soon as you wrote to us. It is always a pleasure to help our traders!

Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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I am extremely annoyed by the fact that the timeframe begins with ten minutes, which is unreasonable and very much unreasonable. How can we work with such? In general, time frames should be able to be made as small as one minute, but on the Olymp trade website, they stop at ten minutes. How will you execute one-minute trades effectively with the smallest timeframe like that? There is no doubt the area chart on the website and interface looks nice, but I tell you, it is not designed with traders in mind.

Aug 19, 2022

Complaint marked as Resolved

That is my bad. I apologize for the misinformation. The Timeframes are adjustable with little +/- signs and are very flexible.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 17, 2022

Verified Support

Hi, Zashrysh.

Thank you for writing to us. In fact, Olymp Trade provides a variety of time frames shown on the charts. You can choose from 15s charts to 1-month charts. To change the chart, you click on the timeframe at the center bottom of the chart. There would be a list of time frames for you to choose from. You can select small time frame charts to big time frame charts. Or you can use both using double chart windows.

Olymp Trade listens to our users’ feedback and improves the platform. We would like to provide handy tools and the finest conditions for our trades. We hope that with multiple time frames, they can fit into your trading strategies.

If you have any questions, please feel free to contact us.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Aug 22, 2022

Verified Support

Hi, dear Zashrysh.

Thank you for marking your question as resolved and writing back to us. It is nice to be useful when users need to clarify questions. We are willing to provide information about the Olymp Trade platform. You can reach out to us anytime you need support.

Wish you a lot of success!
Best regards, Olymp Trade team.

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I have placed a withdrawal on 7 june 2022 of amount 1036 USD0 us not credited in my bank account.
It's been more than 2 months there is no response from your financial department.

Sep 21, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2022

Olymp Trade Customer Care's response Greetings, Rajmishra23.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. To solve your case, please include your ID account in the comment section. We will have our financial specialists update the current status of the withdrawal.

Waiting for your response.
Best regards, Olymp Trade team.

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Ishir6577

Aug 20, 2022

I invested with olymp trade last month and I wanted to withdraw my funds but I couldn't. I had to surf the internet for a good and competent recovery company to get my funds for me. I bumped into offshoreresolve.com, you can contact them to assist you on what to do to get your funds back, thank me later!

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I found an Olymp Trade by accident, while reading a reviews on some website. The conditions were more than suitable and I decided to learn more about it. I didn't have any previous experience in trading, except of couple tutorial videos, but wanted to find out more about it. A little bit later I had enough information and decided to open an account and made a deposit. I started to master the branded trading platfrom and found out a lot of trading products are not available and there is even an indicator of closed lock on it. As far as I know, all products should be available after you open an account, shouldn't they?

Aug 18, 2022

Complaint marked as Resolved

Ok, that was in hurry. It turns out that not all products are traded 24/7. Should have know it before.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 17, 2022

Verified Support

Greetings, Resuand.

Thank you for writing to us. We are glad that you started your trading journey with Olymp Trade. It is our honor to assist you with the very first steps. Our effort is to provide the finest condition and support for traders, especially new ones. We understand that it is hard to start something new. We are more than happy to meet your expectations when you first join the trading.

Regarding your question on products, even when you have not deposited, you can access all 3 trading modes including Fixed Time Trade, Forex, and Stocks. However, please note that some assets are only available at certain times of the day. You can check when it is available under the name of that asset. When the market is open, you can trade with these assets as normal.

Hope this clarified your understanding.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Aug 19, 2022

Verified Support

Hello, Resuand.

Thank you for writing back to us. Yes, some assets can be traded at a certain time of the day. However, you can trade 24/7 with other assets. Olymp Trade has a variety of assets for you to choose from. While waiting for some particular assets available, you can try to trade on others as well.

Have fruitful trading!
Best regards, Olymp Trade team.

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Recently joined this broker and actually managed to open real account and trade on it for a while. have lotta questions for this company, but the most part of them were resolved due to Help Center. this section on site is handy.

anyway, there is a question which might be resolved only by official representatives.
as far as I know there is a bonus system or something like that. but I can't understand precise conditions concerning bonus trading, I want you to clarify me this moment, as I can't withdraw these bonuses, why? What's going on?

Aug 23, 2022

Complaint marked as Resolved

Oh my goodness. I thought that I am pretty smart, but this situation turned me into a real stupid boy. I mean, I was super wrong that I haven't checked all the information before I wrote this post. Olymp Trade team is full of professionals, big thanks for clarification.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2022

Olymp Trade Customer Care's response Greetings, Pavit _Sahota.

Thanks for taking the time to share your thoughts and feedback with us. We are pleased that you joined our community. Thank you for using our service with the Help Center. It is good to know that you find it handy and useful for you when you need assistance.

Regarding your question about the bonus, there are a few notes about it. You cannot withdraw the bonus but you can withdraw the gain from the bonus. If you order a withdrawal of any amount of money, even 10$, all bonuses will be deducted from your account.

So, in general, you can only withdraw the profit gained from bonuses. Hope this clarified your question.
Best regards, Olymp Trade team.

Verified Support

Aug 23, 2022

Olymp Trade Customer Care's response Hello, dear Pavit _Sahota.

Thank you for marking this as resolved. We are pleased to be helpful. Next time, if you have any questions regarding Olymp Trade, please do not hesitate to contact us. No question is unnecessary. We are willing to support you.

Wish you a lot of success!
Best regards, Olymp Trade team.

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My account has been blocked from more then 1 month and I have money in my account
My account email Id is -
[protected]@gmail.com

Either unblock my account or please give my money on the same details from which I have deposited the money.
I need the money urgently
Hope you will understand

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 15, 2022

Verified Support

Greetings, Vansh B.

Thank you for writing to us. Olymp Trade is a certified and trustworthy broker. To keep this title, we have to strictly follow the rules and regulations from our regulator - Finacom. Therefore, we have to block these accounts that violate our Service Agreement.

Regarding your request, it is recommended that you write an email to our claim department. The email address is [protected]@olymptrade.com. Please include in your email with your ID account and details of your case. They will review the situation and make the final decision.

Best regards, Olymp Trade team.

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I've been trading on Olymp Trade platform for almost month now. During this time, I have become more confident in trading. But sometimes I have to wait a long time for price to reach necessary target.
I've realized that there are currencies that are more popular among traders and therefore more active. And some currency pairs are not so popular and therefore move weakly or jerkily.
Probably it has nothing to do with popularity but with servers connected to broker. It seems to me that weak Internet signal may affect currency movements.
Anyway, it makes me uncomfortable because I have to wait a long time for currency pair price to change before I can make trade.

Aug 16, 2022

Complaint marked as Resolved

Now I get it! Yes, I guessed that problem I described is actually normal situation in market. But it seemed to me that it could be related to internet connection. Now I know more about price movement, and I have no doubt that broker provides most actual quotes. Thanks for explaining everything to me! Now I'm even more interested in learning about financial markets.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 15, 2022

Verified Support

Greetings, Mushiphari.

Thank you so much for taking the time to provide feedback. We are glad that you chose Olymp Trade and become confident in trading over time. There is no difference in showing prices between popular and unpopular currency pairs. With the popular pairs, there are a lot of trades so the price is constantly changing according to the bull and the bear. Contrarily, the unpopular pair would have few trades so there is not much moving in prices.

Another tip for the platform to perform properly is that please check your internet speed. It is recommended to be more than 30 Mbps. The internet speed could affect the price shown in the charts.

Hope we clarify your thoughts. If you have any further questions, we are willing to help.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Aug 18, 2022

Verified Support

Hi, dear Mushiphari.

Thank you for writing back to us. Price movement for each asset can be different from others. That is confusing a little bit from the beginning. Once you spend time observing the market, you would catch the pattern of each asset. Besides, internet connection can affect the interface. Kindly make sure the internet speed is more than 30 Mbps for the platform to perform properly.

We are so happy to know that you are eager to learn more about the financial market. Olymp Trade provides a free education database that can be helpful for you.

Best regards, Olymp Trade team.

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I had set up 2FA in google authenticator app. My iphone got damaged and all apps were reset. I have downloaded the google authenticator app again but I am not able to see the 2FA codes inside the app. I remember my loginID and password.
Login ID is pal.[protected]@gmail.com

Please help in retrieving the 2FA codes for Olymp Trade in the google authenticator.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 10, 2022

Verified Support

Greetings, Mithun75.

Thank you for letting us know about this. Our support team is willing to assist you with this case. Kindly include your ID number in the comment section. With it, we can contact you with comprehensive support.
Or you can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Since past 2 years I am losing money in Olymptrade, is that olymp trade real or fake

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 15, 2022

Verified Support

Hello, Hemanraghuraman.[protected]@gmail.com.

Thank you for contacting us. Your review is very concerning to us. It is a pity that you did not achieve as you expected. Olymp Trade is a trustworthy broker. We are regulated by our regulator - Finacom. To be able to perform as a broker, we keep our operation transparent and straightforward.

We understand that trading is difficult and complicated. Sometimes, losing trades is expected. That is why we constantly provide traders with trading knowledge, strategies, and tips. We hope that this education database can contribute to your trading journey.

If you have any specific questions, do not hesitate to contact us.
Best regards, Olymp Trade team.

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Address: Olymptrade

ID 89596958 no Ad deposit date :31/07/2022 time:02:53pm payment upi deposit 700rupees no Ad real account Helping me

Sep 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Aug 09, 2022

Updated by Nanthini 21 Deposit praplam

Aug 09, 2022

Updated by Nanthini 21 No Ad deposit Help me

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hi, Nanthini 21.

Thank you for writing to us. Our financial specialist has received your ID account and your request. They will check the deposit and contact you shortly with support.

Kindly be patient while we are working on it.
Best regards, Olymp Trade team.

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Address: Olymptrade

ID 89596958 no Ad deposit payment date :31/07/2022 time :02:53pm payment 700rupees upi deposit no Ad payment Helping me

Sep 18, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Aug 09, 2022

Updated by Nanthini 21 no Ad deposit Help me

Verified Support

Aug 16, 2022

Olymp Trade Customer Care's response Hi, Nanthini!

Thanks for getting in touch. Please let's continue the communication on this case by following the link: https://www.consumercomplaints.in/olymp-trade-deposit-payment-c3272988

Best regards, Olymp Trade team.

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Address: Olymptrade

No Ad deposit payment Help me my ID 89596958.date: 31/072022 time02:53pm no Ad deposit payment Helping me

Sep 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Olymp Trade Customer Care's response Hello, Nanthini!

Thank you for contacting us. Your review is very concerning to us. Please let's continue the communication about this case in one place via the link: https://www.consumercomplaints.in/olymp-trade-deposit-payment-c3272988

Best regards, Olymp Trade team.

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Address: Challakere

My account closed due to several account opened and when i contact customer support they told me that I violates their policy and simply they close my account and they don't give my money back EUR 119. Reason is several account registered, and I request them close all accounts and active this account but still I'm waiting.

''Please activate my account or refund my money''

I submitted all the documents but still they block my account.

Sep 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Olymp Trade Customer Care's response Greetings, Shree33.

Thank you for contacting us. Regarding your case, in our Service Agreement, which is signed before opening an account, there is a rule that every user is supposed to have only one account. This is the reason why your account is blocked for violating the Service Agreement.

If you do not agree with this decision, it is recommended that you file a complaint to the claim department via [protected]@olymptrade.com. They will review your case and form the final decision for it.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 36

Withdrawal amount not credited in my account

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Documents Submitted and Verified But Account Block & not returning money since 22 Days

Pending withdrawal since long time

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Withdrawal pending since more than 5 working days

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After successful veirification they blocked my account

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Wanna sort out with bonuses

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Money not transferred

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Withdrawal pending for the past 2 days

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Bad ten minutes

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Paise

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Products unavailable

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Bonuses!

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Account Blocked from more then 1 month.

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I noticed that some currency pairs are moving slower than others.

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2 Factor Authentication

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Every time I am losing

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Deposit payment

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Problem Deposit

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Deposit problem

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My olymp trade account is closed

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