So I have been trading via Olymp Trade for about a year. Everything was fine.
I appreciate its wide range of products and branded trading platform. The latter has a very functional intuitive interface and well optimized. But recently I faced the problem with orders execution. So I placed a trade and it was executed, but there was a delay for almost ten seconds. When I checked the history, I found out it was executed in the right time, but on the main screen it was indicated with delay. So I'm a bit puzzled what was going on?
Jul 23, 2022
Complaint marked as Resolved Ok, so I found out what it was. I traded outside via my laptop and it was connected to my mobile hotspot. And the connection was poor, but once I tried it with common connection everything worked fine. My bad:)
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2022
Olymp Trade Customer Care's response Hi, dear Ronaz.
Thank you for reaching out. We are pleased to know that you enjoy Olymp Trade’s products. It is also a pleasure that you give us a compliment on the interface.
Regarding the delay in the execution of the trade, kindly check your internet speed. There could be a case that the trade is executed at the right time. But at that time, the internet speed was slow so the display did not show your trade yet.
When you check the Internet speed, kindly make sure it is more than 30 Mbps for the platform to perform stably.
Best regards, Olymp Trade team.