Olymp Trade Complaints & Reviews

Address: Olymp trade

Website: Olymp trade

45 days completed still my money didn't arrived my account
No one is responding

+3 photos

Aug 27, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hi, dear Vickybhai1.

Thank you for bringing this case to our attention. We would like to solve it now. Regarding your pending deposit, we have passed your ID account. With it, our financial specialists will investigate the case and include comprehensive advice. They will contact you shortly.

Best regards, Olymp Trade team.

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Address: UPI

Website: bikash kr. nath

This thread was updated on July 19/ 2022
My I'd number[protected]
Sir my task is created 1to 1 working days is completely also but my live account balance are no show why?..
I am facing problem 🙏 sir please many days are wait but not solution all screen shot are provide financial team but you are not provide my live account balance why??
1 days already completely transaction but no update no help🙄.

+1 photos

Aug 25, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hello, Bikash Kr Nath.

Thank you for letting us know about this. We would like to solve your case now. We understand that you already contacted the support team. This is a task for our financial specialist. Please specify your account ID so that we can help you.

Best regards, Olymp Trade team.

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So I have been trading via Olymp Trade for about a year. Everything was fine.
I appreciate its wide range of products and branded trading platform. The latter has a very functional intuitive interface and well optimized. But recently I faced the problem with orders execution. So I placed a trade and it was executed, but there was a delay for almost ten seconds. When I checked the history, I found out it was executed in the right time, but on the main screen it was indicated with delay. So I'm a bit puzzled what was going on?

Jul 23, 2022

Complaint marked as Resolved

Ok, so I found out what it was. I traded outside via my laptop and it was connected to my mobile hotspot. And the connection was poor, but once I tried it with common connection everything worked fine. My bad:)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hi, dear Ronaz.

Thank you for reaching out. We are pleased to know that you enjoy Olymp Trade’s products. It is also a pleasure that you give us a compliment on the interface.

Regarding the delay in the execution of the trade, kindly check your internet speed. There could be a case that the trade is executed at the right time. But at that time, the internet speed was slow so the display did not show your trade yet.

When you check the Internet speed, kindly make sure it is more than 30 Mbps for the platform to perform stably.

Best regards, Olymp Trade team.

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Website: www.olymptrade.com

I have made account on OLYMP TRADE with EMAIL [protected]@gmail.com. As i have deposited money same time my account is blocked.Then they asked me for document verification.I uploded the same whatever asked by the company.

Then the cheating statred.They told me verification time is 10 days.And at every 6 to 7 days after uploding documents they asked for same documents again for verification.then again 10 days. then zoom verifciation which was afetr so many days.I have completed that also.

then after doing this form so many time.I got mail that i have vialoted some rule (i have not done single trade just deposited money) and my account will go for their so called internal investigation for which no time limit given to me even after asking so many times.so many days alredy passed for the same also.still no response and my 50k is blocked from last so many months without proper reason.Dont know whrn they will realese my money

Aug 23, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Greetings, Mazahir Chahwala.

Thank you for contacting us. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity.
Here's what KYC/AML Policy says:

1.4. The Company reserves the right to investigate the nature of the suspicious non-trading transactions set out in section 2 of this Policy and to suspend those transactions until the reasons for their occurrence are ascertained and the investigation has ended at any time.
Please, read more information here: https://olymptrade.com/pages/terms/non-trading-transactions/

Our clients who trade in line with the platform's policies are not subjected to such check-ups.

Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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Olymp trade User ID : 27445835
I deposited money 100 $ on 3 june 2022 and again 15 $ on 7 june 2022. Even My transaction show successfully but olymp trade customer service said your transaction declined. So wait for 30 days to credit money back to your bank account. I said I got message of successfully transaction. Now 45 days happened but I didn't get my money back neither get customer support. Your customer support is very pathetic 😭. I send every documents many times with bank transaction records. I am trying my best to get my money back and I'm Not stop until the problem resolved. I send many mail but not got satisfied answered and now there is no customer support I get. Sorry my bad English

+3 photos

Aug 22, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hello, Lekhrajasingh759.

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to solve your case right now.

Regarding your 2 deposit delays, this is a task for our financial specialists. We have passed your ID account to them. They will investigate the case and contact you shortly with an update on the current status.

Kindly be patient with us.
Best regards, Olymp Trade team.

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Hello
I have deposited 10k to my Olymp account but by mistake I have used the mobile number which I have already used in previous account. And now they have blocked my account, How will I get my deposited money back?
My trader Id is[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 21, 2022

Verified Support

Hello, Vansh B.

Thank you for reaching out. According to our regulation, a user is not allowed to have more than 1 account. That is the reason that your account is blocked. You can check your email as we have sent the details via your email.

Also, you can file an official complaint. If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.

Best regards, Olymp Trade team.

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Vansh B's [Complaint's author] reply, Aug 12, 2022

This email is showing Invalid

And I am not disagree with you but I need the deposited money urgently as I'm facing many issues in my personal life Soo plzz send the money to the same datails from which I have deposited the money in olymp

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My id is 50252980
I deposited Amount not be credit and Now show failed but my bank debited over hours
please help me sir .

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Olymp Trade customer support has been notified about the posted complaint.

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I deposited my money in the olymp trading account but still it is not credited in the olymp trading account over hours
My money debited from my bank account but failed showed in the olymp trading account...

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My id is 50252980
Amount not be deposited. and few minutes later…Failed . please fix it .

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Sep 25, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, Kashish kashyap!

Thank you for getting in touch with us and sharing the details of your case. We are sorry for the problem you have faced while depositing funds. We have forwarded your details to the concerned department to investigate this situation. Kindly rest assured as we will get back to you on our priority and help you to resolve this case. Meanwhile, we request your patience and cooperation with us!

Just drop us a line if we can be of any further assistance. Wish you a great day ahead!

Greetings, Olymp Trade team.

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Sir apne call karke bola tha ki mere 51, 000 rupee 3 4 din m aajayege lkin sir abhi bhi 4 din hogye hain mere pass paise nhi aaye hain sir m apse request krti hu please sir apere 51, 000 rupee return krdo jldi se jldi m bht preshan hu sir please ap mere paise mujhe wapis krdijiye or ap please mujhe contact kare contact number [protected] please sir ap log mere 51, 000 rupee mujhe bjh dijiye

Aug 26, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by Kirti Bahadur Sir please i request you ap mere mujhe 51, 000 bjh dijiye jld se jld bht jururi h mujhe kuki please sir m apko sari details phle hi bjh chuki hu or apne bhi bola tha call krke ki 3 4 din m khud apnee ap paise mre UPI Paytm m aajayege lkin aj pure 4 din hogye h sir paise abhi tk nhi aaye sir please help me mujhe mere paise bjh dijiye please

Verified Support

Jul 21, 2022

Olymp Trade Customer Care's response Namaskaar, Kirti Bahadur.

Yeh hamaare dhyaan mein laane ke lie aapaka dhanyavaad. durbhaagy se, ham UPI ke saath takneeki kathinai ka saamna kar rahe hain. Hum ab apke case ko sulajhaana chaahenge.
Hum samajhate hain ki apne support team se sampark kiya hai. Apnay withdrawal mein deree ke sambandh mein, aap hamen apana ID account day sakti hain. Taaki ham apne financial specialist ke lie ek kaary bana saken. Wo apke maamale kee jaanch kar sakate hain aur apko current status ke saath update kar sakte hain.

Best regards, Olymp Trade team.

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Address: Jaipur Rajasthan

I deposited my money in the olymp trading account but still it is not credited in the olymp trading account over 72 hours
My money debited from my bank account but failed showed in the olymp trading account

+2 photos

Aug 10, 2024

Complaint marked as Resolved

Thanks

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Olymp Trade Customer Care's response Hello, Shailesh321.

Thank you for letting us know about your deposit delay. We would like to solve your case now. Regarding the delay, please provide us with your ID account. So that we can create a task for our financial specialists. They can check the current status and proceed with the following steps.

Waiting for your response.
Best regards, Olymp Trade team.

Aug 10, 2022

Updated by Shailesh321 Till date I didn't receive my money back it has been over 29 days
Please send my money back to my account my
My trading account I'd:91179917

Aug 10, 2022

Updated by Shailesh321 I'm Shailesh saini
My gmail id [protected]@gmail.com
Trading account I'd:91179917
Deposit request no::[protected]
UPI Ref.no.:[protected]
Sir, I deposit 62.91USD (5000inr) on 12july2022, but not visible in olymp trade and not refund my money back
Deducted from my bank account 5000 inr
Please refund my money
It has been over 29 days since 12july2022

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S

Shailesh321

from Jaipur, Rajasthan

Aug 10, 2022

91179917

Deposit money problem - Comment #4034984 - Image #0

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Hello
Sir
My account ban 30 to 40 days ago but my depost amount not refund and company says your money refund 10 working days plz help me sir

My register gmail- [protected]@gmail.com

Plz help sir

+1 photos

Sep 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Olymp Trade Customer Care's response Hello, Gajendra9754.

Thanks for getting in touch. If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation. The reply by this department is the official and final decision of the Company.

Do not hesitate to contact us if you need any help with this.

Best regards,
Olymp Trade team.

Jul 20, 2022

Updated by Gajendra9754 Hello sir
My account ban 35 to 40 days but depost amount not refund plz help me sir

And compnay says depost amount refund 10 working days

My register gmail- [protected]@gmail.com

Depost amount- 2000
Depost upi- ab[protected]@paytm
Account no[protected]
ifce- PYTM0123456
ACCOUNT HOLDER- ANITA BAI

Verified Support

Aug 15, 2022

Olymp Trade Customer Care's response Hello, Gajendra9754!

Please pay attention that accounts are blocked due to the violation of the terms of our Service Agreement. Kindly specify did you contacted the claim department regarding your case? As we informed you in case you disagree with the company's decision, you can contact the claim department. They will look into the matter to provide a final decision.

Best regards, Olymp Trade team.

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Website: olymptrade.com

Hello
Sir
My account ban 30 to 40 days ago but my depost amount not refund and company says your money refund 10 working days plz help me sir

My register gmail- [protected]@gmail.com

Plz help sir...

+1 photos

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Money is been debited from my account but not credited into my olymptrade account.please refund my money.
Request no: [protected]

Sep 24, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by Godugu Yashwanth Raj Complaint has been not resolved

Verified Support

Jul 21, 2022

Olymp Trade Customer Care's response Hello, Goduyu Yashwanth Raj.

Thank you for bringing this to our attention. Regarding your deposit delay, kindly provide us with your ID account. We can pass it to our finance team for checking.

Waiting for your response.
Best regards, Olymp Trade team.

Jul 22, 2022

Updated by Godugu Yashwanth Raj User Id : 76759612

Verified Support

Aug 15, 2022

Olymp Trade Customer Care's response Hello, dear Godugu Yashwanth Raj!

Thank you for sharing your Olymp trade account ID with us. We have forwarded your case details to our finance team. They will be checking the status of your complaint and will get back to you on their priority. We would like to apologize again for the difficulty you have faced with your deposit and hope for your understanding! We will do our best for you!

Best regards, Olymp Trade team.

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I deposited INR700 today(15 july 2022) but it showed failed in olymptrade transictions.From my account the amount has been debited INR700 .please refund the money that has been debited from my account INR 700 .Hoping you the best solution.

Sep 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2022

Olymp Trade Customer Care's response Hello, Godugu Yashwanth Raj!

Thanks for getting in touch. Please let's keep the communication about this case in one place via the link: https://www.consumercomplaints.in/olymp-trade-money-debitednot-credited-c3247695

Best regards,
Olymp Trade team.

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Address: Sita niwas pag boudh wadi

Not credit my account

Sep 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by Bachu Sakpal Plz credited me

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, Bachu Sakpal!

Thank you for getting in touch with us and sharing the screenshot of your deposit case. We regret to inform you that due to some technical problems, we have been experiencing delays in the UPI deposits and withdrawals and our experts are working to resolve this for you. We really want to help you! For that may we request you to kindly drop us your Olymp trade account ID here, so that our financial specialist can look into the status of your transaction and help you further on this.

Best regards, Olymp Trade team.

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I traded fixed time or forex here from the beginning. For me stock mode was something too far away. But I did research of some fundamental factors, and investigated several financial reports of companies I wanted to trade. And when I switched stock mode the shares that I planned to buy were grayed out. I didn’t have the opportunity to do anything, neither buy nor sell.
At first I thought that it’s because I’m on demo account, but it was not the case. In the end I had to trade stocks that were available, and it didn’t go well for me. I guess it’s because I didn’t have the necessary knowledge about the companies. Anyways it’s kind of frustrating, maybe olymp trade support can resolve the whole situation.

Jul 22, 2022

Complaint marked as Resolved

Oh, I forgot that every stock market has its own working hours. Of course you can’t trade specific shares if the stock market is closed. If I’d been more attentive I would have noticed the sign in the platform that said trading is closed until the market is open. Thanks olymp trade support for educating me again.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 21, 2022

Verified Support

Hello, Rupal Mohabir.

Thank you for reaching out to us. It is good to hear that you started to dig into the stock trade. It is necessary to gain knowledge and analyze stock before you trade.

We are sorry that you can’t trade the shares that you were interested in. But we believe that now you know how to analyze and invest in stocks. And this is already a success.
The fact is that the asset has its own work schedule. You can see the working time of the asset by clicking on it.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Hi sir/madam as I told you, my brother is in hospital his situation is critical so please do not delay my withdrawal I don't have a source of money only olypm I have so please do not delay and please do fast credit my withdrawal

and put my account on expert

id 48055116
Email [protected]@gmail.com

Sep 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Greetings, dear prince77716!

Thanks for reaching out and bringing our attention to your concern. We are so sorry to hear about your situation. We understand how you feel in this situation, and we pray to god for your brother’s good health and well-being. As we checked the status of your request, the withdrawal was paid successfully on[protected]. We request you to kindly check the transaction history of your bank account/wallet and if you have any questions, please, contact us in online chat, via e-mail at [protected]@olymptrade.com, or on Facebook at www.facebook.com/olymptradecom/ We will help you!

Also, I would like to inform you that you can get expert status by depositing 2000 USD/EURO in your live account or phrase it from Market for 750 USD. You can also complete the levels on the trader’s way and get 99000 experience points to get expert status. In any way, the expert status lasts for 30 days. Hope this helps!

Do not hesitate to drop us a line in case you have any questions for us!

Best regards, Olymp Trade team.

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I've been trading financial markets for about month. During this time I realized how much meaningful economic events influence price movements.
I developed trading strategy based on economic news. If I see that news is negative for asset, I open sell order.
But I'm facing fact that price is not moving correctly! Not way it should be under news influence. This simply should not be case! Everything says that asset price should be going down on negative news, but it is going up! Can you explain how this is possible?

Jul 18, 2022

Complaint marked as Resolved

It looks like I was wrong. I was told that price does not always have to move according to news. I realized that price moves depending on how many buyers and sellers are in market. That is, movement depends on majority. And sometimes, this movement is not predictable. I understood that it was not broker's fault but mine. I didn't understand situation and wrote a complaint. Excuse me

Olymp Trade customer support has been notified about the posted complaint.

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It's been a month of constant friction between the company's customer care executive and me. They are not replying rationally to the e-mails.
Withdrawal amount is said to be processed but it is not reflecting in my account.
Email id - [protected]@gmail.com
Olymp trade account number - [protected]

Sep 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Olymp Trade Customer Care's response Hello, Sagar Sharm.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

We understand you have contacted the support team. This is a task for our financial specialist. Kindly check if you send us the correct ID account. The ID account should be under your name in Profile.

Waiting for your response.
Best regards, Olymp Trade teams.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 39

Deposited problem

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Live account not credited

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Execution delay

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Money and account Blocked from last so many months fraudulently by company

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100$ and 15 $ deposited money not appear in my account even after 45 days

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They have blocked my account

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Olymp Trade Deposit money not credited

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Upi failed

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Not Deposit Amount

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Amount return

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Deposit money problem

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Account ban but deposit amount not refund plz help me sir

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Account ban but deposit amount not refund

Money debited,not credited

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Amount debited from my account but not credited in olymptrade account

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Credited

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Can't trade some stocks

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I need very urgent my money

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Price does not move as it should

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Withdrawal money Is not deposited in my account

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