Olymp Trade Complaints & Reviews

I have deposited 50 dollar inn myyy olymp trade account 91169647 on 24-7-22 butt it is nott debited to myyy account tilll todayy .olymp trade customer service said your money will be transferred by 2 nd of August as it was the 5th working day after my complaint of not getting myy money.

Now whenn i am contacting Olymp trade customer service through email now it's been 3 days theyy are not even replying

Pllllzzzzz givee myy moneyyy backk as soon as possible.

+2 photos

Sep 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Aug 05, 2022

Updated by Auroleen Sirr i want myy 50dollar amount as soon as possible

Verified Support

Aug 12, 2022

Olymp Trade Customer Care's response Hello, Auroleen.

Thank you for bringing this to our attention. We would like to solve your case soon. As you already specify your ID account in another review. We have passed it to our financial specialists. They will check the current status of your case and give you a call shortly to specify the solution.

Kindly be patient with us while our specialist is checking for you.
Best regards, Olymp Trade team.

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Address: Hyderabad

My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account please refill my live account.

+2 photos

Sep 20, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

Olymp Trade Customer Care's response Greetings, Zia Mahmood Hussain.

Thank you for bringing this to our attention. Unfortunately, we are having technical difficulties with UPI. However, we are able to sort this out for you. To do so, please include your ID account in the comment section. We can pass it to our financial specialists for further investigation and provide support.

Waiting for your response.
Best regards, Olymp Trade team.

Aug 05, 2022

Updated by zia mahmood hussain My account ID is 63036328. Please resolve the issue at the earliest.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, Zia Mahmood Hussain.

Thank you for sharing with us your ID account. We have passed it to our financial specialist. They will check the deposit and get back to you shortly with the update.

Best regards, Olymp Trade team.

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Auroleen

from Rourkela, Odisha

Aug 4, 2022

I have deposited 50 dollar inn myyy olymp trade account 91169647 on 24-7-22 butt it is nott debited to myyy account tilll todayy .olymp trade customer service said your money will be transferred by 2 nd of August as it was the 5th working day after my complaint of not getting myy money.

Now whenn i am contacting Olymp trade customer service through email now it's been 3 days theyy are not even replying

Pllllzzzzz givee myy moneyyy backk as soon as possible.

Amount deducted from bank but showing transaction failed and no refill in live account. - Comment #4032235 - Image #0

Amount deducted from bank but showing transaction failed and no refill in live account. - Comment #4032235 - Image #1

Amount deducted from bank but showing transaction failed and no refill in live account. - Comment #4032235 - Image #2

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Olymp Trade Customer Care's response, Aug 12, 2022

Verified Support

Hi, Auroleen!

Thanks for getting in touch. Please let's communicate about your case in one place via the link https://www.consumercomplaints.in/olymp-trade-not-getting-my-money-c3269234

Thank you for your cooperation!

Best regards, Olymp Trade team.

A

Auroleen

from Rourkela, Odisha

Aug 4, 2022

91169647

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Upi refrence no.[protected]
date of payment- 08/05/2022
payment made but service not delivered

+1 photos

Sep 15, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Olymp Trade Customer Care's response Greetings, Jeet100.

Thank you for letting us know about your deposit delay. Unfortunately, we are having technical difficulties with UPI. To solve this situation, please provide us with your ID account in the comment section. Our financial specialist can investigate the transaction and advise you on a solution.

Best regards, Olymp Trade team.

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UPI Reference number[protected]
Date 01 May 2022
Payment made but service not delivered.Merchant took money from me and blocked me. Disputed the issue in the bank too but no action was taken.

+1 photos

Nov 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Olymp Trade Customer Care's response Hi, Deepsa09.

Thank you for letting us know about your case. Unfortunately, we are having technical difficulties with UPI. To solve this situation, please leave us your ID account in the comment section. Our financial specialist can track the deposit and contact you with support.

Best regards, Olymp Trade team.

Aug 05, 2022

Updated by Deepsa09 My Olymp Trade account blocked

Verified Support

Oct 13, 2022

Olymp Trade Customer Care's response Hello, Deepsa09.

We are sorry for the late reply. As you may know, Olymp Trade is a certified broker by our regulator-Finacom. We need to follow strictly their rules and regulations including blocking violated accounts.

In this case, if you do not agree with us, you can file an official complaint. You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

Best regards, Olymp Trade team.

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Olymp trade offers very flexible promotion options. There are first deposit bonuses, various promo codes that allow traders to get much more money on their deposits.

However I faced an issue with the bonus withdrawals. The thing is, I didn’t withdraw the bonus money right away. I traded for a period of time, made profits and tried to withdraw the money including part of the bonuses. But I couldn’t. What has gone wrong? Maybe I didn’t get something? It’s kinda frustrating.

Aug 5, 2022

Complaint marked as Resolved

Ok, my bad. Bonuses are only for trading purposes, no withdrawals or paying for the services and platform extensions allowed. Should’ve read the bonuses terms and conditions carefully.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 3, 2022

Verified Support

Hi, dear Manpreet_Karnik.

Thank you for sharing. Bonuses are very useful for both new traders and experienced traders. Users can take advantage of bonuses to make a profit.

Regarding bonus withdrawal, there are some rules that you need to know. First, If you order a withdrawal of any amount of money, even 10$, all bonuses will be deducted from your account. Second, you can not withdraw bonuses, but you can withdraw the profit gained from bonuses.

In your case, you can withdraw the amount excluding the bonus. It is a general rule and applies to every user. Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Dear sir I have made payment of 1000/- INR on 29th June 2022 at 1:00 am. it almost 32 days complete till now I can’t receive my money on Olymptrade trading account my id is 90571311 please do it fast pay my deposit money to Olymptrade account or return my money to bank account because money is deducted from my bank account I’m just frustrated with this poor customer service I need my money back.

+1 photos

Sep 2, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, Ziauddinx.

Thank you for bringing this to our attention. Unfortunately, we have technical difficulty with UPI. We would like to solve your case soon. We have passed your ID account to our financial specialist. They are working on your case. They will contact you shortly with an update on the current status and advice.

Best regards, Olymp Trade team.

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Address: saranon ki dhani, bhunka Bhagat Singh, teh. sindhari, saranon ki dhani, bhunka Bhagat Singh, teh. sindhari, saranon ki dhani, bhunka Bhagat Singh, teh

I'm mukesh
My gmail id [protected]@gmail.com
Deposit request no [protected]
UPI Ref.no.[protected]
Sir, I deposit 75 USD (5973inr) on 13july2022, but not visible in olymp trade and not refund my money back
Deducted from my bank account 5973 inr
Please refund my money

+2 photos

Aug 5, 2022

Complaint marked as Resolved

Thanks 👍 olymptrade My money back 75 usd I'm very happy Thanks so much O.T.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, Mukesh7157.

Thank you for writing to us and letting us know about this. Currently, we have a technical issue with UPI. We have passed your information to our financial specialist. They will check the current status of the pending and contact you soon with comprehensive support.

Best regards, Olymp Trade team.

Aug 02, 2022

Updated by Mukesh7157 Help me sir
Why[protected] to today not refund?
75 usd (5973INR)

Aug 04, 2022

Updated by Mukesh7157 Thanks so much
Olymp trade
My money is back 5973inr
Thanks again and again thank

Verified Support

Aug 05, 2022

Olymp Trade Customer Care's response Hi, dear Mukesh7157!

We were glad to help you promptly. Do not hesitate to contact us if any questions or concerns appear.

We also will be pleased if you mark this review as resolved.

Best regards, Olymp Trade team.

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Auroleen

from Rourkela, Odisha

Aug 7, 2022

Bhai apkaa kab aya paisa??

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I had deposited $10 on 22.07.2022 in olymp trade... But it does not appear in my olymp trade account... Today is 9 th day of deposited amount ..still thier response is very poor...kindly resolve this issue plz

+2 photos

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Greetings, Vijay Ragavan 2000.

Thank you for letting us know about this case. Unfortunately, we currently have a technical issue with UPI. We can solve your pending right away once we have your ID account. Kindly mention your ID account in the comment. We can pass it to our specialist for investigation.

Waiting for your response.
Best regards, Olymp Trade team.

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My friend and I have been trading on Olymp Trade platform for three weeks now. And we have noticed that the platform is glitchy sometimes. My friend has been messaging me on Facebook saying he has seen that chart doesn't fully load. I double-checked on my computer and realized he was not only one with this problem.
I think these candlestick skips in chart are due to servers switching on Mondays. When system starts up on Monday, not all candlesticks have time to load. This doesn't disturb me too much, but I think it would be better to fix it

Jul 31, 2022

Complaint marked as Resolved

My friend wrote me that it was not platform malfunction... He read somewhere on net that this is usual thing in financial markets, which is connected with fact that markets don't work on weekends. If I'm not mistaken, this thing is called "Gap". So I want to ask you not to make fun of us for our foolishness... We are new to financial markets and don't know much yet.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

Olymp Trade Customer Care's response Hi, dear Rodwol.

Thank you for writing back to us. Yes, it is called Gap. Gaps are spaces on a chart. It happens when the price of the assets significantly changes with little or no trading in-between. When there is no trading, from Friday to Monday, it causes a gap.

Besides, kindly do not worry when it is new to financial markets. We understand that new traders need time and support to become experienced. To do so, we provide a huge education database called Help Center. You can explore useful information about trading there.

Have fruitful trading!
Best regards, Olymp Trade.

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Nanthini 21

from Namakkal, Tamil Nadu

Aug 4, 2022

NANTHINI.ID 89596958.july31/72022 time:2:53pm 5 day's a go. Iam deposited upi Indian payment 700 Rupees.not AD real account please Help me

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Olymp Trade Customer Care's response, Aug 9, 2022

Verified Support

Greetings, Nanthini21.

Thank you for letting us know about your deposit delay. Currently, we have technical difficulties with UPI. So we would like to solve the case for you. We have passed your ID account to our financial specialists. They will check the current status of your deposit and call you shortly with comprehensive support.

Best regards, Olymp Trade team.

N

Nanthini 21

from Namakkal, Tamil Nadu

Aug 9, 2022

No Ad deposit Help me

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My id : 91119915 I deposited Rs.5000 using upi on 12 july 2022 from my side transaction is successful

My money is deducted from my bank account but showing transaction failed in olymptrade and money is not refill in my account
Here are the screenshots ..
Help plzzzz

Sep 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear Arijitroy.art.

Thank you for bringing this to our attention. Currently, we have a technical issue with UPI. We can check your case now. We have passed your ID account to our financial specialist. They are working on it. They will contact you shortly with the current status of the pending and provide comprehensive advice.

Best regards, Olymp Trade team.

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Address: Aligarh

My user id[protected]
Sanjeev kumar
My 36400 Withdrawal procces 25 Jul 2022
Not complete my procces

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 3, 2022

Verified Support

Hello, Sanjeev8178.

Thank you for bringing this to our attention. We would like to solve the case for you soon. To do that, please include your ID account in the comment. With it, we can pass it to our financial specialist for checking.

Waiting for your response.
Best regards, Olymp Trade team.

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My account has been blocked. This happened today after I updated some settings on my computer. Now my account is blocked, and I can't log in to platform... When I enter my account password, I get message that I entered wrong password. I have tried many times but still can't get in.
I hope my account has not been compromised!
I don't know what to do now because I still haven't been able to log in. Most likely, I will have to get new account. It's good that I had very little money on my blocked account!

Aug 3, 2022

Complaint marked as Resolved

What a fool I am! I got scared myself and scared everyone around me. I accidentally pressed CAPS LOCK key and didn't notice it. I didn't know what that button was for on my computer. Now I do! That's why I couldn't get into my account... I apologize for disturbing everyone. But I want to say thanks for quick response! And now I am sure that my account is protected!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear MohanOza.

Thank you for writing to us. Regarding your current status account, it is recommended for you to check your email from us. In case an account is blocked, we would send users an email stating the reason why their account is blocked with comprehensive advice for each case.

Or you can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/.

Another notice is that we highly do not recommend you to open another account before you understand the status of the current account. It would violate the Service Agreement and lead to other consequences.

Best regards, Olymp Trade team.

Verified Support

Aug 04, 2022

Olymp Trade Customer Care's response Hi, MohanOza.

Thank you for writing back to us. We are pleased to know that your case is solved and you figured out what was going on. It happens sometimes with the typo. It is okay.

Our job is to protect your account away. We want to ensure that users can rest assured that their account is secure as much as possible. We are happy that you feel comfortable and protected.

Best regards, Olymp Trade team.

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Made a deposit of 1000 tomorrow and it has not been credited to my trading account yet
Request no.[protected]

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by Nikunj@250 Deducat amount my bank account

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Greetings, [protected]@250.

Thank you for writing to us and letting us know about your case. To understand better your current request, please share your ID account in the comment. We will pass it to our financial department. They can check the current status of the pending. After the investigation, we can contact you with a solution.

Best regards, Olymp Trade team.

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Website: olymptrade.com

I am a new user of olymp trade app. I deposited ₹700 in my account trough UPI. In olymp trade account it's showing failed but from my bank account the amount is deducted.

+1 photos

Sep 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, Sunanjoy.

Thank you for bringing this case to our attention. Currently, we have a technical issue with UPI. We can solve your issue soon. Please include your ID account in the comment. With it, we can have our financial specialists check the current status of the pending. They will be about to contact you with comprehensive support.

Best regards, Olymp Trade team.

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Deposit amount not reflect in app and its more than 1 month gone.
their customer support very bad and not able to solve my issue

Sep 21, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear Chetan1111.

It's a pity that you have made this conclusion. To understand better about the case, we encourage you to let us know more details about your deposit pending. Please provide us with your ID account and describe the situation for us. We will pass your case to our financial specialist once we know your ID. They will be able to check the current status of your deposit and provide proper support.

Waiting for your response!
Best regards, Olymp Trade team.

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Address: Jammu

UPI I'd

+1 photos

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, dear Thakur Yuvraj Singh.

Thank you for writing to us and letting us know about this. Regarding your deposit pending of 2100 INR, we need to have your ID account, so that we can check the current status of the deposit. Kindly send us your ID in the comment. We will have our financial specialist check your case and will provide comprehensive support.

Best regards, Olymp Trade team.

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I had multiple accounts on Olymptrade platform. Unfortunately I don’t know the policy terms and conditions regarding multiple accounts.

Now, I want to unblock one account and block the remaining accounts.

Please let me know the formal procedure to unblock my account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 26, 2022

Verified Support

Hi, dear Vishnu Vardhan Reddy Veeram.

Thank you for reaching out to us. Olymp Trade is certified as a trustworthy broker. To keep this title, we need to follow our regulator’s rules strictly. These rules are stated clearly in the Service Agreement. That is why we always encourage users to read it carefully before sign-up.

If you disagree with the company’s agreement, you can describe the case to the reclamation department. By this way, they can take a look at the situation and provide the final saying. Here is the email: [protected]@olymptrade.com.

Best regards, Olymp Trade team.

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I made a transaction to my account of Rs2350 and it shows failed transaction. So please refund my amount to my paytm account as soon as possible.
Merchant id: 91583387
Gmail : [protected]@gmail.com
Paytm id: [protected]@paytm

+1 photos

Sep 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, Chump.

Thank you for bringing this to our attention. Unfortunately, we are having a technical issue with UPI. We would like to solve this case now.

We already passed your ID account to our financial specialist. They will check the current status of your deposit and contact you shortly with a proper solution.

Best regards, Olymp Trade team.

Aug 05, 2022

Updated by Chump I haven't still received the payment and it has been more than 5 days. Please take look in to it.

Verified Support

Aug 12, 2022

Olymp Trade Customer Care's response Hello, Chump.

We are so sorry that you have to wait. Our financial specialists received your ID account and the details of your case. They have tried to call you 3 times to provide support. Unfortunately, the call did not reach you. So they left an email about this case’s current status. Kindly check your email.

It would be great if you leave us an update on your situation.
Best regards, Olymp Trade team.

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Maine 7 june ko deposit kiya tha or 1 Mahina ho chuka hai mujhe kha gaya tha ek mahine mai apka refund aajayega but abhi tak nahi aaya hai mera refund bs time mang rahe hai but kuchh response nahi de rahe hai...ye raha mera deposit no [protected]/maine 11 July ko hi sare documents bahj diye the Olymp trade walo ko or ye khe rhe h 5 din intezar kre 11 July se 24 July ho gaya but abhi tak inka na koi response aaya hai na koi reply plzzz help

+4 photos

Sep 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello Dear Vishal 9871,
Humay likhnay ka aur apni pending deposit ka status batanaye ka shukria. Hum app ki problem ko samaj saktay hain humaray liay yeh but jaruri hai kay hamaray customers satisfy hau hum app ki pending deposit kay issue ko jald sai jald solve kir rehay hain.

Hum app ki account id ko apnay financial department ko pehlay hi forward kir chukay hain takay pending deposit ka issue solve hau.Hamara financial department expert app kay case ka status check kirnay kay bad app sai contact kir kay app ka issue resolve kiray ga.

App kay patience ka shukriya
Best Regards, Olymp Trade Team

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Hi i deposited 200$ on[protected] money got debited from bank but transaction failed from olymp trade side.but my money has been received by merchant acccount.i neeed my money back its been 10 days now told me to wait 10 days...i need refund please.
my account id[protected]
look into this ealry as possible

+2 photos

Sep 10, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, Shihazkaz!

Thanks for reaching out and bringing this to our attention. We deeply regret the inconvenience you have faced with your deposit. We regret to inform you that we are facing some technical difficulties with the UPI payment method. Our team is working to resolve this situation. We want to let you know that we have forwarded your details to our finance team. One of our specialists will get in touch with you to resolve this situation. Meanwhile, we would really appreciate your patience with us!

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 37

Not getting my money

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Amount deducted from bank but showing transaction failed and no refill in live account.

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Service not delivered

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Payment Made But Service Not Delivered

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Bonuses issue

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Deposit money not credited past 32 days

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Deposit problem 75 usd

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Regarding money deposited

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I think we found platform malfunction

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Upi transaction

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Withdrawal 3 Days ago

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My account has been blocked

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Deposit failed

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Money not recieved in my olymp account

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Deposit amount not reflect in app

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Money deducted from my account

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Request to unblock account

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Amount debited not added in account shows failed transaction

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Deposit amount not credited

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Deposited 200$ on 13-07-2022 but money got deducted from bank been 10 days for now

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