My friend and I have been trading on Olymp Trade platform for three weeks now. And we have noticed that the platform is glitchy sometimes. My friend has been messaging me on Facebook saying he has seen that chart doesn't fully load. I double-checked on my computer and realized he was not only one with this problem.
I think these candlestick skips in chart are due to servers switching on Mondays. When system starts up on Monday, not all candlesticks have time to load. This doesn't disturb me too much, but I think it would be better to fix it
Jul 31, 2022
Complaint marked as Resolved My friend wrote me that it was not platform malfunction... He read somewhere on net that this is usual thing in financial markets, which is connected with fact that markets don't work on weekends. If I'm not mistaken, this thing is called "Gap".
So I want to ask you not to make fun of us for our foolishness... We are new to financial markets and don't know much yet.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2022
Olymp Trade Customer Care's response Hi, dear Rodwol.
Thank you for writing back to us. Yes, it is called Gap. Gaps are spaces on a chart. It happens when the price of the assets significantly changes with little or no trading in-between. When there is no trading, from Friday to Monday, it causes a gap.
Besides, kindly do not worry when it is new to financial markets. We understand that new traders need time and support to become experienced. To do so, we provide a huge education database called Help Center. You can explore useful information about trading there.
Have fruitful trading!
Best regards, Olymp Trade.
Thank you for sharing. Bonuses are very useful for both new traders and experienced traders. Users can take advantage of bonuses to make a profit.
Regarding bonus withdrawal, there are some rules that you need to know. First, If you order a withdrawal of any amount of money, even 10$, all bonuses will be deducted from your account. Second, you can not withdraw bonuses, but you can withdraw the profit gained from bonuses.
In your case, you can withdraw the amount excluding the bonus. It is a general rule and applies to every user. Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.